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August 2024 by Katy Olsen-Tank
Working with Christie at this location was the best Verizon experience I have ever had.
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August 2024 by Stormy Forde
Christine is the best
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July 2024 by Patrick LaValley
Stopped in for a quick iphone issue. Great service. I really appreciated the professional attention.
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July 2024 by Mark Mower
Me and my sister went by here earlier today to get help transferring my account from an old phone to a new phone and I had mentioned to her that the last time I went there by myself the customer service was fantastic, and she mentioned that the last time she went there she had horrible customer service. So we get there and the same person that helped me the last time was there, Justin. Excellent customer service. Someone give that Man a Promotion and a Raise...
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July 2024 by Lynnie A
Cherrie Gunderson is wonderful! She took the time to help me solve the problem I was having with my phone. Because of her, I will go back to the Verizon store to order my next phone instead of ordering it online.
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July 2024 by Gabrielle Schmitt
Bryan Everett was so helpful and knowledgeable in getting us set up with new phones as well as solving billing issues we had.
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June 2024 by Annette Beeler
Bryan was Spectacular, Knowledgeable, Friendly, Helpful, and answered all our questions!
We had been with AT&T since 1997, and today we made the switch to Verizon! We should’ve done it a long time ago…I highly recommend Bryan Everett for any and all cellular needs! Best visit to the phone company we’ve ever had! Thank you Bryan for your help!
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June 2024 by Julie Scmidt
We had excellent service and very informative visit . Can’t wait to use my new phone and Ipad !
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June 2024 by JB G
Excellent service; highly skilled on multiple devices; professional
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May 2024 by Susan Bible
I was given Bryan Everett name at Verizon for sales and service. He was an excellent sales manager, teacher and finance for Verizon Products and services he’s a good asset for this company and for Franklin North Carolina Verizon store.
May 4,2024
Susan Bible , Broker
Lamplighter Realty
828–316–9201
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May 2024 by sheryl fair
I spoke with Cameron Smith when he first began in Franklin NC. and enjoyed how he presented Verizon and how helpful he was.
Recently, I returned and spoke to a different employee and she handed me a number to call.
She began tying on her computer so I sat thinking she was giving me more help.
A minute goes by and she stops typing.
She turns to me and asks,"Was there anything else?" I was dismissed.
I moved to an empty chair and called the number.
I did get a cheerful rep and as I was speaking to him I heard Cameron's customer say thank you for your help. You are wonderful.
Cameron recognized me, came right over spoke to the rep on the phone and said he could take it from there.
I hope I can express to you how important it makes someone feel to have an employee like Cameron treat you like family.
The ease in which we chatted,as he went about his work, made me spread the word to all of my pickleball friends in Rabun COUNTY GA.... Have a problem you need to discuss; drive to Franklin and present it to Cameron Smith.
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May 2024 by Earl Berry
We had an absolutely stellar customer service experience with Dan Sanders at our local Verizon store in Franklin. We had several rather complex issues to resolve and Dan capably and expertly handled every issue with the expertise of a true professional! He had been there for many hours and was obviously tired, but he did not rush at all in handling our every question! Kudos to the manager of this location in hiring a superbly capable employee!
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May 2024 by Julie Eichner
Christy Welch is Top Notch worth her Customer Service. She is knowledgeable, patient, offered all the appropriate accessories and plans. Thanks again!
Jules
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May 2024 by DEVON DEAL
1000+Stars
Bryan answered all my questions
Stayed late on Saturday
Came in on His day off on Sunday
And made getting a new phone and great plan possible!
Wonderful for my business plan
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May 2024 by Donald Sasser
On 4/19/24 I met and worked w Brian Everett to show service front t Mobile to Verizon as i had just bought a house in Franklin and was told version was the only company that could reliably get reception up "in the hills". Turned out to be a bit more of a daunting task as like a lot of companies T Mobile makes it tough to Walk away. I spent about 2 hrs hours with Brian maneuvering though the numerous things to get done before I could cut the cord and Brian was tremendous at his job, patient w me and turned out to have a great sense of humor, a big plus in my world. Highly recommend working with him during what ultimately was an oneous processreprocess. definitely made it easier..
