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June 2024 by Brett Frost
I got a recall notice for my car so I scheduled an appointment on my day off to have it addressed. I got up early and spent over an hour driving there and back to be told that the recall notice was poorly worded and that they would only do something if my car was having the check engine light on, which it was not... The fact that I booked this over a week ahead of time and nobody took the 30 seconds to call and explain this to me, especially given that I was told I was one of many customers that had this experience and were frustrated by it is very poor customer service and was a huge waste of my time for nothing. I also had to apologize to a friend who also wasted their time by driving and hour to/from as my ride. A little bit of communication can go a long way....
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May 2024 by Veronica Irizarry
They quoted me almost 2k for a job after they sent a nice video detailing of the issues and how the car should be good (except for minor stuff) after they fix those issues. I speak to the manager there and ask if fixing the discussed issues will ensure the main issue is fixed. He says he can't guarantee anything, but it "should". Well, the following week, I am told (after I call them) what they "thought" the issue was, seems wasn't the only issue. Tells me they are working with their engineers or whatever to see what else it could be and would follow up with me. Well, this place has terrible follow-up abilities. I end up calling about a week and a half later to check on the status. The manager tells me he was waiting on me to tell him what I want to do because it's the transmission, and that would run 10k or more, etc. First of all, this manager is acting like I haven't been waiting a week and a half on an update. No apology for not following up or anything. Then tells me I am stuck with the bill and my car is still in the same condition as I took it and I have to pay you $1800? I feel like I was taken advantage of.
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May 2024 by Terry Anders
Great dealership
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April 2024 by Dagmar West
Excellent Service! Will At the Hunter Hyundai service department was very courteous, knowledgeable, fast, and helpful. While my car was serviced, I waited in an air-conditioned room full of coffee and snacks, and a very clean restroom.
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April 2024 by S S
Best car maintenance/inspection I've ever had! Service manager, Will, was amazing. He's brilliant when it comes to Hyundai cars, as well as other cars. Personable, polite, and again, made my experience just so easy, fast, and pleasant.
Hunter! What ever you pay Will, Triple it!
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April 2024 by lydia wilson
Nice people, pretty shop but $700+ for brakes and rotors? I only go for recall work on the make.
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February 2024 by Elmer Fudd
They are friendly and apologetic but a year and a half and 5 excuses later I am sick of it. My experience with Hunter Hyundai has been entirely negative to date,the car is great but frankly buy it elsewhere,my kids did and are being treated far better at Kia and Hyundai of Asheville, they got a better deal too.
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January 2024 by Donna Borowski
The best experience I have ever had buying a car. The staff is very friendly and I had a great experience from the beginning to the end. I love my Tuscon. They will be taking care of my car.
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January 2024 by sierra kuykendall
Availability is never flexible. Every time I go to set an appointment there’s not one available for like 2 weeks. The agents won’t work with you and squeeze you in. Not to mention the pricing is outrageous.
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November 2023 by Paula B.
Worse service department we've ever encountered. No one EVER returns a phone call. They should NEVER say so an so will call you back in 10 minutes when normal people sit and wait for the return call which is never coming. Unreal. On top of that we left our car for service (tailgate problem )after being told we could wait then told we had to leave overnight...waited 2 days for someone to call us...we call and was told the part needed to be ordered and would take 2-3 weeks for it to come in. SO they held our drivable car leaving us without a car for those 2 days. WHY not immediately call us to come and get it??? 3 weeks now...so try calling to see if part is in and parts department can't even find that it has been ordered! Plus no one has yet to return our call.
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October 2023 by Brandon L.
As you can see above by the lack of stars my experience was extremely bad and next, I will explain why. On Saturday, Sept. 30, 2023, my wife, best friend, and I all loaded up and drove to this dealership making it a 5 1/2 hour road trip to pick up my 2023 Genesis G70 You can imagine my initial excitement when I first saw it in person up close after viewing it online for weeks. While I spoke with one of the dealership members outside next to the car my best friend checked the tire treads, brakes, and rotors. It was during his brief inspection he quickly noticed that two of the rotors felt off once he touched them and shouldn't look like that for a newish car with under 20,000 miles on the odometer. I then checked them to see if I felt what he did and clear as day the feel and look were off. We brought it to the dealership member's attention who alerted the sales manager of the concern. The sales manager told us several times that since the car had been sitting for a while that's why it looked and felt that way but if you ride it for a bit the rust should fall off and even out the rotor. Right away that story made no sense to us but we went ahead with the test drive. The car felt nice until I slowed up to around 20-35mph and we all noticed (my wife, best friend, and I) how the car had a bad vibration to it guess what it was on the side that the dealership switched the 2 bad rotors to (drivers side and rear). Once I arrived back at the dealership we alerted the sales manager again that we felt a bad vibration from that side and we believed it was the rotors. He told us the same story and took it for a "test drive" himself. The sales manager came back in like 5-8 minutes and said he didn't feel anything and assured us once again it was just rust that would fall off once I took the car and drove back home. He knew we weren't buying that story and became visibly frustrated and irritated by our genuine concern for not only the purchase I was about to make for my new vehicle but for my safety on the journey back home. After being at the dealership for over 2 1/2 hours he was ready to give up on it altogether but before he did he brought in a mechanic to try and comfort me on the sale and that it's only rust on the rotors and that nothing is wrong with the vehicle. The sales manager now looked at me and said see there's nothing wrong with it now are you ready to sign the paperwork? We still weren't convinced and asked if I could at least get 1000 dollars taken off since those rotors will have to be replaced despite what you are saying and asked if I could get some new wiper blades since they looked like they could be replaced especially since the manager himself said the car had been sitting for awhile and under direct sunlight. That was too much to ask and the sales manager implied it was either a deal or no deal and that he wasn't going to budge on anything. Fast-forward to today Oct. 5, 2023 I took the 2023 Genesis G70 I purchased from the Fletcher, NC dealership to a Hyundai dealership where I am located. Before even inspecting my vehicle I told the mechanic the story that was told to me about the rust falling off and later evening out on its own. The face he made as well as laughter followed up by that doesn't make any sense said it all and reassured me that we weren't crazy. When I had him feel the same rotors that the NC dealership's manager and mechanic brushed off and lied about, he immediately noted that the fact it felt like it did mean it was warped badly and that trying to resurface it wouldn't even fix it. After the full inspection of the vehicle was completed the Genesis g70 that I purchased had an extremely dirty cabin air filter which would need to be replaced, wiper blades that were streaking up the windshield which needs replacement, and ALL rotors were warped which needed replacement and as a result of those being replaced brake pads are suggested to be replaced. Now, I have a vehicle I own not even a week and have a repair/maintenance
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September 2023 by Ashley H.
Do not bring your car here. have had our car here for 4 MONTH!!! and have yet to look at. they just keep calling us with excuses after excuse!! ONE DAY ITS 10 cars ahead the next it's 20 cars ahead!! BIGGEST WASTE IF TIME!!!
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August 2023 by debbie p.
Customer service is terrible. I am sooo glad I didn't buy my care here and will never come back again for service here. They have screwed up my car twice now and each time I've had to bring it back. They don't own their mistakes and worse, they never return phone calls so that I could make an appt to bring the car back in. They would not work with me at all- complete inflexibility to help fix an issue they created. Stay away from their service dept- they are unprofessional, unhelpful liars.
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July 2023 by marilynnej
Excellent service and personal touch that say, "You are special."
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July 2023 by Dennis Stallings
Great experience! Always very detailed in explaining what's going to take place. And keeping you updated in the process of the service!
