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August 2024 by Joseph Newman
I used Go Store It for a year, and their customer service is excellent. The rental and move out process were fast, simple and convenient from the website. Any time I needed live help the reps were friendly, knowledgeable and efficient. I'll definitely look here first if I need some extra space in the future!
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August 2024 by Susan Matthews
My debit card got hacked and Dana from Go Storage was so kind about my payment. She helped me set it up for ACH for next month. She assured me that as soon as I get my new card in mail, I can pay this months. Dana showed exemplary customer service.
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August 2024 by Margret Cerecedes
I have been very happy with the customer care I have received from Go Store It on 181 Chrisantos Ave in Fort Mill. I have spoken repeated with John and he has taken the time to answer all of my questions for delivery access to the unit since I am out of state and cannot physically see the unit. This last time I have called back I spoke with Danielle and she answered all of my questions regarding my contract and the insurace associated with the contract.
Both John and Danielle have been very helpful and knowledgeable and kind.
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July 2024 by thewey
The lady who helped me was excellent. Very helpful in helping me acquire a second unit for my son who is in the Marine Corps. Thank you?
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July 2024 by Bonnie Roberts
Love this storage place. They are very helpful & the customer service has been outstanding. I would like to especially thank Danielle & Laura who were so pleasant to speak with & so helpful…Thank you!!!
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July 2024 by Stephanie Perrine
BEWARE! They will hook you with a cheap rate to start out, however no one will inform you that your rate is promotional and it will be raised in 90 days. My rate went from $63 a month to $104. That is a 65% increase, that is highway robbery!!!!!!!!
UPDATE: After posting my review I was contacted by someone from the company who was able to assist me and reduced my rate to $80 a month.
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July 2024 by Lauren Love
Great option for my business's short term storage.
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July 2024 by Bryan Gregory
Laura was very informative and respectful to us with all the q's we had during our on-site setup of storage unit!!
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July 2024 by Darian Jackson
Danielle ?
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July 2024 by Dawn Biga
Laura was a great virtual assistant and made my first time visiting the facility easy.
Very helpful with doing the onsite paperwork!
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May 2024 by Misunderstood 22
Easy and simple. Great service
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March 2024 by beckhamNcheez
Do not expect to get a prorate or refund if you pay then empty your unit.
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March 2024 by Dan Cordero
Excellent customer service, cleanliness and the price very reasonable.
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January 2024 by Melody Pichotta
I rent a unit here. Just wanted to be honest and let everyone know that customer service and support is almost non existent.
A member of staff is only on-site 1 day a week, no one answers the service requests at the payment kiosk, and Website and payment center is hard to navigate and doesn't save changes.
I simply have been trying to update my auto payment method for 3 months and website is not designed to do that apparently since I keep getting a late payment notice. 7 months renting here and all a headache. Emailed support and 3 weeks later still no response. Spoke with a staff member on the phone and it was updated for that payment and still not fixed for following payments. I don't have time to hassle one company. Guess they don't want the business - shouldn't be so hard to pay money!
Yes, it is clean and grounds maintained. Due to the lack in customer relations and the frustration gained of a non organized business I am relocating all my belongings.
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January 2024 by claudia Pooler
Well maintained and affordable. Thank you!
