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October 2023 by John Y.
CVS has really gone downhill since Covid. The pharmacy is always days late filling prescriptions and no one ever answers the phone. Making matters even worse, the same company (Aetna) is also my health insurance and they force me to only get 30 days of medicine at a time and I am often end up buying other things from this terrible company since I need to go to their store so often. I saw news headlines this morning that they are making record profits and employees are striking, time to invest in your pharmacy employees! After sitting on hold for 15 minutes I started browsing Aetna's list of other "in network" pharmacies and got a "Search Failed" error from their website, wonder why fixing that isn't a priority..
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October 2023 by Janet A.
Update, I have used Fletcher CVS since we moved here in 2097. And of course Covid made all pharmacies a nightmare, so I am just referring to after the Covid time. Since I never got a check for not working during Covid, I don't know if the federal or state government is still handing them out and that is the reason why so many businesses are still shorthanded. But for whatever reason, cVS stores everywhere are shorthanded especially in the pharmacy. And I read an article not long ago ,that the CVS head corporation is putting a lot of pressure on the employees that are still working there. Requiring more of them with fewer less to do it. Sound familiar? Anyway, Fletchers CVS pharmacist s and their assistants or technicians(I am not sure of their exact job title) have ALWAYS treated ME with GREAT RESPECT, even when they were uninformed with phone calls and orders to fill. One employee ,Neal. Has been there the longest since we have lived in Fletchers. He is always kind, and encouraging and very helpful when I don't understand something about one of my medications. The pharmacist s also bend over backwards to accommodate me too and are very professional and kind . CVS 's problem is the CORATE OFFICE . They need to learn the word empathy for their employees and help them solve problems instead of ordering them around like they were their personal slaves. good as always
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September 2022 by Joel H.
There are pharmacies run better when paper prescriptions and index cards we commonly used than what's happening in our small town of Fletcher, North Carolina and this CVS store. This pharmacy can't stock supply and they can't fill prescriptions on-time for critical medications. "Special orders" are so routine there should be an internal audit or investigation as to why Aetna/CVS set-up their staff to fail. There's no excuse for customers (patients) who are on their last 30-day of a 3x 30-day prescription to have to wait 9-days after their 30-day prescription when the drug is NOT in short supply. You KNOW based on prescription reviews I am coming to ask for my medication. These include controlled substances, etc.. My recommendation: The absent, incompetent, unresponsive REGIONAL Aetna/CVS leadership for Western North Carolina should be fired immediately, and replaced with competent, customer-focused, purpose-driven, patient-oriented, community-responsive leadership who understand population health and supports the overwhelmed frontline workers here at the Fletcher facility. In fact, I recommend firing the whole chain-of-command in the Southeast Region reporting straight to the CEO. If these leaders are not monitoring the company's patient-oriented pharmacies, all of them - as established professionals in healthcare - are an embarrassment to public health in America. I told the cashier (a really nice person, but completely powerless) that --- with the dozen CVS coupons that come with my late paid prescription --- I deserve a free beverage of my choice coupon so I can immediately swallow my pill IN THE STORE. Everyone around the pharmacy (including myself) laughed because everyone knew it was true and many would do the same when they got their beverage. However, after many years of store loyalty, I'm taking my pharmacy business elsewhere.
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December 2019 by John B.
Consistently poor sevice. I'd recommend you use a different pharmacy unless you like poor service, rude staff and people with a bad attitude. I would overlook it if it only happened once. Though this is the mist convenient pharmacy to my home i will no longer give them my business.
