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September 2024 by Scott Chestnut
I had excellent customer service with a free loaner car for my 14 year old BMW service appointment. I was very surprised to have breakfast made for me by their personal chef. I will be back.
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September 2024 by Christian Brutzer
Always on top of issues, responsive and totally customer service oriented, that is my experience with BMW of Ascheville and my service advisor, Ryan. I feel like a valued customer.
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September 2024 by Dennis Hillier
Excellent friendly service
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September 2024 by Joe GASKILL
my experience at Fields was excellent. James was very professional and as far as I know all work was done to BMW specifications. Thank you again if I have further BMW problems or service, I will certainly come to your dealership.
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September 2024 by mike bryan
My wife, Anne, and I looked at a lot of cars before deciding to buy our BMW. Although, we felt like we had several good options…..the deciding factor came down to who we were working with……we went with a BMW and this dealership because of Chris Slagle. In addition to Chris, we want to thank Mark Miller, the sales manager for working so hard to get us exactly what we wanted. I was very particular……I wanted a particular exterior color, an unusual interior color and certain options. When we showed up for acceptance, there was no push from anyone about buying other things. It was so professional……..quiet, no stress……it was pleasant. We also want to thank Barrington, the BMW genius I worked with to understand some of the many features. He understood how overwhelming some of the setup options can be……..and encouraged us to return after we drive the car……but he made a lot of things very easy for us. I’ve owned many cars……and dealt with many dealerships……..this, by far and away, surpassed any experience I’ve ever had …..in any customer service environment……..not just car dealerships. I now understand why Chris has such a following in our town……and we are two hours away from the dealership. Thank you so much Chris, Mark, Barrington…….and all the other hard working employees I have forgotten to mention.
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September 2024 by Linda Dobbins
Service Advisor JT Williamson was awesome! He made us feel very welcome, and provided informative and detailed service. This is our first time owning a BMW, and we’re looking forward to enjoying this vehicle, as well as interacting with the staff at this facility. If all BMW staff and facilities are this wonderful, we’re BMW owners for life!! Such an amazing experience.
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September 2024 by Justin McLaughlin
The Service was quick, friendly and efficient!
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September 2024 by Michael Callaway
My first experience with Asheville BMW. Excellent service. Repaired road damaged X5 quickly and effectively. Very professional.
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September 2024 by Mauricio Abreu
Patrick was very very helpful and courteous, also he explained what was done to my vehicle and also what need to be done in the future!! I am super happy and satisfied costumer, Thanks Patrick you’re awesome!!
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September 2024 by Todd Stump
Horrible Experience.
My wife and I visited your location to test drive a vehicle that we were genuinely interested in. After enjoying the test drive, we were excited to make an offer, only to be met with an unexpected and disappointing response from the sales manager. To our surprise, we were informed that the car was no longer for sale because someone had shown a plane ticket and intended to purchase it at a later date.
This information was never disclosed to us during our interaction, and it felt like a complete disregard for our time and interest. We had invested time and energy into this process, believing we were on the verge of making a purchase, only to be abruptly told that the vehicle was off the market without any prior warning or discussion.
It’s disheartening to encounter such a lack of communication and customer service. We expected a more transparent and professional experience, especially given the nature of our visit.
I hope you take this feedback seriously, as it could improve future interactions for other potential customers. Thank you
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September 2024 by David Bender
Positive and friendly staff. In and out in a reasonable time. Also enjoyed a nice tasty breakfast.
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September 2024 by Blake Jones
Great customer service and communication.
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September 2024 by James
JT made us feel welcome at Field's, made sure he understood our needs, and provided us a very nice X series, which gave us a chance for a thorough test drive. While we were having lunch we received a video review from our mechanic. Before we left, JT went over the envoice making sure we understood the costs and reminding us that our rear tires would need replacing soon
Mo made us a fine omlette and outstanding butter cookies to top off a very pleasant experience of knowing my Bimmer is in top shape.
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September 2024 by Deborah Mills
Always a great experience at BMW of Asheville. Very nice group of people!
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September 2024 by Jim Hale
Quick easy service.
