-
January 2024 by Judy C.
This past weekend my husband and I bought a 70" t.v. from the Walmart on Skibo Rd. in Fayetteville. We decided to purchase the t.v. from Walmart because we are frequent customers there. The box was large and very bulky. A kind stranger saw us struggling with the box in the parking lot and helped us get it loaded. We decided to return the t.v. and took it back the same day. My husband parked out front and I went inside to get a cart and get assistance with unloading the box. We are both senior citizens and knew we would have a difficult time unloading the t.v. I inquired about a cart and assistance from the greeter at the front door. She directed me back to the electronics department. When I approached the clerk in the electronics about the cart and assistance, she said she would have to go in the back to get the cart. As she told me this, she rolled her eyes at me and headed to the back as if this was a great imposition for her. The young lady brought the cart out of the back, left it at the doors, walked up to me and hooked her thumb toward the door and told me the cart was "over there". There was no mention of any assistance or any attempt on the clerk's part to find someone to help us. I took the cart to our truck and with the help of other customers outside we got the t.v. unloaded and into the store. Discounted prices are certainly important to us, but good customer service is very important as well. Next time we make a major purchase, we will certainly look for a store who values their customers in addition to offering the deals.
-
March 2023 by Alexandria C.
The deli food is always good in the mornings. They have plenty of clearance clothing for women, I just wish they had more for everyone else. I can hardly ever get an answer on the phone and when I do, it's customer service repeatedly having to attempt transferring me to a department. AUTO DEPARTMENT IS GREAT! They always answer my phone calls. The air here usually doesn't smell like anything unless you walk past other customers. The bathrooms are okay. I shop there when I need to, but when I want to go shopping and something else is open, I usually don't go here.
-
March 2023 by Jennifer B.
Went in early this am and everyone was so kind and helpful! Had a return and the service desk line was quick and the young woman behind the counter was very friendly! Easy trip!
-
October 2022 by Mls S.
Customer service skills for pick up have got to be improved, Apparently the workers there don't realize how much Revenue is generated by customers simply ordering online and drive up the side of the store to pick up their orders! When the orders are partially filled and the customers have to be called to come back to the store it not only is an inconvenience it shines a bad light on the incompetence of some of the workers! This happened to me when I was called back,luckily I was still in the area so I quickly went back, then I go through drama because the young lady couldn't spell my name.I told her listen if it's going to be a problem when I just was called to come back to retrieve the rest of my order You can just (cancel) it I bet she knew my name then!
-
April 2021 by Lionel R.
Needs 0 stars. Worst Walmart ever. Very bad and unprofessional management. Everyone is rude and unhelpful and lazy. One of the managers is beyond rude and he doesn't ever help his customers. That same manager literally walks around all day just talking to his employees, honestly just looks like he's flirting with them and not actually managing the place. Which would explain the massive amount of go backs they always have, which in turn, would explain why employees don't know where anything is (since they never take things back). Surprised corporate hasn't noticed their sales plummeting here probably since they never have things stocked from the back end to be sold. Good stores are run from good top management down to the bottom, this store is run from the bottom up and sideways out.
-
February 2021 by Robert H.
I don't give 1 star reviews very often. After going to this store, I realized the problem in Fayetteville. Fayetteville is filled with lazy people. Parking spots are filled with shopping carts......you open your car door to be harassed for a donation to a homeless person who does not want to help themself. Sub par management is the bottom line. I'm significantly disappointed.
-
January 2021 by Mike H.
The Walmart on Skibo Rd. has to be one of the worst around and they should be shut down by the Cumberland County Health Department for violating health laws and standards without any doubts at all. On my way home from the office I had to stop into this Walmart on Skibo Rd. to pick up a couple of things I needed. After I parked and as I was walking towards the store I had noticed a significant amount of law enforcement driving around in the parking lots. They looked like they were looking for someone. I also seen a lot of these private security vehicles driving around. As I was walking into the store I had noticed there was a lot of low life and vermin of the Earth hanging around outside. I was in the Walmart for about 20 minutes and I was able to get everything that I needed and I went up to the front to pay for all of my items. The line I was in there was about 5 people in front of me and the cashier they had working was beyond slow and she was more interested when it was her break time and to top it off, she had bad body odor. I paid for everything and I started to walk towards the exit to leave the store and I had to stop into the Men's room to urinate and wash my hands. When I went into the Men's room there was a very bad odor and rancid stench and it was revolting to my stomach. There was other Men in the Men's room using the other urinals. I walked up to one of the available urinals and I looked down and I looked again and I couldn't believe what I was seeing because someone had defecated severe diarrhea into the urinal and it was filled to the top and ready to overflow. This was no accident and was some type of a malicious act for sure. Whoever did this could have had the common decency to go into a stall and do it in a toilet bowl. I was going to attempt to flush it but I decided not to due to the fact it would have overflowed and ran all over the Men's room floor and ran out into the store area and someone could have slipped and fell in it. I was sick to my stomach from the sight and the offensive rancid stench coming from it. I took a quick photo of it as evidence and proof. I left the Men's room and I went up to the customer service counter and I demanded to see the store manager. The person behind the counter paged him. A couple of minutes later he came from the back and he said to me, "Sir, welcome to Walmart, how can I help you?". I replied, "Sir, how can you help me? do me a favor and go into the Men's room and look at the urinal in there that is filled to the top with severe diarrhea and that's how you can help me!". The manager went into the Men's room and he was not even in there more than a minute and he came out of the Men's room with his hand over his mouth and shaking his head and he came up to me and said, "Sir, I'm sorry you had to experience something like this in our restrooms, however this has been under full investigation because it's been happening on a daily basis and we believe it is employee related". I was appalled and I looked at him in shock and said, "Employee related and you mean to tell me you have people who work here that do disgusting things like that and then possibly handle people's food?". He replied, "I'm afraid so until the person who has been doing this is caught and fired". I replied, "Listen up and listen up good!, the next time I come in here and spend my hard earned money and I ever find something like that ever again in your Men's room, I am going to call the Cumberland County Health Department and have them send a health inspector down here and I guarantee this Walmart will be shut down and you will be out of a job!". He didn't say a word and I left the Walmart. I was sick to my stomach driving home from the sight and stench of a urinal filled to the top with severe diarrhea in Walmart...!
-
October 2020 by Britney F.
So first off the store was packed! People weren't wearing mask. The store was dirty and when to the grocery area and it was a mess produce looked horrible
-
August 2020 by Nikka K.
Walmart gets a bad reputation anyways but my goodness. A lot of items that I was looking for weren't available and the longest lines I've ever seen. The cashier scanned one of my items double and instead of quickly refunding it, I was sent to customer service where I had to stand in another long line with only one customer service rep working.
-
June 2020 by Jasmin H.
Called them five times. Each time being transferred to the same department where nobody answered. And when I finally spoke with the assistant manager named Ashley she had a lil attitude and told me that they didn't have anybody in that department.
-
June 2020 by Kayla K.
I wish I could give zero stars. We waited on the phone for 40 minutes and got hung up on. Customer service at the store is GARBAGE!!! Worst Walmart yet
-
April 2020 by Betsy A.
Honestly when I moved to Fayetteville this was the first Walmarts that I had ever gone to and living in Fayetteville for about 12 years {we pcs'ed finally} I can definitely say that after going to other Walmarts this one was definitely super dirty has a bunch of ghetto a$$ people & people are just plain rude here! On top of that there was a few times that we had gone shopping and people had literally gotten mugged outside You see homeless people there all the time to, every time we would go to use the bathroom they were also super dirty and filthy. We honestly just stop going there all together because even after so many years it just kept getting worse and worse honestly! I like to stick to the Walmart in Raeford or the one on Raeford Road
-
April 2020 by Shyann B.
If I could give the Skibo Walmart negative 10 stars I would. Don't order online delivery from them unless you want to be hung up on when you ask for a manager when they do answer (which is not very often) and you want a migraine and to never actually recieve your groceries.
-
March 2020 by Nensi C.
I would give it 0 stars if i could. no one helped me find what i was looking for, i kept being told that i needed to ask someone else. then told they didn't have it but i found what i was looking for by myself. didn't get any help loading a 15 ft pool in my car. workers are lazy.
-
December 2019 by R B.
This has to be the worst store in the chain. I placed a small pickup order, expecting to pick it up in 1-2 hours. Six hours later, I received an email stating the order wasn't ready yet. Eight hours later, the order still was not ready. I called the store, and attempted to connect to "pickup" several times. The phone rang and rang, nobody picked up. I tried to speak to customer service, same result. I would not recommend this store.
