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October 2024 by Jessica Gunnels
Had a crazy experience today when I went to get medication with my mom. I go with her almost every time we get medication, lately they haven't been done when we request them 3 days or more in advance. When we went to get them Shelby behind the counter jumped in and humiliated my mom when she's complained once, this was because it left us without medication over the weekend I feel the orginal complaint was justified.. I was shocked as I also work in customer service and would never treat anyone in my own store let alone in my personal life the way she treated us. When we were waiting for the medication she was talking down and making comments about my mom ect to other coworkers. The unprofessionalism is crazy in this store. Miss our old pharmacist who use to work here.
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October 2024 by Matt Gunnels
I’m writing this review to share my wife’s recent, extremely humiliating experience at Walgreens Pharmacy (2605 Raeford Rd, Fayetteville, NC, 28348). Over the past year, the quality of service at this location has declined significantly. We used to have an outstanding pharmacist who ensured prescriptions were filled on time and built positive relationships with customers. We were so appreciative of the staff that we even purchased gift cards for them every Christmas. Sadly, those days are long gone.
Recently, delays in filling prescriptions and poor customer service have become the norm. Despite requesting via online at least three days in advance to request refills, it’s now a constant struggle to get medications on time. Most recently, My wife requested online ahead to refill medications for our family. Despite this, the prescriptions were not ready for pickup on Friday (9/13), leaving us without essential medications over the weekend. When they returned the following Monday, they were made to wait because the prescriptions still hadn't been finished.
When my wife tried to address the issue, the manager, Shelby, reacted in an extremely unprofessional manner. Instead of resolving the situation, she chose to publicly humiliate my wife in front of other customers, employees and our children. Shelby began verbally berating my wife before she could even voice her concerns. This kind of degrading treatment is unacceptable and should never happen to any customer, especially when they are rightfully worried about a delay in necessary medications.
Shelby's behavior demonstrates a severe lack of management skills and professionalism. Customers should not be treated poorly for expressing legitimate concerns, particularly when they’ve followed all necessary steps to avoid these problems. It’s shocking that Walgreens would permit this type of behavior from its staff, which reflects poorly on the company as a whole.
After this experience, it is clear that we will be taking our business elsewhere. There are many pharmacies that understand how to treat their customers with the respect and care they deserve.
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October 2024 by keenan micol
1 minute late and needing to buy medicine from store for sick wife, was yelled at by employees, “do you not see we are closed?” Ok dog, I get wanting to go home, but what did I do? Seriously mean for no reason
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August 2024 by Helena Lenert
The Walgreens on 2605 Raeford Raeford. Here is the situation. Lady in front of me was looking for assistance. The cashier on 08/04/24 at2.25pm called management for help, I was in the line when the cashier told the customer " is him, the one with the hair". This was very disrespectful how the cashier described the management not even knowing his name. Than I walked in to the register and she don't even greet me. But I'm going back to the store and will talk to the manager because everyone deserved respect.
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August 2024 by paris logan
Went in to grab my prescription that wasn’t ready, I asked if I could wait and the girl at the counter was extremely rude. Rolled her eyes and gave me an attitude. First time seeing her so she must be new. I’ve been coming here for years. Her tag read Majesty. She’s in the wrong line of work
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August 2024 by terry disac hode (terry hode)
LOVE THIS STORE
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February 2024 by Tabb Lynn
Products put in wrong places by customers created some confusion; cashier put product back in correct locationDo wish they stayed open
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November 2023 by DeesPrincess
Fast and had everything we were looking for. They just restocked and did inventory and everything was in order! Great people working there also!
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November 2023 by Brett Beddard
They went above & beyond to quickly fill my prescriptions after CVS on bragg acted in a wildly unethical & rude manner. Very pleased with this pharmacy!
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November 2023 by Tessa A MacAdams
This is the Cleanest, Friendliest Walgreens in Fayetteville that I've found. The staff are friendly and professional.
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June 2023 by Shannon Jerrick
Was told that I needed to come back in 8 weeks for the new covid vaccine since they no longer had the second dose. Just to get there, wait over 15 minutes and be told they don't have the new one in stock. They had the second dose but it was expired. Then I was directed to another Walgreens that doesn't carry it.
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June 2023 by Chaz Martin
My Mother Lynda and my Brother Jimmy loved Walgreens RIP to both love you
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May 2023 by DeesPrincess *
Fast and had everything we were looking for. They just restocked and did inventory and everything was in order! Great people working there also!
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April 2023 by zykeveyin malone
Miss Chelsia is so nice and makes a conscious to remember everyone who comes in. I had issues with the Walgreens Pharmacy on Ramsey but this location gave me no problems at all!!
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April 2023 by Steve T
This is the best Walgreens in town. Every time I go to the pharmacy they are very punctual and work hard to get you in and out quickly.
