Walgreens is a pharmacy where customers can refill prescriptions, shop for health and beauty products, and get immunized. Many reviewers love this pharmacy, noting it is close to home with quick service. The pharmacy technicians and pharmacists are consistently described as friendly, understanding, and caring about customer well-being. They are helpful, explain medications clearly, and provide painless, smooth service. Specific staff members are praised for being extremely helpful, kind, and trying their best to move the lines. However, significant frustrations exist with wait times and staffing. The drive-thru can be very slow, with waits reported over 40 minutes, causing customers to drive away. Inside, there is often a long line of people. Multiple reviews state the pharmacy staff are worked to death, swamped, exhausted, and miserable. They are abused by customers for issues out of their control while managing the inside counter, drive-thru, and phone calls. This is described as an ongoing problem of many years, not just due to the pandemic. Customers express that the pharmacy is a disaster because the company does not hire more employees, demanding the impossible from the staff instead.
