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June 2024 by Tina B
Sure, here is the revised text:
"This is why I wait a few weeks before rating a company, to see if the service remains consistent. However, this time, I had a problem at Walgreens. Seven days ago, I went to pick up my medication, and they said it was ready. To my surprise, it was only partially ready, and they asked me to get back in line. Despite the medication being ready to go, there was a communication issue between the staff and the customer. When I returned today, there was another issue with the medication not being ready or being misplaced. This situation calls for retraining of the staff. Additionally, they threatened to call the police on me, although I did not raise my voice or threaten them. I expressed my dissatisfaction, but I did not appreciate their disrespectful behavior, especially when I'm a paying customer."
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June 2024 by Morgan Roberts
Pharmacy sucks.
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May 2024 by Sadye Muhle
This Walgreens is awful. Every single photo order I’ve placed has been wrong. They can’t do anything right. I’ve wasted so much time and money here. I won’t be giving them anymore money.
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May 2024 by Darrell Berry
About fussed the pharmacy technician out over her nasty attitude.
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April 2024 by T M
I was definitely in line before 1:30pm. I watched how they did not help the person in front of me until 1:30. I don’t even blame the employees, bad customer service in the pharmacy has to be part of company culture.
There is a privacy screen on the window now so customers can’t see inside. I’ve called this store prior to leaving the house and let my phone ring while I waited at the pharmacy drive thru window. I was the only one in line. After 10 mins I went in the store bc I thought the drive thru was closed. There were no customers in line at the pharmacy and the phone continued to ring. I’m thinking maybe customers at the counter have priority. Staff helped the person who had just pulled up to the drive thru and told me they would be with me shortly after I had already been standing at the counter for a while. I totally forgot about calling by the time I left the store and no one had picked up yet.
I’ve also had times when I’ve been told that medication was out of stock, nothing we can do about that but I do get annoyed by the number of times I’m told medication is ready for pick up and nothing is ready or only part of the order. Maybe fix the system and you’d have less disgruntled employees and customers.
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March 2024 by Daniel White
This store would be better off a parking lot
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January 2024 by Paula Henzie
The inability to fill meds in a timely matter is just not something they can do, waited almost 2 hrs for refill.
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January 2024 by Cora Hill
Walgreens on Village Dr. and Owen Dr., Fayetteville NCI usually do not leave any reviews but I must say I had the best service today. Salima is absolutely the best pharmacy technician. She is very courteous and helpful. Without hesitation she helped me to save money for my prescription today. Thank you so much.
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January 2024 by Milaa Chance
The worse ever. Can never get anyone to answer the phone. Employees have bad attitudes.
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December 2023 by Nicole N.
Unfortunately, the pharmacy staff at this location are incompetent and I'd recommend folks going to another location for their meds and vaccines. After arriving to a scheduled vaccine appointment, they: - Gave me incorrect information about the cost of a vaccine. - Repeatedly mixed up type of vaccine I came to receive. - Shouted information about my insurance coverage across the waiting room area, past other customers. - In my paperwork in person and online, I indicated a medical condition. As I was about to get the vaccine I wanted to confirm with the pharmacy tech they noted my condition (in the case it impacted anything about the vaccine) and they looked completely suprised by the information (that I had provided 2x at this point) and seemed totally unsure what to do. ( were they about to give me a vaccine without taking the 2 seconds to review the form I'm required to complete to ensure there wouldn't be any adverse reactions?) After all of this I backed out of getting the vaccine from this location. The lack of knowledge, professionalism and attention to detail displayed from the moment I got there was enough to convince me that this is absolutely not somewhere I trust to administer anything in my body.
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November 2023 by Esteban Collinos
I worked here in 2007 and it was a toxic work environment filled with selfish and incompetent leadership. I look back on this place and realize this was the worst place I have ever worked. The people were just awful, especially the head manager. I am not surprised at all to see such low reviews and bad experiences.
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November 2023 by Don Bryant
I hate leaving bad reviews, but I've complained several times about receiving calls and texts about my prescription being ready for pickup and when I get there they have no record of the order being placed. Then they have to see if they have it in stock or I have to wait around in town for 30-45 mins for them to fill it. The store claims there must be some sort of glitch in the system. This glitch has been going on for over a year or more.
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October 2023 by Michael Jernigan
Horrible customer service and they are supposed to fill a 30 day supply at 28 days but they wait till 31 days or longer therfore you run out of medication. Don't use Walgreens unless you're able to go without medicine
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October 2023 by Robert P.
Incompetent Staff, Horrible Customer Service, Nobody at the register, just overall worst experience I had at a Walgreens.
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August 2023 by Chelse Monarch
Never have any issues with this store, majority of the staff are always helpful, the shelves stay stocked, pharmacy usually has the meds I need. For sure my preferred Walgreens in the area
