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January 2024 by Shawn F
Absolutely the worst. The only person on the clock when we arrived stated she was new and apologized for opening late. The franchise owner's daughter which said she was the manager arrived after and proceeded to work with a customer in front of us. She apologized to him for the wait and gave him a free day of service. I waited over an hour, told me they didn't have my reservation, found it and didn't give me any apology for the tardiness. I did not get a credit from losing time yet I paid in full. I came back a few weeks to speak with the owner who changed his tone once I introduced myself. He said I was being rude and I explained none of the sort happened and if his cameras work he could confirm my words. I also explained the situation with the time and the customer receiving free services which corporate office stated isn't part of policy. This racist edomite clearly don't know how to conduct business with people that do not look like him and I strongly suggest anyone looking for service to go elsewhere.
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December 2023 by Joseph Crespo
Hi I have a great experience using this location the staff member have a amazing service and it rent a15 feet on the phone but when I saw it on n person it was to small and they help me getting a bigger size with no problem thank you guys highly recommended
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October 2023 by Marc Hubble
Fantastic team! They all went above and beyond to ensure I was paying the best price and helped me figure out what uhaul vehicle was best for my needs. I have rented from them multiple times and I have always been extremely happy with their service!
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July 2023 by Jacob Kordik
The staff was extremely helpful and made sure I was fully prepared for my move.
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June 2023 by Kiki Brown
They are the absolute best!! Helped me with a last minute reservation and went above and beyond!! I definitely recommend them to anyone in the Fayetteville area.
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May 2023 by Tonnie Bodden
This location tries to get over on you . I have rented the same size U-Haul multiple times within the last 2-3 weeks . My bill has always been the same and I make sure to fill it back up . For some strange reason when I came to this location I owed them money . How does a U-Haul in town end up costing $110, you may ask. Well they opt me into coverages I declined while making my reservation and again at the desk . The man told me it was the gas but nope they charged me $20 for coverages I did not ask for . The lady I spoke to on the phone said they opt you into coverages automatically. So although I declined during my reservation and my pick up they still made me pay for something I didn’t need more ask for . Smh . Just get a truck from the one on skibo , they’re wayyy better business
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August 2022 by Kelley R. Boykins
Friendly helpful staff. Great place to rent from
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July 2022 by Bryan
It wasn't too bad the store was not very clean but they did give me a hand truck for free but that was u-haul's fault for having to downgrade the size of my truck.
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February 2022 by Lani
They were extremely accommodating. This uhual really works with their customers regarding their situation. 100% recommend. Great customer service!!!
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September 2021 by Paula Hutchison
Very difficult to get the order correct. No strong person available to lift tongue of the 12 ft trailer on to hitch. The tongue rests on the ground.. There is no crank. We( my 65 yo sister and I, 74 yo woman were not informed on advance that the entire hook up would be our responsibility). Normally there is a person available to do that. But we did it. It was good we have in our past a lot of trailering experience and some muscle left.
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January 2021 by Kennedy Powell
First time renting a uhal and was a horrible experience. Was not informed the correct I formation and did not send a link to my email for me to turn in my truck so I got charged for not turning it in online even tho I turn in the truck at the correct time. Was.mis lead and now I feel ripped off
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July 2020 by Anthony Marrero
Very quick and convenient. Minus a star cause yall still havent updated yall trucks with rear cameras.
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June 2020 by Tony Long
It's permanent charge of station (PCS) time around every Army post on the earth. Over the weekend of 27 & 28 June 20 it was hard as Hell to find a U-Haul truck and I personally know two guys in the business! I finally got one at 5547 Yadkin Road in Fayetteville. Since trucks were so rare they could have legitimately charged me a premium price. They didn't. They gave me every break they could give and because of the time of rental my daughter and son-in-law got an extra day to move. These folks are great! Even though I know two guys in the U-Haul business the next time I need to rent a U-Haul I'm going to the Yadkin Road spot! Plus, they could have overcharged me and got away with it but they didn't! These folks rock! The Long/Baker family says thank you very much!!
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November 2019 by Alisha S. Brown
What else are you expecting from a u haul but to rent uhaul.
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November 2019 by Ricky Felder
Quick service
