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September 2024 by Sheena Montgomery
So a couple of weeks ago i brought my daughter in this store to purchase shoes for school and they didn’t have her size so we looked online and they had so we paid( with cash) and they told us when they would be there and left well two weeks later I get a cancellation email saying that they didn’t have them and that if I paid with card I would have to call customer service and if I paid with cash I could come in the store to get a refund. So we went to the store only to be told that they couldn’t give me a cash refund( which is how I paid for the shoes) but they could either mail me a check( which will take over a week to get to us) or a gift card. It’s so frustrating that school is next week and these were the only shoes she asked for and now have nothing to wear because of them being so inconsiderate. The lady that was helping was amazing but the store as a whole was terrible for not giving the customers their cash money back like any other store would also on top of that on the website they are still allowing people to purchase the shoes even though they don’t have them in stock. Think twice before purchasing anything from this store.
Still waiting and this have been since August 23rd and haven’t received any of my money at all with a whole bunch of promises that they have sent the check and haven’t received it yet. Please don’t shop with them they do not honor what they say. They don’t give the money back when it was there fault for still allowing people to order shoes online knowing it was not in stock at the warehouse.
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February 2022 by Toot Titty
Came here with my sister and they kept eyeing us and following us around. Also tried on some clothes. I had my sister come in for a second to see what she thought bc I didn’t feel comfortable stepping out, as it was busy and there were a lot of ppl outside of the fitting rooms. My sister was standing 1/2 way in with the door cracked when an employee came and tried to open the door, she then poked her head in and told us we couldn’t both be in the room. It upset me beyond measure. I wish I slammed the door on her. I will NEVER come back again.
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May 2021 by danielle E
Kept being harassed by same employee who followed me around every two seconds ( are you finding everything ok?) over 100 times for 10 mins. Finally I just left. Bad customer service there. Not like I’m risking my freedom for a item from tillys!
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February 2021 by Cassandra NightThunder
Absolutely LOVE Tillys. The prices are not so bad and the variety of everything is really great. The customer service is always at its best when I'm there. Also, the changing rooms are OPEN!!! You can actually try on the jeans to make sure they fit!
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March 2019 by Keisha Monique
In my 31 years of living I've never been racially profiled until 3/7/2019. Meghan the store manager followed me around so long the young ladies at the counter need assistance because the line was backed up. She asked five times did I need help and each time I smiled and told her no. When I was ready to check out I was forced to leave the line because it was backed up. Once I left the line to look around of course Meghan left the register to follow me again. The most hurtful thing I have encountered in My life and it was highly unprofessional for her to leave her coworkers hanging to follow me around the store and I only purchased once damn shirt.
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December 2018 by Froggylover 6.
Went to return items bought as a gift. The assistant manager Sherene, told us to pick items out equal to the value of the return. We walked around the store for about fifteen minutes and we were approached by another assistance manager Mehgan who then gave us a remarkably difficult time. We did not have a receipt and we're happy to have to purchase other items, even though it is not the type of store I frequent. Then she said she will NOT take the items until she finds the receipt. My husband paid cash during the holidays and the receipt, as many people do, misplaced it. After being harangued by Mehgan for about twenty minutes I asked for the district manager's phone number. Instead she called the district manager and walked away from me allowing her to give only the facts she wanted to convey. Then came the verbatim. "Company policy blah blah blah". I explained that I have wasted an hour and YOUR assistant manager told us to find replacement items. I believe if her management said this she should abide by it since it is HER manager. Same verbatim, I am sorry BUT, I will talk with her and it won't happen again. Well whooped de doo. That does nothing for me. So now I am out of money and wasted my time as well as been aggravated by several incompetent employees who can't think, just follow orders. NEVER SHOP HERE!
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November 2018 by Briannaaa Chante’
This store is racist!!! I’ve given them sever chances. First time me and my boyfriend who had his ARMY uniform on were being followed around the store the manager was very rude towards us. Not a single employee spoke asked if we needed help they gave dirty looks and followed us around!
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October 2018 by Brianna Chante’
This store is racist!!! I’ve given them sever chances. First time me and my boyfriend who had his ARMY uniform on were being followed around the store the manager was very rude towards us. Not a single employee spoke asked if we needed help they gave dirty looks and followed us around!
Today for the second time while with my little sister same thing happened!!! Followed around nasty looks and no one showed any customer service by asking if we were okay and needed help. Mind you both times I’ve attempted to shop her they were courteous and helpful with white customers that were shopping.
This place has cute clothes but horrible racist employees and management. I will never give this place my money.
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June 2018 by Briannaaa Chante’
This store is racist!!! I've given them sever chances. First time me and my boyfriend who had his ARMY uniform on were being followed around the store the manager was very rude towards us. Not a single employee spoke asked if we needed help they gave dirty looks and followed us around!
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August 2017 by Caleb Meyers
Liked it there but today I hought a watch that was 130 dollars and it doesn't even have a working battery. I am very disappointed with this store
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March 2017 by Tracey Lynch
Customer service is the BOMB. All the employees are super friendly & go the extra mile to get you the item you need.
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December 2016 by Owen Thompson
Most importantly, great customer service! This store was extremely busy, but they took the time to answer our questions. Thank you for your help Kaylee!
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October 2016 by Maria Kurtz
I didn't have interaction with the store manager...just the sales associates. The salespeople are professional and very helpful. I believe it's better than a PacSun because of the type of clothing available at Tilly's. Tilly's is a mixture of your "at home surf shop" and Buckle...you'll find your O'Neill, Roxy, and Volcom clothing line (among other things...like RSQ jeans). Since Fayetteville, NC lacks a surf shop, your next best bet would be Tilly's. They also have a youth section for your 8-12 year old kids.
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December 2015 by Emm Kay
I didn't have interaction with the store manager...just the sales associates. The salespeople are professional and very helpful. I believe it's better than a PacSun because of the type of clothing available at Tilly's. Tilly's is a mixture of your "at home surf shop" and Buckle...you'll find your O'Neill, Roxy, and Volcom clothing line (among other things...like RSQ jeans). Since Fayetteville, NC lacks a surf shop, your next best bet would be Tilly's. They also have a youth section for your 8-12 year old kids.
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March 2014 by Nichole Williams
This store is a great addition to the mall; it reminds me almost of Pacsun with a flair. The associates were all very helpful with spunk besides the assistant manager (wish I knew his name), he has a very unpleasant attitude. Hopefully he is dealt with soon because just in my time of being in line I notice a couple get turned off toward him.
