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June 2024 by Dee Holguin
ABSOLUTELY THE WORST AGENCY IN THE WORLD! THIS AGENCY HAS THE MOST DISRESPECTFUL, UNPROFESSIONAL, INCOMPETENT REPRESENTATIVES WHO DO NOT WANT TO DO THE JOB THEY ARE PAID TO DO. I DEALT WITH JOHANA DIRECTLY AND THE LACK OF RESPECT AND KNOWLEDGE OF CUSTOMER SERVICE THAT THIS WOMAN HAS IS BELOW DISSAPOINTING. IT IS YOUR JOB TO HELP PEOPLE WITH THEIR POLICIES IF YOU DON'T WANT TO DO YOUR JOB GET OUT OF THIS INDUSTRY. IF I COULD RATE A 0 STAR I WOULD. BASED OFF THE PRIOR REVIEWS OF HORRIBLE CUSTOMER SERVICE THIS EXPERIENCE TOPPED OFF THE CAKE. I DO NOT RECOMMEND THEM FIND SOMEONE WHO CARES ABOUT YOU AND YOUR BELONGINGS YOU'RE TRYING TO PROTECT BY INSURING THEM.
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February 2024 by Chelle Smith
Good insurance company
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December 2023 by Cynthia Leach
The Fayetteville location has the WORST customer service ever. Every month I wait 15-20 minutes for the representative to "get back to me". The office is not that busy, when I drive by there's usually one vehicle-employee. I don't understand why it takes so long to handle my transaction.Please retrain/replace the representative @ this location.
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November 2023 by Raven Vines-Brown
I’ve been with this company For 12 years and I don’t know but the last past two years staff has been disrespectful. They barely answer the phone and when they do they put you on hold for an hour, then don’t even pick up. So then you hang up to call back and they don’t answer the phone. After my policy is up, I am going to look elsewhere because customer service is horrible. They don’t report to DMV that you renewed your insurance when you switch insurance is so then you get pulled over by state trooper and get your ticket And tags removed because you’re driving without insurance when you actually have insurance they just didn’t report it. I’ve had such a bad experience this year. I wouldn’t recommend anyone and I mean anyone to go to this company.
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September 2023 by Monty the Magnificent 008
Been working with this company for over 3 yrs and I love the way they do things. Always quick with quotes and will work to get you the best deal for you!
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February 2023 by Ken Driggers
PATHETIC!! a Negative 10 would be better
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February 2022 by Angela Steffens
Change y'all grease.... its disgusting
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February 2022 by Phillip Bowman
Horrible customer service and very unorganized. One of the most unprofessional customer service experience I have had to date. There are many other insurance option and I suggest you go with someone else.
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February 2022 by Katherine Leviner
Helpful 7/10 times when you call. They of course have their girls with an attitude, but who doesn’t? I give a four out of ten really for my last phone call alone. Sounded liked a Hispanic girl maybe just by her accent. Anyway, she was AMAZING.
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February 2021 by Christine Hammonds (Chrissy)
Awesome Ppl working here.
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February 2021 by Ronald & Erica Sweat
Each and every time that I have contacted this agency via phone, to verify coverage for a customer, I am placed on hold and no one EVER comes back to the line. I'm talking 8-9 minutes of holding the line, just to have to hang up and call back. More often than not, when calling back, it's the same routine. They are rude and dry over the phone. Everyone there needs a crash course on customer service.
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February 2021 by Duval Wyndham
Poor customer service. Poor professionalism especially the one in charge.
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August 2020 by Ronald Sweat
Each and every time that I have contacted this agency via phone, to verify coverage for a customer, I am placed on hold and no one EVER comes back to the line. I'm talking 8-9 minutes of holding the line, just to have to hang up and call back. More often than not, when calling back, it's the same routine. They are rude and dry over the phone. Everyone there needs a crash course on customer service.
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February 2020 by Jerri Davis
Never open on weekends or after hours
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February 2020 by rebecca zeppenfeldt
Excellent care, excellent staff, feel like family!
