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“Rose was very patient and kind. She helped me reserve my storage unit, very calm as I looked for my driver's license and with no problems. Rose is awesome sauce and deserves a raise ?”
“Great service and amazing quality. I've only ever used UHaul before now, and I gotta say UHaul has nothing on Penske. The 16 footer with lift gate was perfect for me and served my purpose with ease. The service provider B. Story is who checked me out. He was very professional, courteous, and even worked out a good deal for me because of my military service. I'm always happy to acknowledge anyone who does that sort of favor, because it tells me there are still some good people in this world. Anyway, Penske has earned my full endorsement and I recommend them to any and all who require anything like what I rented. 5 stars all the way.”
“Had such an amazing experience with this store. We had to pick up on a Sunday. Paul came all the way out on his day off to come help us so we didn't have to do everything on the phone. Amazing guy and customer service. So friendly and helpful. Highly highly recommend this store.”
“The Rep was very friendly and helpful. Not to mention i could not get GPS location to work to return equipment. So the location Rep. had to do everything for me. Thank you so much.”
“Good service, equipment well maintained, wish all my business transactions went as smoothly. Shout out to the employee who helped me when the Uhaul app was misbehaving.”
“As a business owner in the Fayetteville North Carolina area, this Enterprise branch under the commercial rental is very customer focused and friendly, innovative and willing to help satisfy the needs of my local business through rentals and other prime customer satisfaction. I am 100% satisfied with the service here and will continue to return, especially since the manager takes such pride in making sure that all is well taken care of. Not just myself but while standing there waiting the attentiveness to all clients is supreme”
“U-Haul is the go-to company for moving around the block or across the state. U-Haul employees are professional and knowledgeable, always ready to lend a hand, and their expertise and advice, from filling propane bottles to buying towing equipment for your trailer and much more. Thank you, U-Haul.”
“Very impressed with this location and is the BEST place in Fayetteville to rent UHaul trucks. The young guy behind the counter was exceptional and had showed tremendous maturity beyond his years. For one, he deals with all clients the same. He’s kind and has a bright future in business should he decide to make that his career path. What makes him so kind is he dealt with me, someone who arrived in a tornado of disgust due to feeling utterly worthless as a customer at another like business up the road. He did not have judging eyes or a bad attitude. He is what everyone should expect when it comes to customer service. While I did not get his name, I want to give him my heartfelt thanks for being classy.”
8:30AM - 4:30PM
5607 Camden Rd, Fayetteville
Truck Rentals
“They helped out when a different uhaul dealer mistakenly said they had an auto transport trailer but didn't. They started my process 15min before closing on a Saturday night. Also, there was a mistake that billed me for 2 days and after a 5 minute phone call they resolved it. Very helpful and honest.”
“From the time I made the reservation to the time of pickup, everything went very well. Kevin, the representative for Budget on Raeford rd;expedited the process in a timely manner. I had an injury the same day while moving my belongings into storage and in turn I was unable to drive the truck back to the same location. Kevin and I kept in contact regarding my injury status and didn't put any pressure on me whatsoever. The only negative aspect of the situation, was the $900+ charge from Budget HQ. They charged me for the 2 weeks I had the truck but was able to refund 13 days of the cost. My experience was great so I hope others have the same.”
“The trucks at this location were clean and newer than I expected. I received great customer service even when I had to come back twice because I left my dolly. He was very gracious both times. I’ll be back!”
“U haul directions and lock box were not vibing. The location was NOT where the directions sent us. UHaul really needs to do an update. We called Bragg Blvd Uhaul, the representative that answered the phone tracked the key and led us to the location, she was so helpful. I wish I remembered her name to give her a public shout out!”
“Easiest moving experience I've ever had. I was able to get in grab a truck, move things across town, and drop it back off all in one day.Although I've had a fair amount of experience, I greatly appreciate that they still walked me through the process of annotating the mileage, state of the truck, how to get the best gas mileage, and some tips and tricks. Things I actually wished I would have know the first time I had to use a U-Haul many years ago, so major props to this place.They did not have the furniture lift originally requested, but did give us a discount to make up for the fact we'd otherwise have to go grab one elsewhere that, in our case, more than made up for it. Everything worked out great. Thanks!”
“Excellent people working here, great vehicle and intimate knowledge of the equipment.
Needed to PCS cross country. Scheduled a pickup for a '15 but quickly realized that I needed a '20. Got it changed there on the spot. Didn't need to hook up the auto-trailer right away so they let me leave the trailer there in the lot until I was ready to hook it up. They came to help me hook up the trailer and I had no issues getting from NC to MO, through the mountain and all it was all great. Would highly reccomend this establishment.”
7AM - 8PM
2346 Gillespie St, Fayetteville
Truck Rentals
“I have to say we had a few issues with this location. But there is a change in management here now and she does an awesome job. I reported my concern and it was immediately handled and I’m so thankful.”
“Thank you so much to Robert and Tatiana you guys made my day. U-Haul had an error in their system and they corrected it giving me peace of mind. Their customer service is excellent!”
“Shout out to the employee in the rims tire pts wearing a purple rain prince shirt for giving my girlfriend a cold bottle of water on a super hot day....it's the little things...thanks so much ..”
“Everyone that we came in contact with was wonderful. We had to make several trips back to the store. No fault of the store. It was totally us and each time everyone was just awesome!!”
8:30AM - 4:30PM
553 N McPherson Church Rd, Fayetteville
Truck Rentals
“I want to preface this with I had a reservation at another location and 20 minutes before pick up they called me to tell me they didn’t have the equipment and refused to help me locate the truck I needed. I called 4 other dealers in the area, either to have no one answer or to be told they can’t help. I called this location while I was on hold with the uhaul main line. And this locations representative after telling me he didn’t have the equipment, told me if I wanted he would find me what I needed and call me. Not even 3 minutes later he called me back and told me he found a truck, he made the reservation for me while I was on the phone with him and told me if there were any issues to call him back and he would look for another one. This was the best customer service I have experienced in a long while. I would highly recommend this location for doing Uhual business.”
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“Rented multiple units, including parking spaces, Rose spent the necessary time with me to get them all reserved...she made this stress free for me! THANK YOU, ROSE!
Todd Harrison”