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February 2024 by R M
I have had multiple services done here from alterations to both mess dress skirt and AGSU jacket, had name plates made, as well as having my uniform set up. They are always so fast, fair priced, and I have been very impressed with the quality of service.
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December 2023 by A RD
Absolutely unprofessional service. Used Ramsey S location. Dropped off a dress that I needed for my Thanksgiving cruise on Monday morning and paid in advance. The receipt guaranteed it would be ready by Wednesday at 5:45. I pull up at 5:25 on Wednesday (early) to ensure I was on time for pick up of my dress. Not only were they closed, they pulled out as they watched me arrive before time. The sign on the door stated that they would be open until 6 as normal on Wednesday and closed for Thanksgiving. I even made sure when I dropped it off Monday that they would be open. However they closed way before 6 (before 5:30). Now I have to go without on my cruise. Very unprofessional and don’t recommend at all.Picked up dress and lady was extremely rude saying she didn’t care about losing my business.
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November 2023 by Ederson Dos Santos (Eddy)
Great customer service!
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October 2023 by Joseph Mass
Picked up an order for a friend and they were very helpful.
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July 2023 by smithchild80
I got my distressed jeans mended without question or hesitation and felt welcomed there. Thank you for the outstanding service.
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July 2023 by itsjtagain
Very friendly, and easy to get your uniform done with what you need, and working around your time schedule. However the attention to detail was a bit lackluster. I needed my ASUs to be clean, accurate, and presentable for the Board. However, they managed to miss one of my ribbons that I had to put on myself, and now my ribbons are off centered due to the lack of attention. For the price that I paid to get them done, I expected nothing less than perfection. Now, I have to go to the board with this mishap. I’m disappointed, and I’m not too sure if I will be coming back.
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July 2023 by Md Mashrur Islam Majumder
The employee was very friendly and knowledgeable. Explained the process and helped me choose the clothes that are safe and not safe to dry clean. The clothes were very clean and received on time.
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April 2023 by Felipe Rodriguez
I’m disappointed that I got a product from them and when I got home it was broken. The insignia looks great. But I’m not gonna be able to wear it since it’s broken. I’ll be stopping by to see what we can do about the situation some other day due to my schedule
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February 2023 by Mark Arbuckle (Wardrake117)
Have been taking my Army uniforms here for 6 years. They have everything you need if you are stationed at Fort Bragg.
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February 2023 by Tanner Morse
Had my agsu cleaned and sowed and set up my badges the sowed stuff crooked and lost some of my pins and most of the clips to my badges and still had to pay 107 and said I didn’t give them the badges they lostServices: Clothing alterations & repairs
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January 2023 by Travis Yeagley
Quick, accurate, knowledgeable, stock lots of stuff including foreign wings. Awesome customer service and super friendly. Always deliver on time. Best in town!
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December 2022 by Kristine Anderson
Very welcoming. They even called me to let me know that they had made an error on the price they quoted me. I appreciate that because there's no surprises @
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November 2022 by Sean G
More expensive than the surrounding shops, but, you get what you pay for- and this shop is the best one around.
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October 2022 by Anthony P.
$100 just to get a dressed hemmed. I received no notification that my item was done and when I called to check on the status they were so rude and the first thing asked was if i received a text. Clearly i didn't or wouldn't have called.. i said no and it was past the date they said it would be done by. They looked up the order and just said well its been done you could've picked it up. The customer service is horrible! I wish i could convey the attitude they had on the phone through this post to you all. Go somewhere else or at least go to the one off of Reilly Rd where the employees seem nicer.
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October 2022 by Allie Crissey
Initially I was quite pleased with Monarch. We went in on Sunday. The lady who assisted us (I assume is the owner) was very nice and accommodating. She let us know due to the turnaround time we needed, there would be a $30 rush fee. We were okay with that, and agreed to pick my husbands uniform up on Tuesday (the ticket said 6:30, she verbally told me 8pm because they are so busy). Tuesday rolls around, and I go in to drop off some uniform pieces with a friend- I ask the woman if they happen to be ready. She doesn’t ask for my name, and said “you will get a text when they’re ready”. It was pretty early in the day, so I wasn’t too worried. Around 3pm, I call to confirm they will be ready this evening. Again, no name asked- I get “you will get a text when they’re ready”. I show up to Monarchs parking lot at 6:30, being that they close at 7. The same woman told me to give her an hour and they will be ready. We got a text at 7:30 saying his items were ready, so we went to the door and it was locked. I knocked on the door and was mouthed “we’re closed” by a worker, who called for the owner to which we got the same “we’re closed” response. I let her know we just received her text message and she shook her head “no” as if we were lying. I wasn’t leaving, as we paid an extra fee to have them done today. She opened the door and mumbled “they’ll pick you up over there” and grabbed her dog and walked away. Extremely unprofessional and very disappointing following the initial service we had received at drop-off. This is the first and last time we will visit Monarch.