-
March 2024 by Allison Taber
Super helpful! Jacob assisted me pick out two amazing frames. Was knowledgeable and decided what lenses would work best with my profession.
-
March 2024 by Dee L'Amour Ministries
I stopped in on Tuesday evening to check if my insurance was accepted and it was. I then made an appointment to come back and to my surprise. On the date of my appointment. I was told I would have to pay a mandatory additional $39+, when I arrived. Even though everywhere else my insurance covers my visit including glasses . This was an additional corporate fee I was told.
-
March 2024 by lynn herring
Was there today to pick up my new glasses, and Jacob helped me ! He is fantastic! Best customer service I’ve EVER experienced. Jacob went over and above helping me answering all my questions- and how to clean them properly without scratching. Helped me adjust them , he is so knowledgeable! Great JOB hiring this guy ! He gets 5 BIG stars ⭐️
-
March 2024 by F RK
This is my go to place for eyewear-convenient location, excellent variety of frames, next door eye center, top notch customer service-knowledgeable and professional staff. Shoutout to Kayla, Amya, Jacob and Naveah for being patient and helpful!
-
March 2024 by Michael Furrell
Had great service today. From a amazing young lady . Guided me to the perfect frames . Would definitely come back for future purchases
-
March 2024 by ryan phillips
Easy to find glasses I liked and very friendly
-
January 2024 by Mizz Mc
On a crazy whim, my mom & I visited LensCrafters on the last calendar day of the year in order to take advantage of our vision benefits. It was packed with customers but every associate was working diligently. Kayla helped us and she was beyond professional, kind, and extremely knowledgeable. Honestly, our interactions with all of the associates and even other customers was pleasant despite the wait. Best of all, we both left happy & excited about our new glasses! Thumbs up to the management & staff at the Cross Creek location!
-
December 2023 by Allison Taylor
Had a great experience at LensCrafters today! Jacob assisted me with choosing frames, navigating the purchasing process, and even pulled old receipts I needed for insurance claims. He’s the best! 10/10, would recommend! :)
-
December 2023 by Heather Loch
It was the first time I've been to Lenscrafters and thanks to Jacob's customer service I won't go anywhere else. He is knowledgeable, friendly, helpful, and just an all around pleasure to work with. He not only knows what his store has to offer, he wears it. Peep the colored transition lenses.... Go to Lenscrafters and ask for Jacob. You won't be disappointed.
-
December 2023 by Leslie Neal
Kayla was such a great help to my shopping experience! She was knowledgeable, thorough, and patient. The style of glasses I was looking for was not in the store; she took the time to research what I described, find the right color and walk me through the ordering process efficiently. She was great!
-
December 2023 by Deanna Royal
Beautifully clean office and amazingly friendly and loving staff. Jasmine was able to get me in same day at 4pm. They went above and beyond to be sure I had the best care through a horrible injury. I will continue to recommend. Thank you Jasmine!!!
-
November 2023 by Pamela L McCray
My experience at the Cross Creek Mall location LensCrafters was second to none! From the moment my mother and I walked in till the time we left, we were treated special. The customer service was amazing, quick but not rushed, and I feel confident in the assistance that I received on selecting one of the new transitions colors!!I will definitely be returning and recommending your store to my friends and family.
-
November 2023 by Robert Townsend
Glasses are fine, customer service is fine. I've been buying glasses from LensCrafters at Cross Creek Mall for many years. Each year the glasses case given with the new glasses have gotten cheaper and cheaper. I spent $850 this time on 3 new pairs and they put the new glasses in a cloth bag. Absolutely zero protection. Sucks that they've gotten so stingy to not include even a small case for a new pair. They told me they were "going green". Well, money is green, so yeah, I guess they are.
-
November 2023 by Ana Aguila
Went in not knowing exactly what type of look I was going for or what type of style to look for, I was assisted by Jacob, when I tell you this guy is amazing ! ! His personality all the way around is phenomenal. He's definitely knowledgeable in his field, his recommendations, helped me with glasses that best suited me and made me feel very comfortable during my visit.
-
October 2023 by Braxton Wayne
Jacob is a true asset to LensCrafters! I had the pleasure of having him assist me in finding the perfect pair of glasses. He was attentive, patient, and incredibly knowledgeable. Jacob went the extra mile to ensure I had all the information I needed and helped me make an informed choice. Thanks to Jacob, my visit was not just productive but also enjoyable. I highly recommend him to anyone looking for top-notch service.