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September 2024 by Miranda Duff
If I could give more stars, I would. I usually don’t leave reviews, but this is by far one of the few businesses that have ever earned my trust and respect. I love supporting family owned businesses, but sometimes it’s hit or miss. I have been bringing my traverse here since I have moved down here two years ago for all of my car needs (with the exception of a couple last min oil changes,) and they have never disappointed me, I really couldn’t recommend them enough. Anytime anyone asks where they should take their vehicle, I never hesitate to say Jackson’s
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September 2024 by Mark Watt
Very trustworthy business. Very knowledgeable. Got my car fixed very quickly, and were accurate with the estimate.
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August 2024 by Brandy Guy
Absolutely amazing people, Best service and prices I’ve ever received. I will not go anywhere else moving forward they treat you like family and they don’t overcharge for services. They’re honest and care about their customers. Not a lot of people left like them out there. 10 out of 10!
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August 2024 by Jeremiah Heine
I’ve been here in the past and everyone is just great. Noticed something in my vehicle today and came up here. I’ve been here for 20 minutes and they are already checking it out for me. Great service and great great people. Oh and they won’t rip you off either. I think their prices are very fair
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July 2024 by C D
This is the worse place you can ever take your vehicle to. I had dropped my car off to them May 29 they didn't even order the parts for my car until 4 days later. Then they had my car for 2 weeks after the fact. So then they tell me that my front passenger side has loose ball joints. I had a feeling there was nothing wrong with the front passenger side. So I make an appointment a week in advance for my car to get worked on.
They have 2 ladies at the front desk working for them. One nice one and one nasty one. The nasty one worked today she has brown hair and she's short very nasty attitude. I was told a week in advance to drop my car off when they open at 9am and it would be done by 12pm because I had to be at work by 1pm today.
So I came when they opened they haven't even ordered the part for my car. I asked why haven't you guys already did that when I made the appointment a week ago. She said in a very nasty tone we don't have parts laying around. I said I know I'm not stupid but when people make appointments ahead of time you don't wait until the day of to order parts. Mind you they had a WEEK to order parts. So then I asked her ok what about the time frame I have to be at work at 1 so should I get picked up or wait around. She said I don't know I can't tell you. I said ok well can u please speak to someone who can give me an estimate time on if it's going to be done today or not. She told me no I can't.so I said I can't speak to a mechanic?
She said no I can't I can either go somewhere else or drop my keys off.i said I want to drop my keys off but I want to speak to a mechanic first so I can just get an idea of the time frame. She got loud with me and very nasty.
You shouldn't have someone working for you if they don't know what they are doing. And you definitely don't have someone working for you who is going to be rude and nasty to customers. Bad for business.
Eventually a mechanic came and didn't want to hear anything I had to say which is also bad for business.
These people are nasty and money hungry. I went to 2 mechanics to get a second opinion both mechanic places saved me 230$. LYING TO CUSTOMERS TO MAKE A DOLLAR is also bad for business. This place needs new honest mechanics and new front desk people who know how to deal with customers if they want to be sucessful.. I WILL BE TELLING EVERYONE I KNOW NOT TO GO HERE. DO NOT EVER TAKE YOUR CAR HERE. You will be lied to about what is wrong with your car and talked down on by the front desk lady with brown hair. Who shouldn't even be at the front desk with her rude and nasty attitude I will NEVER go there again.
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July 2024 by Tiyonna A.
Everyone is friendly and helpful. I recommend !!!!!
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July 2024 by Steve Duncan
This is the only shop I would ever let touch my beloved 80. I do a lot of work on my truck myself but have been incredibly busy. I called Josh and his team because I needed my truck swapped from R-12 to R-134. While there he pointed out an oil leak that was easy to access because of the work already being done. My truck was provided the level of care that one would think this Josh’s own vehicle. You cannot ask for more from your mechanic.
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June 2024 by Alicia Hill
Very reasonable and honest. The best customer Ive received at any car place in Fayetteville.
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June 2024 by Buffy
My grandparents, parents, aunt and myself have always had honest, friendly and great service from Jackson's. When my mom had a problem with her car she took it to a shop down the road, they wanted to charge more than $1100. I told her take it to Jackson's and see what they say. For the part and to fix it was less than $200. Theyve always been honest with us and we will keep going back because of that.
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April 2024 by Erin Hime
Great people and service!
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April 2024 by Robert Charles
I have been going to Jackson's for over 15 years. Josh and Erica, and their staff, are courteous, professional and honest.
These people are about relationships and repeat business. Because of this simple, yet often overlooked business principle, I am a customer for life. Time after time, Josh has offered me choices about the level and cost of repairs. They don't try and up-sell you service or parts.
If you have a "bad" experience here, it is likely YOUR fault. Even on their worst days, they smile and show professional courtesy.
Any wait you experience here, is due to the sheer volume of people who trust this family run business. Plan your time accordingly, because Josh gives every customer the same thorough treatment you want for yourself.
I HIGHLY recommend this local family run business.
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March 2024 by Helen Armistead
Jackson has been around ever since I can remember live here most my life. Fair price and excellent service is what they're about. I have yet to hear of any complaints. Trustworthy and respectable company.
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February 2024 by Caleb Crowe
Great service every time
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January 2024 by brian moreno
Told me a time to come back to get an inspection done and I returned, and they done it.. very good people
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January 2024 by Angie Bender
Always busy never available when you need them
