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December 2023 by Amber Kennedy
Employees are unprofessional. Opening the store late and rolling eyes when asking for help.
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July 2023 by Mariah Rowe
sorriest f21 i’ve ever been too. anytime I come here the dressing room is always closed, store associates act like they hate their job and etc. do they get paid to just stand there? cause that’s what it’s giving. no customer service whatsoever and how do they expect to sell anything when the dressing room is closed 24/7 lol… and apparently it’s favoritism when it comes to trying on, let a lady go in but told me no just sad
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September 2022 by Tabb Lynn
Not sure why but they were closed around 10:30
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August 2022 by Amanda Monroe
The store was cleanGood customer service
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June 2022 by Tabb Lynn (Review broad)
Not sure why but they were closed around 10:30
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June 2022 by Tonya Green
Found some great deals and the styles are so cute along with the prices. Will shop there again
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September 2021 by brianna
terrible customer service they laughed at me and my mother while we was shopping started whispering about us all we was doing was shopping.. and kept staring do better if anything you guys should find another job i know those customers are tired of you! ??
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September 2021 by Sarah Richards
Awesome deals
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July 2021 by Mackenzie B.
Absolutely terrible. I have been to dozens of Forever 21's across the country over the years, so I would say my expectations for the store are fairly balanced. There must have been at least 6-10 employees putzing around the store and not a single one approached me asking if they could help me or even smiling/saying hello. I have worked in customer service and understand "faking it" can be exhausting, but these employees all wore scowls, brushed past me with out saying excuse me and were completely unapproachable. Of course, they were all to happy to be loud and obnoxious amongst their fellow employees. Not only that, but the store was FILTHY. Dust, debris and dirt everywhere (I was constantly sneezing) and the disorganization of clothes and accessories was out of this world. I will never go back.
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June 2021 by TSAHAI WILLIAMS
This dress that I am wearing was purchased for just 10$ on the sales rock.. it is super sexy and I got alot of compliments for it. The store was very clean. The workers were very helpful as well. I bought another dress that had bubblegum on it i got 10%discount. I haven't removed the gum from the dress so if u know how to please feel free to share your tips.. thanks in advance
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June 2021 by Chandra Jennings
Love the variety of items!
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May 2021 by Ashanti Swaggy
Great but can you have smaller sizes ?
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May 2021 by Nichole Samuel
Alot of clothes
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January 2021 by Tamika Krips
Recently moved to the area. Went to Forever 21 and I will not be returning. Unorganized and when I asked one of the staff for help finding something she had an attitude pointed to the area which was cluttered and walked off.
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September 2020 by Sue Rose
I went into forever 21 cross creek mall fayetteville nc and the atmosphere was so uncomfortable to shop it was ridiculous. The reason: There was no air conditioning on!!!! I heard other customers shopping complaining too but I don’t know if they will actually write a review. Why isn’t there any air conditioning in this store?! You have to wear a mask because of Covid-19, then on top of that there is no air conditioning running in this store. It’s 100 degrees outside here. Ridiculous! Not going back until they get air.
