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June 2023 by Google user
I recently visited Dr. Carver for a comprehensive eye exam and I couldn't be happier with the experience. The doctor and the entire staff were extremely friendly, knowledgeable, and professional. During the exam, the doctor took the time to explain each step of the process and answer all of my questions thoroughly. She was patient, attentive, and made me feel at ease throughout the entire exam. She also provided me with helpful tips on how to maintain good eye health. After the exam, the staff helped me choose a pair of glasses that suited my style and budget. They had a great selection of frames to choose from, and the staff was very knowledgeable about the different lens options available. Overall, I had a great experience at Eye Care Center's office and I would highly recommend this practice to anyone in need of an eye exam or new glasses. Thank you to the doctor and staff for providing excellent care!\"
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May 2023 by Lisa Monfort
I went here for my annual eye exam after being underwhelmed with 2 other practices. From the minute that I walked in the door, I was treated by a friendly and professional staff. The receptionist was super professional, as was the technician, and Dr. Balch was very thorough, caring and warm. I ended up purchasing my eyewear from a different store, but only because I didn't have time on the day of my appointment. Honestly, I can't say enough good things about eyecarecenter!
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May 2023 by Kirsten Steininger
The staff is really nice, but the glasses company is the worst experience I have ever had. It took well over a month to get my glasses, because somehow they were left out of the initial order they were on. Then when they came in, the lenses were in the wrong way. The final straw is that these glasses that I've had for less than half a year have started popping open every week or so because the screws won't stay tight. I took them in and someone said that it was normal to have to tighten your screws weekly. I've never had to do that in years and years of wearing glasses, even some really cheap pairs. My experience with these glasses has been so unsatisfactory.
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May 2023 by Fred Wooden
Very professional experience, explained what is going on with my eyes with my other health issues and made sure I was aware of the situation and referred me to a specialist that would help me I was very impressed with my visit would recommend them to my friends and family members A special thanks to the receptionists at front entrance made me feel comfortable thanks and have a blessed day
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May 2023 by Elena McLaurin
The front desk ladies were friendly and patient, the eye dr., Dr. Holland was fantastc, he made me feel at ease and is very knowledgeable. And as I deliberated on frames Mary was the best! And it was my first visit. I'd recommend them anytime!!!
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April 2023 by Heather Cain
Everyone was so kind and helpful. It was my first time there, the staff were all great as well as the doctor. The lady at the optical center worked with my 9 year old daughter to pick the cutest pair of glasses and made her feel like any pair would make her look like a princess. We had such a great experience.
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April 2023 by Jason Y.
By far the worst vision care center you can imagine. Please do yourself a favor and go anywhere but here. This facility is absolutely awful. The hours are terrible, they won't return your calls, and the service is garbage.
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March 2023 by Marie Conroy
My first visit to the eye care center. I was received by the receptionist Elena with a warm and very professional attitude. I was greeted by Anissa. She was very pleasant and professional and explained the steps of the eye exam. She made me feel very comfortable and at ease understanding everything, because it has been a long time since my last eye exam. Dr. Balch was very thorough and articulate, he patiently explained my issue. Greeted by Briatrice to assist me in picking out my glasses. She was also very pleasant and professional and, most important to me, her honesty while helping me to choose the right glasses. The overall experience was absolutely wonderful!! I left feeling confident and knowing I definitely made the right decision in trusting the eye care center. I highly recommend eye care center. They are Professional, truly caring, and affordable.I truly felt like a patient, provided for by people who care, not just another number shuffled through a Dr's office.
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February 2023 by Yadira Belcourt
I had scheduled 2 appointments, one for my mother-in-law and one for my 4yr old son in December and the closest date they had available was February 10th. I said Okay that was fine you know I understand they are busy. We get to the appointment and I'm informed by the office. They cannot see my son because he's not 6 years old and they don't see patients under 6. And I totally understand that but when I made the appointment I wasn't made aware of that and apparently they have a different Call Center who does the appointments for them and messes up all the time. So why still use them. And then she said that someone should have caught the mistake but they didn't so here we were sitting for 2 months not knowing that he couldn't be seen at the office. If someone would have just let us know, I could have scheduled another appointment and now we're going to be waiting another month to see a new doctor. The front desk lady who helped us was very nice and very apologetic and she was so sweet. But overall it made me rethink if this is the right place for us.
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February 2023 by Cynthia Crayton
I am very pleased with my visit and the service received. The eyecarecenter is organized and professional. The doctor and staff show they care about their customers. I highly recommend the eyecarecenter.
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February 2023 by Annie Gallegos
Great eye doctor visit. Short wait before seeing Dr. Staff were professional and very friendly. Dr Baush is a great eye doctor who very knowledgeable and friendly.
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February 2023 by BARBARA PATTERSON
Dr. Bauch and his staff are so friendly. I would not go anywhere else.
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February 2023 by Debra Lamb
Best customer service I’ve experienced in a long time. Wonderful staff!
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February 2023 by Scarlett Gaines
I had a great experience at eyecarecenter. Staff was very kind and helpful as was Dr. Balch. I highly recommend eyecarecenter.
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February 2023 by Rodrico James
Took care of my son very well, I appreciate the patience they had with him & their professionalism. Great jobs guys.