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April 2024 by Jason Johnson
Went to pick up an order, upon greeting I was told that Only chocolate ice cream was available so my order was never made,. I asked for the items that were made of chocolate, but was refused due to the inability of a partial refund, then i was told that she was unable to cancel or refund my order personally. Worker refused to and denied any further assistance, agreeing that their soft serve machine was just like McDonalds(always off) also worker agreed verbally that she was indeed being a smart@$$... Worker also placed order as Completed and depleted the points in the account just to prove how petty it/her could be. Extremely POOR representation of the company by the Staff involved.. God Bless her sweet heart, this employee apparently needs Jesus!!!
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April 2024 by Scat Pack Dro
Legit the worst Dairy Queen in Fayetteville. I couldn’t rate the food because this location is always out of food and majority of the time ice cream. An ice cream shop that never has any ice cream is crazy. Save your time and money and just go to the McPhearson location
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April 2024 by Jennifer Maroon
I came tonight 4/12 and was told that they are out of all ice cream. Seems like an odd business model to be out of the only thing your company is known for. This is not the first time I’ve had this situation with this location. We used to come here all the time with no complaints and great staff. The people you have working at this location now don’t seem to want to work or make their business money. I hope they enjoy their paychecks while they have them.
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April 2024 by Dieter R Haffner
Tried new pretzel stick, not bad.
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April 2024 by Kelly Ewald
I honestly can't even tell you how the ice cream is. Went in today, 4-2-24. No one greeted me. No one got up from the chairs they were sitting in. The building was dirty and the cakes they had in the freezer looked very old. I walked in and walked out without anyone saying a word.
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March 2024 by Katz4Lif
Employees are lovely at this location 8285 Cliffdale Rd. Fay., NC 28314. But sadly I must figure out a way to contact their corporate office because the business that's connected to them at 8385 Cliffdale Rd. Fay., NC 28314 known as Shell or Refuel gas station depending on which register you are rung up at banned me this same night by their employees Crystal and Mandy. I am worried that I will lose my freedom to purchase great ice cream treats there ( I was threatened/screamed at by both cashiers not to think I could go there because they are put of the building that they tell them to ban me too ) when I've done nothing undo to this business itself. But I know that when they had a different work crew there the cashier Mandy did the same thing to my son when she banned him. I'll keep you posted on whether this business will stand up for their customers by not taking away my privileges to eat there for a targeting problem at another business.
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February 2024 by Chris Chris
Worst Dairy Queen I've been too. I live about 15 minutes away from this shop in Raeford and I did an online order for 2 blizzards last week. When I came to the store a lady told me that they were out of ice cream and couldn't make the blizzards... I don't know how Dairy Queen runs out of ice cream especially during the afternoom but this made me mad since I wasted gas and time coming up here.
Today while I was driving in Fayetteville I decided to stop by this dairy queen again and try to place an order. I drove up to the Dairy Queen around 12:30 and when I went to the building it was closed and nobody was inside the shop even though online it says it was open.
This store needs to get better employees or just shut down entirely because this is ridiculous. I don't recommend this Dairy Queen to anyone.
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January 2024 by tasheanna capel
Every time I come to this location they’re always out! I was told tonight ice cream was a 20 minute wait! Ice cream machine being broke is believable but find a reason to not serve the customer with that excuse! You don’t want to work don’t come it that simple!! Would not recommend coming here! It a waste of time! Ever visit they are always out!!!
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January 2024 by Jo Russell
Came by at 7:50pm 12/31. Was told “we don’t have any ice cream but we got everything else on the menu”….. I’m sorry but this is bad. Close the store if that’s the case. But to me sounds like they started cleaning/shutting off the machines early so they don’t have to work. Sorry excuse of employees. Do better or get another job.
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January 2024 by Kristy Hope Lewis
What ordered they were out of one ingredient but they added more of one item to make it good and didn’t charge full
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December 2023 by DeColla Walcott
Malts.and shakes are outstanding, and they honor your
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December 2023 by Rossina Scott
Turtle Pecan cluster my favorite
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November 2023 by carlos gaines
This dairy queen here ,I wouldn't come none of there employees seem to be interested in their job,last 4 times I've been here ,my cookie dough fill up the cup little amount of ice cream, one time no Vanilla ice cream,one time close early, oh yeah one time only serving cones and sundaes,,and most recent snicker doodles way to much dough bites,,,be along time till i come back ,if you want good experience from dairy queen go Westwood shopping center ,they treat you like they care
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October 2023 by Louis Lagasse
The chili cheese dog was really great, and then the ice cream was even better....
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September 2023 by Dion Gallman
This is the second time we’ve come to this Dairy Queen and they said it will be a 20 minute wait for ICECREAM.
