CarMax in Fayetteville offers easy car buying and selling with a large selection of used cars, trucks, and SUVs all in one place. The process is described as laid-back, comfortable, and hassle-free with no haggling or pressure. Customers appreciate the transparent and straightforward approach. Many report wonderful and great overall experiences, noting the professional, friendly, and helpful staff. Salespeople are commended for never pressuring customers, allowing them to test drive vehicles and take information home to decide at their own pace. Staff members, including managers, are highlighted as being very helpful and reassuring, even staying late after closing without complaint. While the core buying and selling process is consistently praised, some minor hiccups are noted. Occasionally, the customer service leading up to a sale can be mediocre or unresponsive to messages. Some reviews mention that the vehicle preparation or knowledge can have gaps, such as cars being advertised with features they do not have or minor alerts being overlooked in listings. However, the business is recognized for its policy of not selling a vehicle until any identified issues are fixed. Delivery times can sometimes be longer than anticipated. Additionally, some customers feel their trade-in vehicle value was low compared to expectations, even for cars in great condition with low mileage. Despite these occasional issues, the dealership earns strong loyalty. Multiple customers are repeat buyers, with one having purchased three vehicles and another more than seven cars from this location, stating they will return again and again. The speed of the final transaction is also a significant positive, with sales sometimes completed in under an hour from walking in to driving away. The consensus is that CarMax provides a reliable and pressure-free environment for purchasing a used car, as long as customers do their own personal research on the specific vehicle beforehand.
Ms. TK was very professional, friendly, and helpful. I think our trade in vehicle value was low compared to what it should’ve been. The vehicle was in great condition, had low mileage, and drove exactly the way it did when we purchased it from CarMax.
December 2024
We've purchased more than 7 cars and sold 3 cars through the Fayetteville CarMax and we will do it again and again. Last car we bought took exactly one hour from the minute we walked into the store to when we drove away with our new-to-us-car. This time, it took less than 55 minutes from walk-in to car is sold and check... read full comment
June 2024
Everything went as planned. 100% would recommend to anyone.
