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January 2024 by Kasey Miller
Worst customer service I’ve ever seen … Slowest most disrespectful employees .
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December 2023 by Ashley Pentycofe
Clean store, polite employees. At cash outanother employee helped our cashier when she got stuck. Great experience.
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December 2023 by Donna Holmes
My family and I came to Burlington to exchange some Christmas items and buy more items. The level of service that we received tonight from Akita and store manager Delia was horrible. When I exchanged Christmas items for one item the Burlington tag fell off and I didn't notice it but I had the same item and another item had Marshalls on it which was an oversight on my part. I didn't have a receipt but my mom is a loyalty member for this reason because you don't need a receipt just the number. Akita didn't even know how to process a return so we waited for 15 mins. until we requested a manager. After requesting a manager she went word for word with my mother. My mother is not only a loyalty member but has the Burlington card. We don't need to steal anything from Burlington. The manager could've handled the situation better. They inconvenienced my family. I drove from Pender County to spend the holidays with my family. We love Burlington but I won't shop here, again.
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October 2023 by Arisa Layce Mason
Great prices and great stuff for your home. The only downside is the long lines and lack of cashiers. Due to this, I would love for there to be a self checkout. It’s just best to go at unpopular hours.
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August 2023 by Marion McDonald
Terrible place to shop. Looks like a hurricane just came through. Worst place in Fayetteville. Sooo unorganized. And worst parking because the parking is so narrow. People park every other parking because you don't want to get hit by the car next to you.
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August 2023 by Kayla
I wouldn’t even give it a one star!! I used to work at a Burlington back home and this store just made me sad going into! Our store would never look like this!!! Don’t waste your time going in here line was all the way by the fitting room we waited 20 mins and barely moved so we just left. They only had 3 registers open. Terrible customer service!!!! Store was a disaster!!!! Stuff all over floor, nothing organized! Don’t waste your time going in here!!! Go to Marshalls or tjmaxx!
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July 2023 by Jessica Williams
This place is a mess! From aisles not being clear to waiting over an hour in the line to checkout, it’s all a mess!! Managers do not care and to be exact one manager literally stood behind the counter and played with hangers all while a long line of people (past mens section) stood and waited to get checked out by the 2 cashiers that were working. It’s ridiculous and although the store may have some great deals, ownership needs to make their presence known and make some serious changes. It would be sad for someone to trip and fall from the merchandise that’s all over the floor and get hurt.
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June 2023 by Ltanya Stanley
I’m so mad right now!!!! It’s not even Christmas and I waited a hour in line because they only had one cashier. The manager came out from the back after the cashier needed her help with a transaction with aCustomer. The manager saw that this young man needed help in getting the line down but she went to the back on her merry way. When it was finally my turn to get checked out, I requested to speak with the manager. She came out and I asked her “didn’t you think your employee needed assistance”? She replied I have other duties in the back. In the back!!!!!! All the paying customers are in the checkout line, what’s more important than that? From where I’m from customer service is first. I kindly asked for corporate office number because clearly she knows nothing about customer service. The office was closed when I called them. I’ll try again in the morning but I don’t know if that will do any good talking to them, because I see that many on the reviews have a very similar experience and the issues is still going on. The cashier was very pleasant. Y’all don’t have to worry about this customer coming back.
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June 2023 by Jamel Davis
There is currently only one cashier and 30 people in line. This happens on a consistent basis at this store. I usually just put everything back and walk back out. The owner should be ashamed of how that store is running and how overworked the cashiers are.
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May 2023 by Ca Ca
I always shop here and the checkout process is not that bad... 3 cashiers at least on weekdays. Today Saturday May 27 there were 50 plus costumers waiting with only 2 cashiers. The line was all the way back to the restrooms. 1 hour wait unnaceptable!!! You should pay me for waiting and wasting my time here!! This manager must be new or just lacks of common sense. Why not program to bring more personel to work on weekends if you know the flow will be greater.
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April 2023 by cassidy reites
Usually I have no problem getting off work and shooting right over to Burlington for a last minutes item or gift. Lately though, they have locked there doors 20 minutes to 15 minutes earlier. It wouldn’t bother me so much if the security guard and the manager weren’t staring out into the parking lot to see me walk up, and (I feel as if) intentionally lock the doors as I approach them. I can always understand not wanting to be held after hours, but if you are open till 12, then stay open till then. Otherwise change the locations hours. I have been a loyalty/card holder with them for over four years, and customer service like this is having me consider canceling my membership. Hope some ramifications are discussed, and hopefully things change. If not, ce la vie.
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March 2023 by Mieka Bond
Burlington is my favorite store.But this by far is the nastiest burlington I've ever been too. I've never been in a store all sizes are mixed together, stuff in all over the floor, no Associates are not cleaning this up, everyone is walking past clothes pushing them under racks inventory is a mess, this store needs to close down until someone can do something about it.
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March 2023 by Kai Llamas
This place is trashed. Clothes on the floor. Items on the floor. Sizes mixed up. The cash register was surrounded by mountains of clutter. I guess they cant pay the employees enough to care. There are two cashiers now and they were nice. I expect this place to get closed eventually.
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February 2023 by Jasmine C.
Used to be a really nice location, but I don't know what happened. It's totally trashed now. Clothes and goods all over the floor and the line to check out moves incredibly slow.
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February 2023 by Moarashad Gibson
It doesn't matter how many bad reviews they get, they'll continue to have one or two people working at the cash register.....they have like 10 registers Lol, I don't get it. I'm giving one star ever time I come into this store until they fix the problem. Please, (owner) don't even waste your time commenting under this review, you're well aware of the issue.... just fix it