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April 2024 by Jaclyn Kliest
Great experience! The atmosphere was welcoming and the staff made my Daughters experience great! We went on a week day around lunch time and it was not busy at all. There is a great selection of animals and clothing for the bears! Will go back !
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April 2024 by Captain Underpants
Woman that helped me build my bear had super bad energy and seemed like she just wanted to go home. Didn't do any of the heart ritual to put the heart in the bear and made building my bear an uncomfortable experience. Her name was Stephanie. She even made faces at the kids that came in after us, very unpleasant l.
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January 2024 by Kennedy O'Berry
We ordered a build a bear online for my daughter to put her pacifier in and we went in store and got it unstuffed and restuffed so she could have the experience and everyone in the store just seemed miserable and the person helping us made me put the pacifier in instead of her (which I wanted her to do it so she understood where it was going) and then sewed it up horribly because as soon as we left my daughter pulled the string out with one pull so now I have to hide it until we can sew it up ourselves.
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January 2024 by Mari Beth Ellis
Very clean and organized. Very friendly and helpful employees. By far one of the best build a bear stores I’ve been to!
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December 2023 by Jamie Norris
My youngest grandson's first build a bear experience and he was amazed at the stuffing process. Only problem was trying to get an almost two year old to decide which one to choose. He walked out proudly with his bag on his arm!
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December 2023 by Kera Roake
The toy seam came apart within an hour of getting it. The staff did not make it a good experience for my child, they were unhappy and disinterested in everything. Not nearly the experience it should have been.
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November 2023 by Amarette Arnold
We had to come back for one of our son's bears to be seen back up, and we were rushed through the process for our other son's bear.
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October 2023 by April Sainz
All the workers here were AMAZING and my daughter had a great time. The manager of this establishment on the other hands… such a B and rude, when all I did was ask for a refund of $10 that was accidentally charged onto my purchase of $70 worth of a bear and clothes. Didn’t tell me sorry for the inconvenience, didnt try to problem solve the situation, didn’t even acknowledge I was standing there when one of the workers went to get her from the back. All she said out loud was “can’t do a refund.” And continued to talk over me when I was explaining what happened, and I was very polite and trying to not give her a hard time because I’ve worked retail and I totally understood what was going on. She just kept repeating “can’t do a refund, can’t do a refund” any time I tried to explain what happened. I guess one of the workers told me something incorrectly and that’s how I got charged extra money. The manager said “no she told you the correct thing” the manager wasn’t even there when the worker was checking me out.
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September 2023 by richard bruton
A great place to take the child but make sure you have plenty of money and choose wisely what you put on your bear it has multiple choices for sounds where you can put different voices inside the Bear or the puppy dog or the frog's foot is a wonderful idea for children.
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July 2023 by Dorian Sumpter
So warm and inviting! I love it here! The staff were very sweet and welcoming!
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June 2023 by lynn pugh
The associate who completed our grandkids' cat and Pikachu was very kind and patient with the kids and got them involved with the process too.
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June 2023 by Justin Wein
James was the best help and employee there. This man deserves a raise. Made my child feel like the only one in the store
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April 2023 by Jonathon Milson
My niece wanted a build a bear. So she got 2. Just be careful with accessories, they can get expensive.
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March 2023 by Lydia Putman
We had actually come into the mall yesterday to get a dress for her daughter's upcoming dance and she reminded me that stitch was coming out at built a bear ....could we stop in and see if he was there yet. She loves collecting Lilo & Stitch stuff and even goes to Hawaii every summer. Well low and behold there's only one left in the whole store so of course we had to get him so all the kids decided to make a build a bear! The staff is very friendly and outgoing. They had a great time.
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March 2023 by Angel A. Ulrich
Employees here are very friendly and fun ! Made our experience memorable and special! They really know how to make their services unique.
