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April 2024 by Danielle Ryan
We purchased a home in Macclesfield that already had a tank from B&C here so we just switched the account into our name. The inspector who came out was nice, he even fixed something in our fireplace to make it safer, but he missed the fact the tank was leaning against the old rotted fence pushing it down. My husband tore down the old fence to replace with new panels and the tank leaned further so I made a call on a Sunday and left a message. On Tuesday morning we discovered that someone had driven across our yard the day before, tearing up our grass and leaving deep ruts, and yet they had never called back to schedule with us nor did they even knock on our door to let us know they were entering our yard. I called and was told someone came on Monday but didn't even tell us they were going back there even with both our vehicles parked outside so we were clearly home. We are not happy about it so I set up another company to come install a tank so I just called to tell them to cancel auto delivery. When I told her it was because of their invasion of privacy and our appt to switch her tone immediately changed and she was very short with me before quickly hanging up.I will be very happy to make the switch next week to a company with no hazmat fees, no tank rental fee, and no contract so our costs will now just be their price per gallon of propane alone. The new price is $2.24 per gallon versus nearly $4 a gallon also so it's a win win for us.
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January 2024 by Larry Mizell
Excellent service!!! The driver John was professional and courteous. John called me in advance of my delivery to allow me time to put my dog up. I highly recommend B&C LP Gas.
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December 2023 by Camille Griggs
I have experienced nothing but professionalism. I love the services ?
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November 2023 by Tammy Elks
Friendly people. Prompt service. They really seem to care
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October 2023 by Robert Daugherty
Great company to do business with!!
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March 2023 by Buffy Johnson
I have been a customer for 10+ years. Had one of the worst customer service experiences of my LIFE with the local Farmville office today. So much for valuing loyal customers. Very hurtful to be treated in such a disrespectful manner when we have supported their local business for more than a decade. As a direct result of my experience today, my husband and I asked them to remove their tank from our property because my family will no longer support them either.
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January 2023 by Maurice Ellison
This company has done exactly what they have said they would do and more. I was with another company for over seven years and never got some of the benefits this this company offered me right out of the gate!
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October 2022 by Jackie Smithwick
When I called, a lady, Ms Elsie, helped me. She kept me informed every step of the way! Also Keith, the man that brought my tank and gas, was so nice and helped me understand using the tank. This was such a professional and enjoyable interaction !
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October 2022 by Jim Parrish
Customer service is great. Answer to every question I had.
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January 2022 by Manning Andrews
Horrible customer service, got charged a $200 fee for 24 hour delivery on a Wednesday morning at 8am and they didn’t show up. Called back to find out when my gas would show up and they told me Monday… after accepting my $200 payment. One employee named “Elise” hung up on me multiple times and even told me she knew I couldn’t “afford” the gas. When I had my payment ready to go. She stated she didn’t care if my kids were freezing and hung up on me.
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January 2022 by Charlene Whitfield
If I could give them 0 stars I would they unhook the valve to our heat over $37 that we couldn't pay because their system was down with small kids in the home and the temperature at 28 degrees .... that shows you how much they care for their customers
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February 2021 by Johnny Harris
Absolute crooks. Been asking to be filled since late summer. Waited until this week and tried to charge over $4 per gallon. Every other propane company around is much less. Y’all should be ashamed doing this to elderly people on fixed incomes.
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March 2019 by Amy
B&C Gas Company has always been polite and prompt. Based on how I have been treated, I highly recommend.
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November 2018 by Sharon White
After calling around to every gas provider from Washington to Kinston I was pleased to find B&C LP Gas!!!! Everyone I spoke to was friendly and helpful. I'm old fashioned, so good customer service is top priority for me...I found it here!!!!
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March 2018 by kenneth
all i got to say is stay away from this place there not worth one star this place is way to high on propane gas and lot of rude people
