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February 2024 by Anna Topfl
TERRIBLE BUSINESS DO NOT GO HERE. I tried to return a package that was prepaid and they made my PURCHASE TAPE. I had to buy a $3 roll of tape to tape on the shipping label. I have been to USPS before in other cities and i have NEVER had to do this. Extremely rude staff. TAPE SHOULD BE INCLUDED IN SERVICE. DO NOT GO HERE.
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February 2024 by Christy Johnson
Fast and friendly service.
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October 2023 by Naressa Menser
Very negative atmosphere and attitude towards customers. I feel sorry for the lady who came out to help me. She seemed miserable. Maybe a customer service job is not for her.
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October 2023 by J Gauze
I have lived at my address since July 2006. Beginning a while back, my family has almost stopped getting mail. There are 6 people that should have received mail. We go days at a time without receiving mail. Our deliveries began being spoofed to another address in July 2021. We contacted Alamance County Sheriff's office who refuse to do anything bc they don't investigate their relatives. The deputies just occasionally went to the address on an entirely different street at a church & is on camera returning the items as if it's no big deal. As for the mail, we recently didn't even get an Informed Delivery & have received mail that had been opened despite our locking mail box. Elon has told us that they can't trace anything & Informed Delivery is only for the customer at their request. However,USPS started scanning ALL maila longtime ago. Probably why we have received documents long after they were sent & put into another envelope without address written in both the to & from area. The new postmaster stated that we're not getting mail bc we don't know our address. Odd bc that's what the ACC employee said for my 3 children's records that were accessed & the addresses altered on all 3 for which the addresses were put onto federal Pell checks. Yesterday, we were told to call the police about our St lenmail instead of the USPIS whom we have attempted to contact 5 different times. As someone who depends on the USPS & other delivery services as I am awaiting a transplant, I should not have to hire an attorney for services that I pay for such as the USPS, USPIS, & local law enforcement who has refused to do anything at all bc they don't investigate their relative s, the other ones who are not their coworkers.Nor should I have to pay FedEx or UPS for signature required delivery to ensure that the USPS, USPIS, & THE USPS Inspector General receives this complaint.
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October 2023 by Charlyn Harris
Candice was so very helpful and super efficient and knowledgeable! Best experience I've ever had at a post office!
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October 2023 by Lawrence Sarmiere
I had an appointment and went to Elon, NC post office for 2 passport renewals. I drove in from Raleigh with one daughter and met my other that attends Elon. Friendly and fast service, in and out in less than 15 minutes. My opinion is if you have all your documents in order and treat others the way you want to be treated, you'll most likely have a good experience.
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August 2023 by walter Ponce
Worst place i’ve been at, would rate worse if I couldWe came in as a walk in to get our passport, the front old lady was attending us with attitude and asked us for some other copies, once we got our copies in order she attended other people, maybe 4 others that were behind us while we were waiting, making it seem like she didn’t want to attend us and was wasting time, Im not sure if it was because we were Hispanic and the others weren’t but when her appointment finally came in she turned us away and claimed she couldn’t serve us because the rest of her afternoon was filled up. We waited for NO reason.
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August 2023 by Arthur Fadde
Candice is a rock star. She assisted me with a lost ring that I had bought for my daughter, and tracked the package down. She is also helped me navigate the intercept process going above and beyond taking valuable time to complete the transaction. This is what great customer service looks like. My sincere appreciation, Art.
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July 2023 by C.G.
I made an appointment for 7am to apply for my passport, and was helped right away. I had all my documents and paperwork filled out just needed to make copies of DL and BC which they have a copier in the lobby. Chris took my photo and looked over everything. She was very helpful with questions I had while waiting for my photo to load and print. The process was quick and easy.
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June 2023 by J Stokes
The old staff may have been questionable... the new employees here, especially Candice, who is deserving of employee of the year btw), are professional yet personable, with a genuine desire to assist their customers to the best of their ability.Would definitely mail items here again.Also - Candice is knowledgeable about new laws!
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June 2023 by Cassandra G
I made an appointment for 7am to apply for my passport, and was helped right away. I had all my documents and paperwork filled out just needed to make copies of DL and BC which they have a copier in the lobby. Chris took my photo and looked over everything. She was very helpful with questions I had while waiting for my photo to load and print. The process was quick and easy.
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June 2023 by deysi mendoza
Greet experience, nice and friendly along with helpful when it came to any questions I had.
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May 2023 by Ashley Scott
Candice is a super rock star go see her. Our family had more fun at the post office then Disney world today. I don’t know what they pay her but they need to max out her salary. Anyone with a business that meets her would hire her in a second. This post office needs 10 star review as long as she works there.
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May 2023 by John Scott
This place is by far the best place in the WORLD to get you passport done at. Candice made our entire visit exciting and fun for the whole family. I’m not sure what her job title is but she should be put in charge of the whole US postal department. She would bring back fun and excitement to this whole place. I highly recommend you go see her. I’m all for great customer service and she went beyond my expectations.
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April 2023 by A. Nicole
Candace was so kind and pleasant to be around! She made getting a passport effortless :)
