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August 2024 by Robert Groover
Anybody else get scammed on their phone upgrade? Think I'll go back to cricket and toss this phone in a pond somewhere.
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August 2024 by Michele Halushka
Constant power outages constant.No internet constant no wifi terrible company
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August 2024 by Eva Barnett
I just worked with Adriel and she went above and beyond to get me a new phone. She was very personable, helpful, and a real asset to the compnay
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February 2024 by Charles Muirhead
Very nice, relatively quick and painless
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February 2024 by Melodie Jean Fleischer (Raven)
Biggest rip off in ec
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January 2024 by Jo Oneal
Nothing to good to say except I pay my bill every month by date and somehow just about every 6 month I get screwed somehow someway by spectrum, one star for sending out a bill every month
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January 2024 by Tom Woodley
Did not want to go in there due to pass experience...But this time was awesomeThe Specialist Shakira Dixon was so polite, understood my concerns, and so willing to go the extra mile to help me. Evertone in there was Great... Thanks Tom
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December 2023 by Caiti Love
I have a phone through spectrum and I just paid my phone bill last night and my money didn’t go to my phone bill and it went straight to my phone itself this place needs to obviously be shut down the employees are completely rude to customers
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December 2023 by Keesha Landis, Ed. D
The people that work at this office are unprofessional and have intentionally misplaced my mother’s check. They were rude to my mother (who is a senior citizen), and are doing things to cause her distress with her account. My mother physically took her check for payment (three weeks ago), and they never sent it in to spectrum for payment. They claimed they were having “issues” with their system and would have to mail her payment in, in lieu of processing it as an ACH. Now her payment is behind, and her check is STILL MISSING. Gross, disgusting, and egregious business practices—but I’m not surprised.11/20/23 update. To justify misplacing my mother’s missing check, the rude and inept receptionist made false claims about my mother. Still, no check. How do you lose an entire check? How are you THAT obtuse? Sad.
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October 2023 by Scott Brady
They are lacking skills
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October 2023 by Gina Ferero
Normally I do everything I can to talk to someone over the phone VS going online to take care of payments or account issues. NOT WITH THIS COMPANY. My God no matter what the issue is they keep me on the phone for an extra 15 minutes holding me hostage over the issue I have to bullcrap and talk me into deals. Can't wait til a new provider comes to down when they do spectrum is definitely going.
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August 2023 by Frank Zimmerman
customer service is great
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August 2023 by Sophia Bennett
Very friendly and helpful, efficient
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August 2023 by Jim Payne
The staff is always helpful.
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August 2023 by Darryl Griffith
Great service
