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February 2024 by Dee C.
Car wash is always down lately ...all vacuums have low air pressure barely cleans your car... paying for a membership I can't use ready to cancel and find elsewhere
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December 2023 by Lynecia Taborn
Sometimes my car doesn't get as clean as I would have hoped the 1st time around. Thank goodness I pay for the membership, so I can go through as much as I need to.
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December 2023 by natalie martin
The customer service was great ! Thank you zips car wash
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December 2023 by Sydney Earl
I still haven’t found a car wash I like in Raleigh, so I whenever I’m in Durham is when I get my car washed! Good prices. To use after. Employees are friendly
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November 2023 by Kerri Tuttle
We have the subscription package and have for more than a year. With the new ownership, it seems they are trying to work out some of the kinks with the changeover. We get our car washed at least once a week, sometimes more. Because of that, and considering what it costs to get a car wash anywhere else these days, it seems like a pretty good value. The employees are always nice. I’ve never been there when I couldn’t find a vacuum to use or fresh towels available.
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November 2023 by Dakota Sharp
SCAM. AVOID.Signed up for the premium plan in July 2023. The facility is fine, employees are fine, but didn’t really utilize it so we tried to cancel. There is NO ONLINE CANCELLATION. Instead, it gives a phone number. Call the phone number for cancellation, it says you most cancel IN PERSON. So we go in person. This is August 2023. Speak with an employee who says all is good, account is cancelled. September 2023, we are charged another $45. Go BACK in person the same day we are charged. Speak to another employee, who tells us there is no account with our information (phone number or credit card). “Must be an error”. The manager comes out to assure us it couldn’t happen again. Maybe just “processing”. You’ll NEVER GUESS what happened in October!!! We’re disputing all charges with our credit card company. This place is 1000% a scam. You will not be able to cancel your payment.
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November 2023 by Nunya Business
Poor customer service, purchased a wash package and wasn't told that part of the wash brushes wasn't working. After completing the wash I spoke to the onsite worker and he knew it was broken for weeks... Also didn't place shine on my tires. Avoid this place and save your money. If you call the phone number you are talking to a call center ( English as a second language)...beware
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October 2023 by Fanuel Demiss
When they first opened up, the place was excellent! Now it’s owned by different person. Seems like they don’t care about the business vacuum cleaners don’t work there’s no towel to dry your car after a wash towels they dirty. I highly recommend people not to go there.
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September 2023 by Anonymous Z.
This used to be my go-to place for a drive through car wash before it changed ownership. Since then there have been problems. I was stuck in line for a long time once having to get cars behind me to back out or move over so I could back out and leave. Last time the one service window open said out of service but when I honked my horn it started working. When I drove around I had to wait for someone to come out to wave me in. They did not wipe the front window like they used to. Before the new ownership there were two entry lanes available but now one is for members only. At the end the machine had a hard time moving my car over the last hump to the exit failing 3 times before the green exit light went on anyway but there was an awkward struggle for my car to driver over a bump. My confidence in the machinery is down. Used to give it no thought. Quality of labor is down too. Ashamed as it's hard to find a decent drive though car wash.
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September 2023 by mike m.
Took 5 months of continued phone calls and emails to cancel my membership plan after only using their service once. They would not offer a refund even though I was charged $120 for one $10 car wash. Would not recommend this company!
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September 2023 by Lauren Lidsky
The staff is incredibly nice but the car wash leaves a lot to be desired. On multiple occasions the vacuums don't work well and they don't have enough towels available. Recently they raised the prices and there is absolutely no difference in service. For an automated car wash where you have to vacuum yourself the price is outrageous.Service: Auto detailing
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August 2023 by Rajib Mitra
The quality went downhill after Zips took over. I used to love this place but now ever time si get a car wash I come out disappointed. There’s barely any soap speared on the car, the tire shine did not shine anything whatsoever on my tires. Even the towels are worse. I used to love this place when it used to be Lightning McClean but I won’t be returning to this Zips place anymore, sadly.
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August 2023 by Mimi M.
Paid extra for tire shine. Only 1 out 4 tires were shined. Complained to the staff and was told the tire shine machine has been malfunctioning. They then offered me a cloth and a bottle of tire shine. I asked for a refund and was told I have to call customer service. Yeah, not messing with this wash anymore.
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August 2023 by Mark Johnson
The whole machine needs to be recalibrated. No brushes touched my hood or my windshield at all leaving them still dirty. Also, at the end the car wash when your vehicle is being pushed out, if I had not hit the brakes the rollers would have shoved my truck straight into a sign post.
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July 2023 by David T.
I'm not sure what's going on at this place, but 90% of the vacuums are broken and it seems like the car wash is constantly not working. It used to be a great place before the zips people took it over
