-
January 2022 by Kristen N.
This Harris Teeter was very similar to other ones. The produce section was much more fresh than the other ones I have been too. The shelves were a little bare but I did come late afternoon on a Sunday so that was expected. The parking lot can be a challenge during busy times. It was very hard to pull out of the parking lot and there were other cars coming from every direction.
-
October 2021 by Steve K.
I recently relocated to Durham from Charlotte, where I was a regular HT customer for the past 11 years. A couple of weeks ago I was in this store and purchased three packages of tempeh (fermented bean curd) about $3/each. When I went to cook the tempeh a few days ago I found the contents blackened and rotting well beyond useable. (Sometimes it's possible to trim the blackened edges but this lot was too far gone.) I returned to the store today without a receipt...(I'm living in an Extended Stay while I look for a place to buy and getingt my ex-wife with severe dementia set up in the assisted living facility she's moved into. Life is challenging and chaotic... and who can keep track of receipts?) The CS clerk refused to issue a refund because I had no receipt. Read the policy I was told. In the Ballantyne stores I frequented in Charlotte on occasion I faced the same issue and never had a problem. Forget how much money I've spent in HT just this year and for maybe $8-$9 they're gonna piss me off and lose a customer? I asked to speak to the manager. He asked me if I used my Vic card when I made the purchase and I assured him I did. He then asked the clerk to search for my purchase. The clerk asked me for the date of purchase. Who remembers that? He obviously wanted to stick by the rules and issue no receipt. I understand the need for receipts. But I also understand good - and sensible - customer service. Does it make sense to lose a good customer over maybe $10?. So what did I do? I WENT TO WEGMANS! LOL PS. While I was requesting the refund there was a Black man to my left doing something with another CS clerk. He felt it necessary to comment to the (Black) clerk who was serving me that this was "privilege." I got it. I know what white privilege is. He may have been right. As the dialogue continued he indicated that "a Black man would never be able to return something without a receipt." And we got into it - almost to fisticuffs. That may be true and patently unfair. I believe the same rights and privileges ought to be furnished to ANY HT customer. It's just plain bad business to lose a customer who's spent hundreds of dollars for $10. The manager is an idiot. And this store must see too many deadbeats for customers to warrant a more liberal refund policy. BUT WEGMANS! WHAT A PLACE!
-
May 2020 by Kong L.
For some reason, I really like the layout of this store. It gives me the counter clock shopping experience that I'm used to - veggies, carbs, meat, dairy, and back around. It's a really clean store with a lot of parking. Also, located by a bunch of other stores too. I usually grab my Asian groceries at Li Ming, I didn't realize that this was just up the road. Sounds like I've found my new shopping route!
-
April 2020 by Virginia B.
I went to this HT at 6:15 am on Monday to avoid crowds and hope to get the "cleanest" experience I could. It was certainly better stocked than when I went two weeks ago which was great. Still no toilet paper. However, it seems that staff were pretty cavalier about the safety measures. No one was wearing a mask. Staff was also not following the 6' separation from each other. They were, in fact, congregating in small groups (to be fair, it was very small groups at 6:15). I need to feel at least somewhat safe when I go out so I'll be trying elsewhere for future shopping trips.
-
April 2020 by Glenn G.
This is one of three Harris Teeter locations within a few miles of me, and my overall comment applies to all of them. Their quality and selection are usually good but their prices are on the higher end. This place can get quite busy on the weekends and the parking lot can be a hassle. Nowadays, I'll come here if I can't find an item anywhere else or if I have a coupon. I'll still hit Aldi and Sprouts first, though.
-
March 2020 by chaz t.
Harris Teeter is doing a good job keeping stuff stocked and on the shelves in the midst of the Coronavirus.
-
September 2019 by Jesse B.
Don't expect this store to be properly stocked on a Sunday afternoon. Today they were out of Roma tomatoes, limes, regular size Nathan's hot dogs, potato roll hot dog buns, and red onions. Ok to be fair, there was one lime left, but it was an organic lime that cost $0.75 and looked more yellow than green. I hope this place can get it together and fix their consistent inventory issues. Very frustrating and not what I expect from a Harris Teeter. Update (September, 2019): I joined Costco and haven't looked back!
-
July 2019 by Jessica H.
The customer service at this Harris Teeter is better than any other grocery store in the area. Not just at the customer service counter- where they are friendly and kind even when I ask the dumbest questions ever. But also at every single register, where they greet you by name and chat while bagging your groceries impeccably. The store itself is clean and nice, with a full meat counter and sushi counter, among other offerings. I don't always shop here because it can be crowded (because it's so good) but whenever I do I'm not sorry.
-
May 2019 by J.m. R.
I live nearby which is the only reason I come to this harris teeter. Other wise I would not. The employees are all stressed and mean compared to the other stores in the area. I got yelled at by the self check out person because I waved at her to confirm my order (bought beer sorry) and she was very angry that I had the audacity to wave since I had been waiting for several minutes while she stared off into the distance. I can't wait to move away from here.
-
February 2019 by Chris K.
This location was undergoing a facelift for months which made it difficult to get in and out of, including the parking lot. Finally it's done and honestly I don't notice too big of a difference. Now they're working on installing their own gas station in the space where Fuddruckers used to be. Overall it's just your typical Harris Teeter. Nothing outstanding. It's not near me so I only visit if I'm in the area and need something, but I do so reluctantly because honestly the parking is a mess. The lot has never been big enough for all the businesses in the strip, including a drug store, making it a hectic experience even before you've even gotten thru the door.
-
November 2018 by Jody P.
I don't know why I keep giving this store a second chance with the online ordering. My checkout time was 6 pm, arrived at 6:08 and after 30 minutes of waiting was finally brought my groceries at 6:38. They never have items I want in stock on weekends and are usually wrong with my order 50% of the time. I'm done, going to try another online ordering
-
October 2018 by Pat D.
Will never go back. After years of spending a LOT at this place I can say that almost every other time they leave something out of the bags. They can see it to charge me but not to give it to me! Apparently no training. I don't need to be told to have a nice day- just correctly pack the groceries. The one thing they are there to do.
-
October 2018 by Ryan R.
Not a fan of this place at all. There are several very basic items that I can always buy at other supermarkets that this place just doesn't carry, for no known reason. So I often leave here with only about half of what I need, and then I have to go someplace else. For example, the standard Mt Olive jalapenos... they only carry the super size version. Why?!!!! Same with my tp brand... they only carry the giant rolls that don't fit on my holders. Just plain stupid. Everyone else carries the regular rolls. I could go on and on about all the very common items that they don't carry. The parking lot/shopping center layout was designed a very long time ago, and it can be EXTREMELY inconvenient to get out of here (getting in is much easier). Lastly, they usually seem to be short-staffed, and there never seem to be enough cash register lanes open, so it typically takes a lot longer to pay than at other places. I also hate how there is no treadmill thing to put your items on, so if you aren't using a cart, you have to set everything on the floor while you wait. I really dislike this place, but it's the closest supermarket to my apartment. Oh yeah, and their hand baskets are always filthy.
-
June 2018 by Lauren M.
So, I am bias when it comes to grocery stores because I am a lover of Wegmans. And since I've moved to the area I have become a Trader Joe's fan all of the way but this Harris is my go to after Trader Joe's has closed or during their busy hours. First, it's open 24 hours a day which is great for a graduate student. Second, the people are alway so friendly. I've only experienced one unfriendly staff member in the year I've been frequenting this store. It's a little pricey for a grocery store so I always bring coupons, but the quality of the food is good. The parking lot can sometimes be crowded and I always make sure to be cautious near the exit because not everyone has a stop sign.
-
April 2018 by Roger K.
We are all entitled to our own opinions right? Well here's mine: Location: 5 Parking: 5 Decor/Ambiance: 5 Customer Service: 4 Great location, always stock shelves, great selection at the hot bar. They even have a sushi bar. They offer many fine custom cakes. They also have a unique wine section if you are a wine connoisseur. I've noticed that the staff is not the most friendly. Often times whenever you utilize the self help machines no one will even speak to you, and when they come up to help you they don't speak then either other than that it's a decent experience. They always seem to have everything that I need when I go..
