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September 2022 by Turia Owens
Went to get a money order and was told by the manager about 1: 30pm September 13 that the machine was down not because the equipment was malfunctioning but because they were short staffed when there was no one in line closest to customer service and wasn't that many people in the store overall
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September 2022 by Betty Boop
Went to get a money order and was told by the manager about 1: 30pm September 13 that the machine was down not because the equipment was malfunctioning but because they were short staffed when there was no one in line closest to customer service and wasn't that many people in the store overall
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December 2021 by Karen F.
Very rude employees at the Woodcroft Food Lion in Durham. Don't bother trying to get deli service. I've been ignored, been told to come back later-they're busy, told they didn't have a product I knew they had. The cashiers are often rude. I bring my bags and it's fine if they don't want to help me pack my bags, and just want to stand there. But it's very rude to start checking out the next customer while I'm trying to pack my bags. Recently, the next customers items started mixing with mine because I was still packing. I had been coming here out of convenience to the location. But after today's service. Enough is enough. It's gotten much worse over last few months and it's not just one rude cashier or deli clerk. It's many! I never see supervisors monitoring their cashiers like I do at other Food Lions. Management needs to step up and teach their employees customer service skills! I've been a cashier and deli clerk and never treated people like this.
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October 2021 by Sally O.
I have been going to this location for over a decade. Recently I received incredibly rude service by a checkout associate who delivered several verbal micro-aggressions during my transaction. I later complained to the manager, Brandon, who appeared helpful and offered a gift card, but I never received it and he did not return my calls. I also spoke with Martin, the District Manager, and he also did not return my calls or get me this promised gift card. I called corporate and got nowhere, ad again was falsely promised callbacks that were never made. Clearly they do not respect and value their customers and this rude and unprofessional experience leaves me with a bad impression of this Corporate chain which I will never recommend or patron again.
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April 2021 by Kong L.
It's rare to find a super clean and well-organized Food Lion! It's definitely a hit or a miss in this area. This particular location is spacious and most importantly -- awesome customer service! Most of the checkout lanes were opened as well. The only negative is the parking lot, please drive carefully because the parking lot is kinda crazy. There are stop signs, cross walks, and people that drive like maniacs. Safe travels! Thank you, Food Lion!
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August 2020 by Randy G.
Affordable prices all round and often has toilet paper and cleaning supplies unlike Harris Teeter. The place is old looking, but clean.
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April 2020 by A W.
I would give this a minus 5, if I could. I was there at 10:30 this morning. At the check out line, there were two cashiers at the adjoining check out line talking (no customers where in their queue). In order to avoid being within 1 ft. of them for any length of time, I asked my cashier if she could swipe my card. She said "no"; I asked if the other cashiers could move. They said "no". My cashier called over someone that appeared to be in authority and told her that I wanted the other cashiers to move. Her response was "no, we have a business to run here". Apparently management and cashiers do not understand that we are in a health emergency where 6' social distancing applies to everyone, when plausible, including essential businesses. Apparently the manager does not understand that their business is supported by their customers that need to be healthy in order to visit their store.
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February 2020 by Glenn G.
This is one of three Food Lion locations within relative driving distance from my home, and in my opinion it's the cleanest and most well-run. Prices are much cheaper than Harris Teeter although selection of high-end items is less. There's plenty of parking in the Woodcroft Shopping Center and the aisles are relatively clear when I've visited (other Food Lions I visited had crowded aisles with palets of merchandise waiting to be stocked). This is not my regular grocer store but is good for a quick visit for a few items.
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December 2018 by Lauren M.
Since the Kroger closings we have been trying to find our new grocery store. Food Lion seems to be the best priced in comparison to what we are used to. I can usually find everything on my list here, so I can avoid going to multiple stores (which is a must for me). We recently went in on a Monday evening and it was packed! There were very long checkout lines, but the staff did their best to get everyone through quickly. Not sure if this is a typical Monday evening, but it was way more crowded than when we have shopped on the weekend! Staff have all been very pleasant during our visits. I use the Food Lion app and have a MVP card attached to it so I can load coupons to my card.
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October 2018 by Angel T.
So if you see my Yelp check-ins you understand I am the Duchess of Food Lion in Chapel Hill. However.......... I did not like this Food Lion. I understand each store will be set up differently, but the lay-out is rather awkward to me. It's very congested in the front even without heavy customer traffic. The parking lot also had way too much going on. The store itself appeared to have the same items, but I was in and out. I probably won't be back here as a personal preference. Customer service was okay, the store was clean, just not as functional as the other.
