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May 2024 by Kevin S.
The only thing negative about this store is the location which is Durham. The store itself is fine and is a great place to save money on every day things you need including groceries.
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May 2024 by Denise M.
Walmart may have revitalized the store, but again they seem to be making it at the customer's expense. While they were under watch, the prices all came up correct, now that they seem to be no longer under watch, the prices are not what you see on the signs, I bought a bag of boneless chicken breast 4lbs. sign said $9.74, got to the register, it rang up higher at $11.16. They are back to asking the customers to take a picture to prove the price, so they do not have to do a price check. Is that what the customer is supposed to do? A customers experience in this store is not what it should be, I always seem to regret going in this store. Why are WE always paying for their inadequacies? Are they not a well sufficient business? Why do your customers like this? Walmart used to be fun to shop, now its dread. I have to find elsewhere to shop.
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December 2023 by Andree W.
Would give this place a 0 if possible. I arrive at 7:15AM to make a simple return for pants that I bought online. I get to the customer service center and wait there for 5 minutes until someone tells me that they open at 8. Mind you there was this girl who kept staring at me and not saying a word. I wait in my car until 8 and walk in again. I give the guy at the counter my receipt and he says that they don't accept returns for my particular order at this location. What kind of BS is that? Thank you for wasting my time. NEVER AGAIN
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September 2023 by Tammy R.
My daughters wallet was stolen at a restaurant across the street, within 5 minutes they were at this Walmart thru the checkout line obtaining Visa gift cards by using her credit card(not debit or cash) in which I have been told this isn't store policy and bought 5 GC's for $999.88 each tried other cards they were declined all within 2 minutes of each other.. therefore someone working for Walmart at the self checkout line I think is in on this so called robbery and Corporate says email the store.. heard nothing back I have tried every Number and no one will answer!!! Poor customer service so watch out at this store and self checkout!
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September 2023 by B N.
Probably one of the most disgusting, mismanaged and disorganized Walmart stores. It is chronically a mess with narrow lanes, aisles poorly stocked and cluttered. Pickup is confusing with no signage. Seems to be badly managed. I would stay away from this store.
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August 2023 by Greg F.
Avoid this Walmart if at all possible until November. They are remodeling, the aisles are generally filled with merchandise, and even the store employees don't know where things are. The store is an absolute mess right now and it only seems to be getting worse! Go to your local market or, if necessary, go to the Walmart in either Hillsborough or Morrisville.
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January 2023 by Frank V.
This review is about Walmart+ delivery service. I pay $12.95 mo. to be a member which includes free delivery of groceries. My advice, based on my experience is, don't do it! They use a 3rd party delivery service which is wholly unreliable. Their extra cost Express service is worthless. The store management cannot help at all. If there was a 0 star rating, that would be it. The customer service is likely outside of the U.S. Although they're friendly, they are limited as to what they can do because they have no access to the local store. I have waited 48 hours for delivery that was incomplete at best. I do not recommend Walmart's delivery service.
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December 2022 by Paul M.
Each WalMart is the same as the last. I don't know if it's more crowded with merchandise or people with sad desperation in their eyes. A saving grace of most Super WalMarts used to be they never closed (though it could be a challenge to shop in the middle of the night with half the lights off and the aisles full of not-yet-restocked pallets). I think this one has very short hours now, so I wonder what the appeal is. Well, I guess they have a lot of stuff.
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December 2022 by Anna P.
This review is for curbside pickup only. I actually avoid coming to Walmart because I just don't like it. I might come to Walmart like once a year, if even that often lol. But Walmart does carry certain items that I can't find anywhere else. I checked in on the app to let them know I was on the way. I arrived at 2:10pm and entered my parking info on the app. By the way, the pickup spots are all the way to the left of the store beside the garden area. They had my order out in 2 minutes so I was very impressed with their speed, especially with it being the day before Christmas Eve. I may have to start doing more pickup orders now!
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November 2022 by Danielle S.
The auto center is one of the best. Benny is always 100% helpful and kind. I always get my oil changes done at Walmart. Front counter service is excellent. Brian Is also an excellent beyond above service kind manager. The mechanics are knowledgeable and kind. Every single employee has a smile on their face at this store and is willing to help anyone out whenever they can. They make me feel welcome upon entering. Their guests are a priority. I recommend.
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August 2022 by Robert C.
Go into the store to return something at 11:00 on Saturday and no one is at customer service. Ask and they say no there so we can't return the item. I ask for a manager he says there isn't anyone in coming until 2 so we can't return something. WTF. Dumbest thing I ever heard. There are probably 40 people working there and your telling me none of them knows how to do returns.
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August 2022 by Sierra P.
This place has truly lived up to your shitty reputation. Still can count how many times I've been inside a Walmart, and thanks to this location, I will never return!!
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June 2022 by Anjelica N.
Worst customer service. Asked 5 different employees for help in a locked cosmetic case (which I never never seen these items locked in any other Walmart or other retailer). No employee knew who had the key, they only called over the intercom 1 of the 5 we asked. Waited 45 minutes, and still was not helped by anyone. No one even came over to the cosmetic case to problem solve. I was told only 1 employee in the whole building had a key, and no one knew who it was. Ended up leaving
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April 2022 by M G.
APRIL 9 2022: Re: Walmart in New Hope Commons, just off 15-501 in Durham: I came here tonight, April 9, a Saturday shortly after 10 pm. It was chilly outside and starting to rain. There were no carts inside the entrance, where they are supposed to be kept for customers to grab. I walked around inside looking for a spare cart. There were none. The only Associate I could find to ask was mopping near that entrance door. I asked him if any had been returned and he said he doubted it, and refused to even LOOK!!! I asked another Associate if he could get me a cart. Once he confirmed there were none in the entrance area (where they are normally kept), he said sorry, and left me to fend for myself. I had to go outside in the rain and walk to a cart deposit area in the parking lot, to get one. One customer who had his arms loaded for lack of a cart told me that he saw an Associate who was bringing them from the parking lot very slowly, ONE AT A TIME. How sorry is that. Customers were complaining everywhere. One lady said she was from out of town and couldn't find an Associate to open a locked enclosure for her to get an item to purchase. I helped her look, but the few Associates around were busy stocking in the back and I couldn't even catch their eye. The lady finally found a manager at the self checkout, but he said he couldn't leave his post until he was relieved about 15-20 min later, to open the case for her. HOW UNDERSTAFFED CAN YOU GET???? Meanwhile, all the registers were closed and only the self-checkout line near the produce was open. The line went all the way down the produce aisle!!!!!!!! Customers were furious. There was only one Associate at the self-checkout and she did not know where the manager was, but said her name was Renee. A man went looking for her but she was no where to be found. I asked someone who appeared to be a manager if/when another register would be open, and she said sorry, only self-checkout is open. A man from out-of-town said this is the worst-managed Walmart he has ever been in. The manager clearly didn't give a FLIP about the customer experience. Another man, who was without a cart for the same reason I was, was balancing a HUGE load of groceries in his hands. When he saw how long the self-checkout line was, he just dropped his groceries right there on the floor and tried to find a manager to complain to, but there wasn't one so he walked out. Another girl couldn't handle carrying everything in her arms and no one would help her either, so like me, she too had to walk out in the rain and grab a cart from the parking lot. Speaking of which, the parking lot was a MESS; Piled up carts were EVERYWHERE. Not a single Associate had bothered to bring any in. Not to mention that many of the shelves, etc. were a mess. One Associate appeared to be playing on his phone so I never asked him to help me. It was as if no one cared. The Associates didn't care because they knew the manager didn't care. This Walmart should be shut down, or whoever was in charge tonight should be replaced. SHAME SHAME SHAME.
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February 2022 by Jon V.
Probably one of the worst Walmarts I've been in. Very disorganized. Merchandise all over the floor. Not sure who is running this place. It was a disaster. Sam Walton would be disappointed at this store.
