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March 2024 by W Miles
I work for a dental provider and I had to call this pharmacy to place a prescription for my patient and they had me on hold for over 30 mins and the pharmacist kept picking up the phone and placing me call back on hold. I am pissed off and that is NOT how you do business. At least answer and acknowledge my call before placing me on hold. You all need to do better. Acknowledgement goes a long way with people.
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January 2024 by J G
I've been glad for a store that's open late! (24hrs) They do carry some useful stuff, and are open when other stores are closed. However, sometimes the smell in here can be rough; I hope it clears out soon.
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November 2023 by Joe W.
I'd give a negative 1 if yelp would let me. Stopped in at 1148 because they advertised 24 h. Sign on the door said they were closed temporarily, but employees were walking around inside goofin off.
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September 2023 by Emilio Rosas
Please don’t coming at this pharmacy people don’t like to work and really treat you bad you waiting for 2 hours for prescription and manager it’s not available if you’re have complying Walgreens need to do something or close”””
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February 2023 by Cooper Stratton
The pharmacist is always accommodating and takes the time to answer any questions I may have. Everyone makes you feel like you are the only person they're helping.
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November 2022 by Lia Barrett
Worst customer service. Came for a vaccine for my daughter, waited an hour, insurance entered incorrectly and had to pay over half out of pocket. Administrator of vaccine particularly rude. Go elsewhere if you value your time.
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November 2022 by Elizabeth T.
The only thing that keeps me coming is the 24 hours. But expect long lines for drivethrough and inside for phamarcy . At any time of the day not to mention Pharmacy staff who are so overwhelmed and can't keep up. Phone calls half the time are unanswered and waiting 41 minutes for them to just send you to surveys. Not to mention just trying to call for update on medicine. I swear the only reason I stay with Walgreens is cause of convience sake but thats quickly changing. Drive through may be closed random times which is inconvient and not fair cause the app says everything is open. Its beyond frustrating and disappointing for what I had in other Walgreens. I changed several Walgreens in Durham and now considering changing to a different pharmacy such as CVS or something else. Be prepared for lots of frustrations!
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October 2022 by Lindsey W.
Every time I have to come to the pharmacy here (since they're open on weekends / after hours) I am reminded of why I switched to Southpoint pharmacy. I have just watched 4 people on a row have problems with obtaining their Rx. I had one called in almost 2 hours ago, came to pick up a bit over an hour later. One person said it would be about 15 minutes when I came to the counter and asked, come back 30 minutes later and my name isn't even in the computer. I've come here three times since switching pharmacies 2 years ago. Three times I've had some sort of issue, the simplest probably being a 3 hour wait for an antibiotic for a toddler simply because they were super busy (to be fair 2 nearby Rite Aides had recently closed and transferred any remaining Rx to this store if customers didn't update settings). Kudos to the staff for having excellent emotion regulation themselves at the end of the day after dealing with upset customers all day- credit where credits is due. Don't know what are the probably multiple breaking points in their system, but must be many. DO NOT RECOMMEND. I will drive to Chapel Hill to the closest CVS to my house next time I need a pharmacy outside of normal hours. It will likely be a lot faster despite longer drive. Ok as I've typed this, make that 6/7 customers in the line closest to me having some sort of hiccup, mostly minor but still. Nice chat with an elderly woman who was nearly in tears and is now waiting to talk with the pharmacist. If you need a pharmacist in normal business hours, highly recommend Southpoint pharmacy right down the street for so many reasons. Several times they've spontaneously offered to go out of their way to do pretty significant things to help me out, but most pertinent to this review I've never had to wait more than 30 mins after a Rx was sent in from the doc office - usually ready about or before I even get there.
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September 2022 by Wendy C.
This pharmacy is the worst! They have no help. The line is always long no matter what time of day you come. end it seems like them a lot is that long they would pick up the pace but, nope.
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September 2022 by Shelly L.
This is the worst one I have been too. They can't forgive out how to fill a script. One minute it is filled, you go there and it's not it will be 15-20 minutes , you drive away and 2 minutes later you get a notification it's ready. Then go back and they can't find it. Will never go to this Walgreens again!!! They never answer the phone either. Waited on hold twice for an hour each time then just when you get through they hang up on you.
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July 2022 by Emily W.
Worst pharmacy I have ever experienced. Do NOT get your prescriptions from this location.
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May 2022 by Cathleen Randall
Went to pick up a prescription for a friend at 8:25pm on a Tuesday night. Went inside. The line was four (five possibly) people in front of me. It grew to 18 people waiting! I left at 8:55pm. The line had not moved. At all. No additional pharmacy techs, despite being present, opened another register to provide service. People in line were not wearing masks. No manager was visibly present the store.
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April 2022 by Jacqueline Favored Graham
Got my 2nd booster, No pain at all..quick and easy!
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January 2022 by Tom Truesdale
It says they are open but doors are locked and drive through is closed.
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October 2021 by Susan D.
I tried to get a flu shot at another nearby Walgreen's, but they stopped giving shots a half hour before the pharmacy closed, and I missed by about two minutes. So I tried this Walgreen's, because the pharmacy closed two hours later. I showed up almost an hour before the pharmacy was supposed to close, and waited in line, only to be told that they stopped giving shots an HOUR before the pharmacy closed! They said they would give me one anyway, but it would be at least 20 or 30 minutes, and they might not get to me before they closed. I said maybe I should make an appointment, but they said, no, that wasn't necessary, just come back some other time. Yeah, right! I said forget it. What's with advertising pharmacy hours if they are not really open the whole time? How are we supposed to know what the real closing time is for getting shots if it is not advertised and is different for every store?
