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June 2024 by Doug Hayes
Jordan and Jamal were helpful. Cameron was very condescending, argumentative and threw one customer out while I was in the store after interrupting the sales rep who was helping her. I would not recommend this store because of Cameron. I am canceling my Verizon account and service for over 2 years because of him. Cameron should not be working in any customer service position.
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June 2024 by Lilly Wong
Do not come to this store. This store completely butchered my bill; it was $200 more than I was quoted. I brought two phones over from different carriers and they did not have working cell service for two days because the person who did the eSIM transfer messed up incredibly.
I also bought a new phone from them and they said we would’ve had to pay for some data transfer fee if we chose to. Extremely glad I didn’t, otherwise, I’m pretty sure I would’ve lost all my data.
Go to the New Hope Commons location, which is a corporate store. The people at the New Hope Commons location will make sure you walk away with working phones. They actually called the people at the N Pointe location dumb, lol.
I’ve spent the past few weeks trying to get the bill sorted. I might as well just port back to my original carriers. Absolutely ridiculous.
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March 2024 by Jordan Earp
Here again for round two. Thomas was such a great help. Currently doing everything in his power to help my friend out with her phone. Love it here.
Great experience at this location! Dan was so helpful and patient as my family of four all opened new plans with new iPhones. Thank you again.
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February 2024 by Joel Musser
I've been going here for 10+ years off and on for various iPhone and Verizon needs, and they've always been super helpful and kind.
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January 2024 by Jennifer M
Randy the manager was super helpful and very knowledgeable. Greeted within seconds of walking through the door.
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January 2024 by Sondra Panico
I have been a Verizon customer for many years and have not received such poor customer service.. We waited a very long time and were not provided assistance. The store manager was not assisting anyone and was unwilling to help. I would never return to this store.
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January 2024 by Erik Nilsson
Horrible customer service. I highly recommend purchasing phone from the Verizon Via phone or website. These stores are incredibly unprofessional and inconsistent.
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December 2023 by Christopher Kearney
The manager didn't feel like doing his job today, so l left and found what I was looking for elsewhere. He lied to me right off the bat by saying that what I was looking to do was impossible. I had already found the solution on my own, but I was looking for a shortcut to make the process easier.
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December 2023 by Katie Graves
Brooklyn was phenomenal! Even Evan was helpful. Plenty of employees are available to help everyone in the store.
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December 2023 by Wendy Vaughan
Mike fantastic at helping me and Evan was quick to get me check in. Both men outstanding personalities and customer service.
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November 2023 by Dianne Mcmillan
Greeted as soon as we walked in. Associate was kind, police and very helpful. All questions were answered no matter how many times I asked the same question.
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November 2023 by Ryan Kelley
Real life savers, Verizon support over the phone had botched an order completely and this store was able to get me working again right away.
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October 2023 by moe bettabluz
Too long of a wait to for any service at all
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October 2023 by Logan Stultz
Yeah this is the worst Verizon store in the area. I’ve never waited less than an hour to be helped and up to 3.5 hours in the past. Additionally, they added unwanted protection plans to my new phone without communicating that to me. An unpleasant surprise on the bill. They will respond to this review saying they are sorry I’ve had suboptimal service and will work to better customer service in the future but they won’t.
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October 2023 by Russell Thomas
Worst cell phone store I have ever been in. Customer service SUCKS! I even had an appointment. Service rep said I couldn't get any service without proving who I was with ONLY my Driver's License for ID. I had left my wallet home by mistake, but had other official Government Photo ID, but he didn't care! He walked away, left me standing there! I'll NEVER GO THERE AGAIN, AND WII SOON SEVER MY LONG TIME RELATIONSHIP WITH VERIZON! IM 81, and have had cell phone service since it first came out! Been with Verizon I. NC since they bought out All Tell, probably over 25 years!
