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December 2023 by Joseph Tolnay
The Postal Service is horrible. They can not give an answer as to where my package is and claim it was never dropped off.
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September 2023 by Fresh G
They steal packages a lot here I have had 4 people on my street who has had packages stolen from this specific usps. They need new Staff
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August 2023 by Walrus Lady
Extremely nice lady helped me deliver an international package today. I thoroughly enjoyed my customer service experience here.
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April 2023 by John G.
They never answer the phone! They tell you your package has been delivered but it has not been ! Totally glad I'll be leaving this area soon because it is just another Durham stereotype!
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January 2023 by Han Stw
Plenty of parking. Professional staff, although line can be long when they are understaffed
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January 2023 by Slightly Southern
The folks that work here are nice enough, but horribly/chronically under-staffed. No sense of urgency. The property always needs cleaning and is in need of maintenance.
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July 2022 by Natalia Espinosa
Always quick in and out at this location. Self-Service station is good, lots of drop off boxes, and the staff are friendly.
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June 2022 by Christian Watson
To this date 05/30/22 this office WILL take your personal items, say they delivered, then tape up your box as if it was in damaged condition, the mailmen won't come down your street if you don't have mail that day, (had a letter to mail for a week now making my car note late) and they don't care at all. Pretty sickening experiences with them, if you can go to ups or fed ex just for the customer experience.
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May 2022 by Ayo Sanusi
Paid over $100 for next day shipping on a valuable package and it didn’t get delivered
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May 2022 by Katarina Muller
First experience here was great. In and out in 5 mins even with a line. Customer service was very kind and quick. Thanks!
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February 2022 by Jonathan Yandel
Tried to pick up a package only to find that the lobby was closed, even though it was in normal business hours. No handwritten sign or anything to give an explanation why they decided not to open today. I could hear the employees in the back laughing and having a good time too. Tried calling but nobody picked up. Very frustrating!
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February 2022 by Kong L.
This is by far one of my favorite USPS. First off, the parking lot is huge! There's enough space for everyone. I would suggest avoiding the lunch hours because it gets quite busy. Other than that, if you're just dropping a package off, it's quite a breeze. Happy shipping!
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December 2021 by DukeFan1971
I have had delivery problems 3 times recently. The first one, the carrier was not our regular carrier, and I knew my package was being delivered, so I stood outside. I watched the driver come in my mobile home park, going twice the legal limit, passed right by me, went around the corner all the way to the back of the park. I figured he was delivering someone else's package, and would drop mine on the way out. But then, he came speeding out, and despite me flagging him down, he sped right past me. Next thing I know, I get an alert: "We attempted to deliver your package but were unable to access the delivery location", which was a lie...because he was never at my house!My last package was supposed to bw delivered on December 2nd, according to tracking when it was shipped out, but it was sitting in Greensboro for 5 straight days, and didn't get delivered til almost a full WEEK after it was supposed to be.And now, I have a THIRD package, which was supposed to be delivered Sat. 12/11. It wasn't delivered, again. On Sunday, it showed that it was going to be delivered on Monday, but Monday came and went, and it showed that it was sitting in this office the whole day. Now today, I get up, and check the tracking, only to find out that the package is being held at this office for pickup, "per customer's request".I NEVER REQUESTED ANY SUCH THING! I ALWAYS want it delivered, BECAUSE I AM DISABLED! So again, this office lied because for some reason, it was too inconvenient for them to deliver a simple box. This is now 3 out of the last 4 packages I have gotten.This office has gotten incredibly slack at doing their job. Inside, they're fine...but the delivery people are the problem. If it's not the regular delivery person, any replacement driver never does the job right. And meanwhile, I am having to go through one thing after another, and call them (by the way, the fact that your only phone number has no customer service option is RIDICULOUS), and whenever they don't feel like delivering something, they lie and pretend they tried, when they're the ones who can't bother reading a simple address label, or saying that I requested a hold when I did no such thing, just because they don't want to do their jobs.I understand that the post office in general has a lot of issues, including staffing, but it really doesn't help when the staff you HAVE doesn't want to do their jobs, and puts the responsibility for doing THEIR jobs on the customers. This is the 2nd time I have complained, and nothing is getting fixed.
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December 2021 by Kathy Topp
I have a great mailman who delivers my mail..he goes out of his way with my packages and brings them to the rental office if I'm not at home. The post office is what it is. They are understaffed but doing their best to get the people served in line. Count on a little extra time around Christmas when it's busier.Appreciate them all.
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November 2021 by Lucia Regina
It's unbeliavable how awful it is. They keep returning my packages and stating that they don't have the address! I didn't receive important stuff like my bank card because they are unable to deliver correctly.
