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February 2024 by Andrew Wynkoop
I almost NEVER write negative reviews, but I had to for this one. The employees are EXTREMELY unkind and appear disinterested and disengaged. The post office can be confusing to navigate and they act like you are stupid for not knowing everything before talking to them. Stay away from this one.
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October 2023 by Kelsey Rowland
I've used this post office dozens of times with no issues. It can get fairly crowded, but I have had largely positive interactions with staff. There is one gentleman in particular who works there who is super kind and helpful (sadly, I did not catch his name). He explains everything thoroughly and doesn't seem rushed or annoyed. In addition to helping me several times, I watched him patiently help an elderly woman with her mail issue and was struck by his kindness. I imagine postal work is a pretty thankless job, so I was compelled to share my positive experiences at this post office.
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October 2023 by Bryant C.
⚠️ Watch the vid — Not acceptable & potentially dangerous & lawsuit heavy… You ever put your whole arm in the bucket, just to force a package trough? I have & almost LOST MY ARM this way?….. Not to mention the $million dollar homes & golf courses within walking distance from this P.O. …. From an out-of-towner who loves Durham, i’ll just leave with this: Durham! Do Better.
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October 2023 by Precious “Heyshuggafoot” N
I AM UPSET!!!! I’m behind on bills, my kids not receiving school clothes, & more because I’m not receiving ANY OF OUR MAIL FOR ALMOST A MONTH!!!! I have filled out 3-4 different cards for change of address (permanent) & online!!! They call me only when I call to file a complaint from a service request. EACH TIME they say it takes 2weeks for it to update….I wait, go back & apparently my name or my kids names aren’t in the system! I’ve done this process toooooooo many times!!! Informed delivery shows I’m supposed to be receiving mail BUT NOTHING SHOWS UP!!! I even took their advice again and speak to the mail carrier! DIDNT WORK! He’s still putting random ppl mail in my inbox! IVE DONE EVERYTHING to get this fixed, I even left work early just to get hit with AGAIN….We have nothing of yours or your kids! (?So our mail just disappeared for a month? We don’t exist) ?THANK GOD FOR RECEIPTS, CAMERAS, & Video recordings BECAUSE IM ASKING FOR your records this time! I have mines…..This for the locations in 27707 & 27705! Ps…..I got mail that proves I was receiving mail at one point…SO YALL can’t say my name wasn’t on file….cause how did I receive it before?UPDATE??? IM APPARENTLY NOT IN THE SYSTEM ONCE AGAIN EVEN THOUGH I HAVE VERIFICATION PROOF!!!!!! STILL NO MAIL OR PACKAGES WELL OVER A MONTH!!!!!
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August 2023 by Des G
I have had several poor experiences at this post office and today was the icing on the cake and it’s always specifically with one woman. She refused to give me her name probably because she knew I was going to report her, but there’s a clerk there (older black lady) and she is always disgustingly rude to people (especially people who speak another language or have a language barrier). It’s the same individual all these reviews are about & I am sick of it and I truly don’t know how she still has a job here as she has awful customer service. I frequent this post office often and I tend to let people get in front of me to avoid getting her but today I couldn’t avoid her. She wouldn’t let me tape my package which wasn’t the issue, the issue is her tone and the way she says things. Anyone as miserable and rude as her should never work this type of job and I am in the process of contacting corporate.
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August 2023 by Zazriel Iglesia
Terrible customer service - very dismissive. I have a lot on my mind being pregnancy and this new label broker ID process is terrible. Please just let me print my own label so I don’t have interact with these miserable people.
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July 2023 by Kayla M
I admit I was shocked to see a post office with less than 3 stars. I was pleasantly pleased with customer service. I do recommend coming in by 4 pm to avoid long lines.
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June 2023 by Olivia H.
They were fast and Ron was very friendly! Just wish I could’ve used the package drop off in the lobby but it seems to be broken.
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May 2023 by Mary Michelle Aranda Morales
What a terrible experience. Wish I knew the name of the associate that treated me in a rude and dismissive manner. Lack patience & customer service skills. Not all but just her.
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May 2023 by Randolph Naguit
This is such a joke. Your mishandling of my package is beyond ridiculous. The damage to my item substantial.
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May 2023 by Cristina Orellana
I had such an amazing experience here. The staff is amazing specially Mr. Ron, he was extremely nice, and helpful. He took the time to help with my package. He definitely made my day with such a great customer service.
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May 2023 by Christina Robinson
They put my package in the wrong mailbox and refuse to come out and put it in my correct mailbox.I have someone else’s mail in my mailbox, so why wouldn’t they have mine?
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March 2023 by Christopher Winans
Waited until 5 minutes after their open time for them to open their doors only to find not one clerk ready. I continued to wait and had to leave. Employees here are always moving at a slugs pace and unpleasant.
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February 2023 by Alyson Visgauss
lol I can see that you mostly have 1 star. Shocker, this place is a conolete joke. I will never use this post office again and I will go put of my way to avoid using USPS perminently. No kidding I waited in line for over 20 min and when I got to the counter the guy refused to just put a piece of tape on a plastic bag being returened with a preprinted return mabel. You peice of garabage, oportunistic joke of a shipping service. Telling me I can buy a bunch of tape because they wont tape a package, SINCE WHEN??!?!?! Are you kidding?!?! You made me wait in line, leave for a peice of tape, every other post office would have taped the package and mailed it like they have my entire life. You couldve just taped it and let me know from now on you're no longer doing that.
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January 2023 by Sukanda
The lady that work there is rude . She always look mad . Seem like she doesn’t like people from other countries she will be so mean and rude towards me .. but nice to the rest of customers that was behind me .