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March 2024 by Business Man
Been awaiting on item since Jan 31 it is now March 6 . Their lazy customer service on Facebook keeps telling me they emailed the local PO and I heard nothing back other than 1 call where they said they would follow up in 3 days and never did. Never bothered to update, deliver item or reimburseOn top of that this is a tobacco product and it is a tobacco store right by the P.O I paid extra for shipping for a reason yet now they keep repeating to drive to pick up a item they don't even know if they have ...I could have just brought directly from tobacco store if that was the caseWhat kind of lazy shipping company keeps telling you to drive to the post office to pick up an item you paid extra to have SHIPPED and has not updated since Jan 31!!!
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March 2024 by Zaddy Johnson
Great customer service. Fast and convenient.
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February 2024 by LC
Constantly have packages marked as "delivered in/ at mailbox" but they won't show up for days if at all. So sketchy. Extremely disappointing.
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February 2024 by K M
How is this PO still open? They need to shut this place down. I had a case opened for fraudulent activity and needed their direct confirmation for proof of delivery. Not only was this PO unresponsive, they were extremely rude and unprofessional. I had to reach out to the Area Consumer Affairs Office to escalate and resolve my issue. Their actions not only delayed my case but also interfered with the inquiry and investigation. Complaint has been filed and issued to the Inspector General.
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January 2024 by Tristan
This place needs more funding and better hours. If you work a normal Monday-Fri, your only chance to get service here is on a Saturday, and if they're missing a form, better luck next week.
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January 2024 by Aisha S.
Missing packages and no accountability; always claiming to have delivered packages, check cameras - nothing. Horrible service.
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December 2023 by Katie Fleming
Good vibes in here. Wait line was longish, a little frustrating. But overall I couldn’t deny the good vibes from the tellers at the window.
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October 2023 by Rey Mullen
This is the worst of the post office locations. The people at the counter never want to help and always make excuses. And the mail carrier never delivers mail on time.
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October 2023 by Troy “Big Duke” Jones
This is the worst post office in Durham .N.C. the mail carrier, hasn't delivered mail to my daughter in 4 MONTHS. I have made a formal complaint with the U.S.POSTAL moving forward to the next step and call CONSUMER AFFAIRS AND START A INVESTIGATION. AND THE CONSUMER SERVICE IS THE WORST ...!!!! Not to mention that someone is stealing the mail, but I will find out real soon.
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October 2023 by Sierra Rice
This USPS had two packages of mine recently in Durham, NC and then shipped one to FL and one to OH. The packages were already in NC. I only live about 2 hrs from Durham (still in NC), so why ship these packages over 8 - 10 hrs away. You can’t report these tracking numbers in the online form either . . . Because it’s unavailable when they do this.
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October 2023 by Donny Chooch
Sandra sandy and currier blakey are amazing folks really helped me with a package I sent and was able to get everything to the final destination ? ❤️ ?
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May 2023 by Shaheda Richardson
The abysmal ratings at this location are due to the tone set by management. I complained about the poor customer service here with their consumer relations department and they confirmed that the manager, Ms Brown is as dreadful to speak to as a customer as she is to work with. It's unfortunate that there is no real oversight and there seems to be no incentive to improve.
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May 2023 by Shane Ranilla
My important mails are consistently lost from this post office. I feel that they are stealing those important mails for other people.
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May 2023 by Fauzan Bustillo
Lost package. Which seems to be a common thing at this post office location. This location may be the door to Narnia.
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March 2023 by Maureen Kurtz
Very slow line for package pickup. We ordered chicks from out of state and all arrived alive, so that's good. The shipping time was very fast.
