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February 2024 by Rachel Marie
I have never had a bad experience coming to this Durham location. The people I’ve worked with are chill, funny, kind and especially hard working! Even when it’s a line out the door it doesn’t take long because the people behind the counter are efficient and do an excellent job.I’m so grateful for a local UPS who has a wonderful staff that make a tedious chore quick, easy and pleasant.It’s a gift when people are kind and hard working and this UPS store team is!!You’re appreciated!!
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January 2024 by Samantha Mieszanek
The staff at this location are really nice, funny and helpful which is hard to come across these days! I hate mailing things but they make the experience 5x better with their positivity!
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December 2023 by Joseph Foster
Great store in a great location. The staff is always friendly!
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December 2023 by Sagar Thakore
Folks here are friendly, my questions are always answered, and the experience has always been pleasant. It gets my job done. I live nearby and been going to this location quite often for the last 3 years.
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December 2023 by T Farrington
Great customer service, awful parking lot:No matter how busy this store is I always get friendly help and they try to get me in and out as fast as possible. The worst part of probably has nothing to do with UPS, rather the owner of the property. The parking lot is an atrocity, moon crater potholes and blind spots galore.
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December 2023 by Hayley B
Gus was absolutely phenomenal at this location. He delivered some truly exceptional customer service. He was patient, friendly, polite, knowledgeable and efficient.
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December 2023 by David Strickland
Great customer service! Gus was very friendly and able to help me out quickly. Thank you!
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November 2023 by lisa bullock
This UPS Store has great customer service, and the employees are always professional, and friendly! They deserve a bonus!
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September 2023 by A.M. Land
I have attempted to drop off several Amazon returns on different occasions which indicates UPS will label and package. However, Carolyn refuses to honor this process and always insists I package. Please explain the process to her. When the gentlemen are handling, they do so without question. This location has gone down throughout the years most in part to Carolyn's impatience and unfriendliness.
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August 2023 by Simone PittmanNixon
Very professional and courteous! I was having a fainting spell and Cameron and Gus got me a chair and some water..That’s an example of WoW ? Customer service. Thank you for your kindness, and true concern.
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July 2023 by April H
Excellent location! Friendly employees and efficient. I love the convenience of the location and I've been going for years! Thanks for always providing great customer service!
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July 2023 by Debbie Allen
I will not be using this UPS store any longer.They are not very helpful. They are rude and not friendly at all even though I have frequented this store for 2 years.
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May 2023 by Deb Springer
I have used this shop for 5 years for both personal and business related shipments. It's a small shop, they are often busy at lunch and around holidays, lines can be out the door. They are always willing to suggest alternative mailing options to reduce delivery time or reduce cost.
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May 2023 by Matthew F.
Bad service, not very helpful and don't adhere to Amazon UPS store practices so just best to steer clear of this location
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May 2023 by Bhargav Adagarla
The timings on the store window say open till 3pm on a Sunday. That is false.
