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May 2024 by Katy Black
Super rude, they charge $30 per package to hold it. They said it was every day AFTER the day it gets delivered. We were there a couple hours after it was delivered and they charged us $30 and were super rude. No ups store has ever charged us like this and we’ve picked up packages a lot
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April 2024 by Mike2xs
1st and last time. COME TO STORE TO FIND OUT THAT THEY DONT KNOW WHERE MY PACKAGE IS. GIVE ME SOMEONE ELSE PACKAGE. ONCE I TURNED IT BACK IN TO TELL THEM ITS THE WRONG PACKAGE, THEY THEN PROCEED TO TELL ME THAT "I"HAVE TO CALL CORPORATE TO FIND PACKAGE ... TERRIBLE SERVICE
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April 2024 by Chanel Taylor
Thank you George for your patience and time you took to help me with my return to RL. You kindness was very much appreciated.
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April 2024 by Moh Ad
My flavor store
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April 2024 by Rachel Walker
Do not on time got people waiting for them to open
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February 2024 by Blythe Williams
They are very helpful and friendly. I never doubt that my items will be packaged securely and shipped properly.
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February 2024 by Shem Ishler
They were slammed as all get out and still took care of business like pro’s.
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February 2024 by Heath Roberts
Store wasn’t busy—one person at the counter and two in line, but all of their staff were doing stuff in the back instead of helping customers.They refused to honor a coupon from The UPS Store.Leaned my lesson—go to the Post Office or FedEx.
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January 2024 by Christopher Poole
I went in today to drop off three packages. My packages were already pre-labled, so all I needed was a receipt for proof of drop off. When I walked in, there was a customer being helped at the counter and one other customer waiting in line. I saw an employee directly across from us sitting down watching something on her phone. She sees a line forming, so she gets up and proceeds behind the counter. When she calls the next customer up she is still watching her phone laughing. The customer says, "How are you," and her response is, "Good..you," in a "I really don't want to be bothered attitude". I blame this on management. I'm sure this isn't the first time this employee has done this and I'm sure it won't be the last. Management, I would review video footage and bring this incident to your employees's attention. Let her know that without customers, she wouldn't have a job!
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January 2024 by Charles Toomey
Great service. Great people.
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December 2023 by Apollokid
Happy to say that I haven’t experienced any issues.
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December 2023 by Angela Robinson
The Asian lady working here is very rude and argumentative. She tried to argue with me that i needed a box to ship my return when I’m telling her that the seller doesn’t state that and I was actually informed of the opposite - that I could take my unboxed return to a UPS store. She would not listen to anything I had to say until her colleague pointed out what I was saying about the shipping sticker being directly on the item box. I was trying to tell her there was no other box I could give her. Really from the start of the interaction she was rude because as soon as I brought out my QR code she was like we can’t take returns with a QR code. Anyway I’ll never come to this location again. The two other young ladies are great though in case you do stop by!
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December 2023 by C.J. Kelley
Very nice customer service...and fast service. Open 7 days a week.
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October 2023 by Elizabeth Rodriguez
Great and quick customer service.
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October 2023 by Erica Ankum
I called the store and I spoke with Janet. She was very rude. She hung up the phone with me and then she also said I was lying when I told her I lost my voice. That’s why I’m speaking loudly I would not come back to the store, and I would like to make an a complaint.
