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March 2024 by Ayo Agbaje
Honestly best parcel delivery and collection staff I've ever encountered. From the ever helpful and cheerful Andre to the delivery drivers who work to get the job done to the best of their ability. Everyone goes above and beyond to be honest If I could pay money to give them an extra star I would. I had an issue with a package that needed a signature and they were honestly fantastic in helping me sort it out. They didn't have to but they did.
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February 2024 by Stephen Mutz
I just did three returns, and the associate’s name was Dean, he was kind, incredibly helpful, and hyper efficient! Please pass this along to him as an additional Thank you!
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February 2024 by Lia Hazen
Excellent UPS. Very orderly and staff is friendly. Andre goes above and beyond to help out and every transaction has been very smooth!
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February 2024 by stella liu
This place claims it opens at 8am, but when I get there at 8:30, it is closed. A staff saw me outside but ignored me and did not open the door for me. After waiting 10 minutes, she finally opened the door and told me clearly we are opening late. How arrogant!
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December 2023 by Kathryn Andolsek
Can't say enough positive about your manager, Andre. Truly above and beyond. I would hope I could model my students after him, or recruit my own team members to be just like him...frankly I aspire to have his positive customer service, above and beyond attitude. Very grateful to him for stepping in, effectively problem solving and helping me. In my experience this combination of attitude, skills, and empathy are rare! I told him I'd nominate him to be CEO of your company --and I'm serious. This type of "customer obsession" ideally starts at the top!
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December 2023 by Minyu Ko
If I could, I'd rather give a zero star...I sent out a package at the store and it went missing. I cooperated with the store and tried to file a claim but never heard back from the claim/UPS for months. Worst experience ever. Willing to give an updated review once this issue is resolved. Other than this, when I previously visited this store, the service had been decent.Update: Finally having the claim processed and approved by the UPS after around 6 weeks of waiting.
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September 2023 by Sarah Lewis
POOR CUSTOMER SERVICE - store on Erwin Rd. - I had an unsettling experience at UPS today. I took my package into the store along with a printed receipt on top of the item to be returned in the Nike shoe box but I was told that I needed the cardboard box that the box with the shoes came in as well. I was also told that I could buy a box from the store for $10.00. Since this had never happened to me before I asked Claudia if she could explain her reasoning for this and she could not in any way that made any sense. to me. I could understand had she explained that store policy had changed because no one has ever asked me to pay for a box before. I was also informed by her that had she needed to print the receipt it would have cost $3.00 although I brought a printed receipt with me. I returned home to get the outer cardboard box that arrived in poor condition when I received it which is why I didn’t bring it in the first place. I usually come to this UPS store and have never experienced anything like this. before. Not getting a reasonable explanation made me feel as though this was a total waste of my time, energy, and gas. Claudia is not a customer service-oriented individual and came across as being nonchalant and somewhat arrogant in a subtle way. She has no idea how to explain her actions and in my opinion should not work in a place that requires customer service. Maybe training, along with time and maturity will help her learn to address issues with customers in a more understanding and helpful way. All of my experiences in the past with this store have been great until today.
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September 2023 by Addie Schlegel
I was mailing boxes for my employer. Andre made it easy and quick. Not only that, but he was so friendly and personable. I got to check something off my to-do list and laugh with a lovely stranger all at the same time :)
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June 2023 by Raelynn V.
Conveniently located right next to Duke/Duke hospital which makes running errands before or after work extremely easy. Parking can be a bit tricky as the lot is one-way driving but once you find it there is usually plenty of spaces available. The staff was very helpful and attentive. I was in and out in under a minute for a quick Amazon return. I am not sure how this locations is for other services, but my experience was pleasant.
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June 2023 by Megan Carter-Stone
I had a fantastic experience with Andre and the woman he was working with. Andre was super friendly and helpful. I came to UPS for my Spectrum Drop-Off. Originally, I went to the store on 9th Street. That store was super unclear with instructions and then told me to come here. I'm so glad I did. This store was considerate and welcoming. 10/10 experience. Thank you, Andre!
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June 2023 by Emily Magen
I just wanted to leave a quick review of this location - and I never leave reviews, but am willing to do for Andre! I went in on Wednesday of last week and had the best experience at a UPS I've had in awhile. Andre was kind and helpful with a great sense of humor. His attention and quick service made it feel like I wasn't just running errands. All the staff at the Erwin Rd location were attentive, and even with a long line of people they moved through everyone's requests quickly and graciously. I will be back!
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May 2023 by Emily Duval
I just wanted to leave a quick review of this location - and I never leave reviews, but am willing to do for Andre! I went in on Wednesday of last week and had the best experience at a UPS I've had in awhile. Andre was kind and helpful with a great sense of humor. His attention and quick service made it feel like I wasn't just running errands. All the staff at the Erwin Rd location were attentive, and even with a long line of people they moved through everyone's requests quickly and graciously. I will be back!
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May 2023 by shay tucker
Came by to drop off a package because the store was close. Andre was such a pleasant addition to my day. He made me feel like old friends catching up!! It was busy and he treated each customer so well!! I'll be coming to this one to drop off my mail just so I can get that same energy! That's customer service!!
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May 2023 by Terrionne P.
Went to the store to return a package and purchase some additional items. Andre greeted me upon entry, with a smile, and was able to get me taken care of quickly.
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May 2023 by Onyi N.
I stopped by this UPS store to get some documents notarized. The notary public, Andre, was simply exceptional! He was polite, friendly, and very professional. I was thoroughly impressed by the quality of service that Andre provided. I highly recommend this store.
