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“Stopped in to get a truck last minute. They didn't have one available but the young lady Shelby took her time to find one in the area. Excellent customer service. Thanks!”
“We lease a truck from Vanguard and they've gone above and beyond with service. David King is exceptional and helps out wherever possible. Would highly recommend these guys to anyone and we will continue to work with them for years to come. They were initially recommended to me from a friend who also uses them for their trucking needs and had nothing but good feedback, so this review counts for 10 stars”
“This location has big parking spots that are well labeled. Easy for my 64’ boat to get in and out . When I was looking for this spot Ricky at the front desk was very helpful in assisting me with my storage needs”
“My experience with this uhaul has been nothing but great. I was having issues with mobile, contactless pickup, so I went into the office and they had keys in my hand in less than 5 minutes. Very friendly customer service, I would recommend this location for anyone wanting to rent a uhaul”
“Probably the easiest, most pain-free U-Haul experience I’ve ever had. Definitely would rent here again. Made the reservation online the day before and was nervous they might not actually have the truck on short notice (as has been the case at other locations), but turns out there was no reason to worry. Walked in and the guy in line in front of me was taken care of quickly, then 5 min. later I had the keys to the exact truck I reserved for the exact price I was quoted. It sounds really basic, but I’ve experienced challenges and inventory snafus at other U-Haul locations and went in with low expectations. The young lady and gentleman working the shop were prompt, helpful and nice. Expectations exceeded! They also had a large array of U-Haul equipment and trucks on site from the looks of it, so I imagine they’re well stocked most of the time. Thanks for helping make an otherwise stressful occasion go much more smoothly!”
“Great company, we are grateful to be an emergency service and repair vendor for them. They are easy to work with and care about the work being done correctly for their customer which is by they stand out in comparison to many other companies”
“Staff was amazingly helpful, and helped get us on our way quickly after the horrible U-Haul App bugged out. If you don't know what to do, ask the staff, they are incredibly nice and polite!”
“I rented from them in January 2024 great customer service and reliability! Prices are amazing! Staff friendly,courteous, knowledgeable. Will definitely rent from them permanently!”
8AM - 6:30PM
1911 Guess Rd, Durham
Truck Rentals
“Awesome as usual I use them 4 their Uhaul services but always welcoming N kind great location N no need 2 stop 4 gas their prices always fair N they pump the gas 4 UWill continue 2 use this locationGreat group if gentlemen”
“I just wanted to say It is very comforting seeing the trucks being properly cleaned/disinfected during this pandemic! I asked the young lady for her name so that I could shout out her and U-Haul. So Cierra this is an appreciation post for you!!!!”
“My husband and I recently undertook the stressful and daunting task of hauling one of our beloved horses from NC to Lexington KY for a specialty neuro-surgical evaluation at a world-class facility there. We’d never hauled that far, so we prepared heavily at left at 3 am. Two hours into our trip we had DEF code trouble and had to turn around. I panicked because if we couldn’t figure out an alternate solution, we’d lose our appointment that we’d waited a month a for. John at Enterprise Truck in Raleigh met us as he unlocked the doors first thing in the morning, and immediately got on the phone to find something to haul our large trailer. He brainstormed with Justin, at the Durham location, and sent us straight there - knowing we were now on a major time crunch. Justin was warm and empathetic. He breezed through the admin process, discounted what he could (knowing our personal truck now suited a repair bill) and sent us on our way with a fully capable, brand new Ram 3500 dually - in record time. To John, Justin and Enterprise-Truck I’m sure they were just doing their jobs. To us, they literally SAVED THE DAY, and my horse. They reciprocated the same sense of urgency I know we were probably radiating, and were warm and kind from pick up, to drop off. I wish I could give 100 stars and I’ll recommend them time and time again.”
“Not sure if they read my initial review or if someone there realized they messed up and needed to do the right thing, but Brandy provided appropriate compensation for my trouble. She ordered the hitch and accessories for my SUV and schedule my appointment. Everything was installed yesterday. I have not used the hitch yet and not sure when I will so I hope it was done correctly. I have no reason to suspect it wasn't . All of this could have been avoided with a little communication. Thank you”
“Contact on 28 March 2024 between 1030 - 1110. I have rented with this location for over three years due to living out of the country. I had years worth of receipt issues. Staff was very Professional, Patient, and Solved Problems - retain and promote at all costs.”
7AM - 7PM
2422 New Raleigh Hwy, Durham
Truck Rentals
“I had the chance to observe Jeremy & his team while I loaded my Uhaul pod into storage one day, then loaded another pod a few months later. That team maintained professionalism even when they were getting yelled at by customers for reasons that didn’t seem to be their fault (like someone getting charged for keeping a truck longer than their contracted time). I personally found them super helpful, and would recommend this location to anyone in need of storage or a moving van.”
“I happened to need an extra assist and some tools when trying to leave the storage facility across the road. The gentleman I met was very willing to help, make a couple trips back and forth, and requested nothing in return. He helped me get my camper out of storage when I was really in a pickle. I can’t help but think that quality humans like that will consistently do their best to help their customers. When I find myself back in the Durham area and need a uhaul, I will definitely be going here.”
“Reserved 12’ truck. Truck is clean, I drove 500 miles without any concern. Truck backside shutter has lock holder. Easy to drive on any roads. 12’ truck has four wheels. Also reserved hand truck which made moving fast.”
“Ab, in customer service is Absolutely Phenomenal! I called in last month from another state needing some warranty information to assist my 90yr old grandmother. I was hoping that I would get someone that was helpful, and I did! I explained to Ab what the issue was and what I needed and she was BEYOND helpful! I Greatly appreciated her assistance and how courteous she was.”
“This gentleman must have been reading your messages. My wife and I were expecting the worst but the proof was in the pudding! He was kind courteous and professional I couldn't have asked for anything more ???”
“Occasionally the office seemed short-staffed, but staff are generally willing and able to help. I stored things here for years and never had any problems. Location was convenient.”
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“Austin was very helpful on the latest visit I made to my storage unit. He has always been very friendly and kind. He is also very knowledgeable and courteous. Transactions go smoothly each time. Thanks Austin for being such a big help!”