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March 2024 by Phoenix Geeks Toby Alan Dion
In pursuit of a trailer rental, I opted for a pickup located in Richmond, VA and a drop off at this location, enticed by their promise of a 24x7 drop-off facility. Regrettably, there was no forewarning of the incremental charges that would later be levied.The rental agreement was for a duration of 48 hours; however, I returned the trailer in less than 6 hours, thus affording them the potential to further rent it out. The return process was undertaken solo, amid inclement weather, without the provision of any assistance from the establishment.My intrigue was piqued when, 30 hours post-return, an unexpected $20 charge was appended to my credit card statement. Subsequent investigation revealed this fee was for the 'privilege' of early return and the lack of staff assistance during the process.Given this experience, I am compelled to withhold any future patronage from this establishment. The quality of service, or the stark lack thereof, has profoundly influenced my perspective on their business practices.
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February 2024 by Arnold Eatmon
Grumpy old manBeat up trucks butReliable and almost always available
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January 2023 by ladyT Peaches
Awesome as usual I use them 4 their Uhaul services but always welcoming N kind great location N no need 2 stop 4 gas their prices always fair N they pump the gas 4 UWill continue 2 use this locationGreat group if gentlemen
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December 2022 by Parker Moseley
Nice U-Haul spot. Exactly as expected. Wish it didn't stink like cigs inside the store and inside all the trucks.
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June 2022 by Maggie Buchanan
They are AMAZING!!! I messed up my entire reservation and they were so kind and helpful. They fixed everything and sorted it out, and they are beyond lovely people as well. I’m so grateful that this is the service station I stumbled into. 10/10 HIGHLY recommend this establishment.
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June 2022 by Tonya Adams Ruffin
The customer service was awesome. You didn't have to wait forever to get everything for the rental of a U-HAUL truck .
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May 2022 by EHB 4269
Quick & Friendly Service
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May 2022 by Tim Rohla
Rented a 5 x 9 utility trailer for 24 hours yesterday. Got checked out and hooked up quickly and got checked in and on my way quickly. Just realize that a 5 x 9 trailer is 4' 5" wide, I wasn't able to load the 54" lawn mower on it as I had intended. It's clearly stated in the trailer description the true measurements so I have no one to blame but myself! Oh well, I'll know better next time, when it matters, read the directions fool! ? I needed it for a couple of other tasks and it worked out great. I will definitely be back, U-Haul trailers are heavy duty and built tough. I've used them for years and always impressed with how stout they are. If using a lighter vehicle pay attention to the empty weight, they're usually heavier than you would think. 4-28-22
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April 2022 by Isaac franklin
Convenient, however online pickup was useless.
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February 2022 by Chy Giles
We picked up our UHaul here and it’s so great. We love the old school culture and how this place has been in business for so long.
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December 2021 by L Rich
Quick and Professional
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August 2021 by sarah Buck
Very kind
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July 2021 by James Dardig
Popular spot to get a U-Haul so make your reservations early, but they keep their fleet in good condition. Tip: avoid self-checkout as their counter service is actually faster.
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July 2021 by Abdullah Alzoubi
Good place
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June 2021 by Elizabeth C.
Terrible customer service. We showed up at the Texaco shop and they told us that our truck was now at 411 Chapel Hill Boulevard. We showed up to that address and there was no building. So we called and the lady on the phone was very rude and ended up telling us it was 4411 instead of 411, she never apologized for her mistake and acted like it was our fault. Very terrible customer service and we had to drive all over Durham to finally get our truck. Will not be using there service again.
