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February 2024 by Howard Toff
I normally don't write reviews but I felt I needed to make this review. My experience at T-Mobile with Jose has always been splendid. He makes sure to understand what my problems are and provide a solution. I actually noticed that other workers would often ask Jose when they have doubts on what to do! Jose makes sure that everyone leaves T-Mobile with a satisfactory experience. I cannot recommend him enough!
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February 2024 by Lucy T
I am grateful to, Jose the manager, for the attentiveness, the perseverance, and work ethic to find the solutions to the problems with my account and cellphone. He is a person that does all in his power to make you feel like a valuable customer and not just another number. I appreciate his work and dedication, and I recommend Jose to anyone who needs help solving any issue!
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January 2024 by Ronald James
Ronaldjames
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December 2023 by Richard and Tracey Lewis
Wow! Starr, our customer service representative who assisted us did an outstanding job! Her expertise was exceptional! Thank you Starr!
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November 2023 by Teresa Wiegers
Phone issues had me going to T Mobile multiple times. Jose, the manager, went above and beyond to get it fixed. Even though this was frustrating to him as well, he continued to do everything to make it work. Jose was professional, kind and patient, never giving up. I highly recommend Jose for his outstanding skills to give excellent service.
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October 2023 by Tiffany Cooper
I want to address a series of issues I've encountered with T-Mobile, which I believe could have been prevented if Joshua hadn't initiated contact with me regarding the iPhone 15s release.Incident 1:In August, I became a T-Mobile customer with the expectation of receiving an iPhone 14 Pro, but I was sent an iPhone 14 instead.Incident 2:Upon contacting customer service, I was instructed to return the phone at a local T-Mobile store, but I was met with refusal and told I'd have to pay a restocking fee, which I found unjustifiable.Incident 3:Subsequently, when contacting customer support again, I was informed that I would need to pay more, wait for a refund, return the phone before receiving a new one, and be without a phone. Frustrated, I chose not to escalate the situation at that time but figure out what I could do on my own.Incident 4:Unfortunately, I contacted customer support beyond the buyer's remorse policy date and was told I had to keep the iPhone 14 and complete the contract. Despite understanding the policies, I expressed my dissatisfaction, and the conversation ended without resolution.Within 20 minutes, Joshua called, expressing a desire to make me a happy customer and discussing options, especially with the iPhone 15s release. He promised to personally give me call back.To clarify, I was never seeking a free phone; I simply wanted the correct phone I had initially requested, even if it meant paying more.Incident 5 - Sep 29, 2023:Frustrated by the lack of a callback from Joshua, I contacted customer support again. My interaction with Tacara was disappointing, as she was unable to locate information about the previous callback. She transferred me to Alexis Bell, who displayed poor phone etiquette and hung up on me during our conversation.In another call to customer support, I spoke with Adaron, who was professional and patient. He then transferred me to Nyasia, who apologized for the previous callback but claimed she couldn't identify the person who contacted me and labeled them as untruthful.In summary, I've invested time, energy, money, and effort into this situation. Despite T-Mobile's initial error, I was willing to take the loss and end my contract early to switch to Verizon. However, my plans were disrupted due to the incompetence, rudeness, and poor communication from T-Mobile's support team.
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September 2023 by Scott Neidich
Never, never, never buy a device from T-Mobile. They lock you into expensive rate plans that are not worth it, and there is always a better deal from the manufacturer.
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August 2023 by Q. P.
Was not wanting to buy phone but had to unexpectedly. Ezekiel rendered excellent customer service!
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August 2023 by Ivonne Ayala
Nicest staff I've met! We stopped by close to closing time and they were super welcoming and helpful. Jose was a great help and went the extra mile to find a location with the phone we were looking for. Definitely the T mobile to go to.
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August 2023 by Hailey
I visited this location in regards to returning a device. The representative rushed through the process to proceed with other customers. He failed to discontinue my phone line and I received an additional auto-pay bill for a device I do not have. I was told Monte is his name, not sure how accurate.
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August 2023 by Cindy Corcoran
Terrible place zero customer service . Staff is lazy and unhelpful and rude. No
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April 2023 by Sonja Norwood
Rico was great. I came in knowing exactly what I wanted and he provided excellent service. He was prompt in getting me setup and without being asked, transferred my data over, put on my screen protector and case. In addition, he was friendly and initiated conversation during the wait. The entire staff seemed welcoming from my observation.
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April 2023 by LaToya
Rico was great. I came in knowing exactly what I wanted and he provided excellent service. He was prompt in getting me setup and without being asked, transferred my data over, put on my screen protector and case. In addition, he was friendly and initiated conversation during the wait. The entire staff seemed welcoming from my observation.
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February 2023 by paresia boynton
Nice, clean, friendly. The people who work there will do all they can to help you. .
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February 2023 by rigit fpv
T-mobile signal is the worst on the triangle area. Just ask T-mobile users they will tell you
