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November 2024 by Joe
Gabrielle and Alexander were amazing. I had been to the store 3 times for an upgrade and noone was able to help me. Today these 2 went above and beyond and made sure I left with a new phone and was happy. I will not want anyone else to help me in the store. Thanks guys..
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November 2024 by Jenne Gonzales
The worst customer service
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October 2024 by Mary E
I needed help switching my cell phone to Spectrum. I went online for a next-day appointment at the New Hope Commons store. Next day I checked in and Alexander soon helped me. All went well, but I didn't have a exit code from my current vendor. He told me in detail how to get that. Pressed for time, I returned the next day with the code. This time Aaron assisted me not only applying the code, but also prying open a very stiff case to insert the new SIM card. Immediately I was on Spectrum! Both Alexander and Aaron were friendly, professional, competent, and dedicated to good service. Please keep such employees happy.
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October 2024 by Gloria Johnson
Great professional knew exactly what to do for all of us who are not tech savvy give JOSHUA a huge raise
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October 2024 by Patrick loomis
It's a good service and friendly the associates are very polite too, but the customer service has a long wait time in the store
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October 2024 by Neecie
Joshua serviced me here at Spectrum in Durham North Carolina. He was professional highly competent in his delivery and I was extremely satisfied with his service. I would recommend Joshua for management because he's mature and professional and because he's a blessing to this company. Thank you customer Angela McMillan.
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October 2024 by Meredith Hailey
Awful customer service, do NOT go here. They are rude and unprofessional. Especially the manager Jarsiry. I want to just leave spectrum all together
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October 2024 by Ronald McCarthy
Easy to return equipment
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October 2024 by Lianne MacGregor
I recently visited this store to upgrade my phone. I made a reservation online and my name was called as soon as I arrived. I was helped by Joshua. He was courteous, helpful, and professional and he clearly takes pride in the expertise and experience he offers customers. He was able to quickly resolve a couple of obstacles, and before long I was heading home with a new phone. I truly appreciate associates who are committed to providing excellent service. Joshua gets five stars.
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October 2024 by Travis Davis
The service managers will help you as soon as they open up in a time to matter and standby with the offer on cell phone plans
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October 2024 by Beth Campbell
I had an excellent experience with Customer Service Technician Joshua. I needed to exchange equipment and Joshua was able to reduce my monthly bill substantially when I asked about it. He did not try to sell me products I didn't want, and was professional and very easy to work with. Thanks again, Joshua. Five star service!!
Tip of the day: Make a reservation before you go to the store!
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October 2024 by Glenn Farren
If I could give this store 0 stars, I would. I walked in today, checked in, and was placed 5th in line out of 11 people at the time of this post. I have now been here over an hour and am currently 4th in line. Maybe they are short-staffed? Oh no... there was a moment where 3 employees were all rearranging the accessory display..... I have no words other than absolutely terrible management this store has. You NEVER rearrange a display, pulling three employees from open kiosks, while there are 11 customers waiting in line! Absolute nonsense! Please retrain or upgrade your management!
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October 2024 by Chaudhry Adeem Asim
Spectrum keep charging me for months even though I disconnected my services. I will never recommend this service to anyone.
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September 2024 by Mary Breeze
I had a great experience at the spectrum store. They were quick getting to me and solved my problem with no delay.
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September 2024 by Isaac Tjandra
Absolutely horrible service, gave an attitude right from the start. Employee clearly didn’t want to be there and takes it out on the customers.
