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January 2024 by Jeffrey Schur
Very helpful. A relative had a Hardie Siding repair done and had to match paint with the original siding color. They were able to cross-reference the Hardie color for us.
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December 2023 by Alex Lopez
????????
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July 2023 by Herbert Thompson
The worst customer service I have ever received. They apparently have way to much business. I went into the store and waited behind another customer that was being waited on. The customer got his paint and left. The guy working the front counter never came back up to wait on me. I saw him leave and go to lunch. He didn’t let any of the other employees know I was the next in line to be waiting on. No exaggeration I waited for a total of 20 minutes before I just left. This store at 3148 Hillsborough Rd Durham NC seriously needs to hire more employees and pay them a good wage. I still can’t believe with 5 or 6 employees working behind the counter mixing paint etc, not even one of them acknowledged that I was standing there to be waited on.To Sherwin Williams no need to respond to this review. Just do something about this store problem. ACTION is what is needed not “I’m so sorry you had this experience” etc!!!
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June 2023 by Jim A
My wife and I just left this store, after the workers just looked at us without we were standing there waiting for some help and they would just look at us and turn around and walk the other way worst customer service ever way
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May 2023 by Imari Parson
Jairo provided great custom service he went above and beyond for the things we needed 10/10 recommend
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October 2022 by Paul Harvin
Tip: Do NOT use the online ordering system. The online system does not connect well into the in-store point of sale system and just serves to frustrate customers and staff. It’s best to call in your order or to place your order at the store. Regardless, staff are helpful and will figure things out.
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September 2022 by P H.
Tip: Do NOT use the online ordering system. The online system does not connect well into the in-store point of sale system and just serves to frustrate customers and staff. It's best to call in your order or to place your order at the store. Regardless, staff are helpful and will figure things out.
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August 2022 by Olympia Jackson
I just left this store after several workers looked at and walked past me as if I weren't even there. After five minutes at the counter I decided to walk out. I guess I'll go back to Ace Hardware where I usually would. I just happened to be driving by and this was closer to my new house so I thought I'd give them a try. Never again. 0 stars
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August 2022 by Marvin Ceron
Customer service is definitely the baders is the areas in Durham
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August 2022 by Van McCay
Staff always professional and willing to help.
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June 2022 by Lenny Radford
The lady seemed it would bother her to get the hand truck to take my order outside. NEVER have I had that issue with ANY OTHER Shermin Williams paint store!!! I won't return to that store with MY MONEY!!!
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August 2021 by james boyd
On 7/30/21 around 9:15am. I visited the Sherwinn Williams store on Hillsborough rd. Durham ZZZ NC. I entered the store and began a very long wait at the customer desk. There were several employees working I am not sure the number in and out of the back. The only persons being waited on were at the contractor desk. I was never greeted by any employee regarding what help I needed or even to say we will be with you as soon as we can. After about a 35 minute wait I simply gave up and left. There were several that came in after me. I don't think this store even cares about just regular customers. I will take my business elsewhere.
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June 2021 by Megan M
Love the ability to order online for pick-up. Folks in the store are extremely nice and helpful!
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March 2021 by Bob G.
Several of the employees were not wearing masks, along with several customers. The pandemic is not over, even as more folks get vaccinated. Risking getting sick while getting paint is just not worth it. Our business goes elsewhere.
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March 2021 by Mya Glubpanny
In-store experience delightful.
