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“Needed to open an account for a security deposit for a rental and Katie Murdock at Shannon Road made it so easy. It was my first time and she walked me through the whole process. She was knowledgeable and happy to help. Highly recommend!”
“If this app/card was able to be on smart phones this would be a perfect 10 for me. This app is amazing with communication with needed information and timing after each transaction is placed.”
“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”
“I have been going into this branch for years. Every visit is welcoming and wonderful. They seem happy to see me and appreciate my business. I haven’t felt that from all my banking relationships so this is much appreciated!”
“I'm too burnt out from lighting up the Wells fargo reviews to give the full review that SECU earned and deserves. But I'll leave it at everything was great! Ms. Love. You made me a secu member for life? you were kind, informative, and professional and made me feel like my situation mattered. And I greatly appreciate that. Sincerely,
#TheRantingYetRealReviewer ig: The_14_gem”
“I went into this bank to deposit a check. I also had trouble resetting my pin code. Justin was such a great help! He volunteered to assist with a smile, great attitude, and he was very patient because my phone also died. I always go to this location! Great job Justin ?”
“I don’t understand how Gil calls customers over and then completely ignores me, and turns around to do other things without a greeting or “please give me a minute and I’ll be right with you” (which I totally wouldn’t mind waiting if he would communicate instead of helping NON EXISTENT drive thru customers). Literally stood there for 5 minutes before going with another teller. Other 2 ladies there were super nice and helpful :)”
9AM - 1PM
216 NC-54, Durham
Banks
“Extremely helpful staff. I managed to get approved for 2 business credit cards in a span of 4 months. They told me exactly what I should do to increase my chances and the manager is definitely on top of Chase's product lineup.”
“Most usually good clean place to go into. Recently always had Security guard at door to greet you. Now I am told no more. I think this is a mistake. These people work very hard & would like to feel safe as would I. Now I do drive in or on line. Don't feel the same going in & no Security there!!”
“I like this location a decent amount. I have been going here for my occasional banking needs for about 5 years now and never had any issues. However, there was one interaction a few months ago that rubbed me the wrong way. The bank teller who assisted me asked me why I wasn’t smiling. I was wearing a mask, but they said they still could tell I wasn’t smiling because “it’s in your eyes.” I told them that I didn’t have to smile if I didn’t want to. I thought it was very odd. I have been a cashier in the fast food and retail industries and have had customers and managers tell me to smile, and I would never dare to tell a service worker that. So for a bank teller to ask me, a customer, to smile… again, it was very odd.”
Closed
505 S Duke St, Durham
Banks
“I am a Truist customer for years, have only had a few experiences at this local branch but they have consistently been good!
I recently called to ask about Medallion Signature guarantee - they didn’t have anyone who could help, but Marie called the other branches in the area until she found someone who could help me. Excellent customer service.
In the past, going inside to get cash withdrawals has been very easy. I have never had to wait for the drive thru ATM.
Not sure what all the negative reviews are about, but I do deposit my checks online so I’ve never needed to do the drive-thru human teller - seems that others have had negative experiences in that area.”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
9AM - 1PM
3412 Westgate Dr, Durham
Banks
“Switched to PNC after being dissatisfied with the service at my previous bank. I couldn't be happier with the decision. The people at this branch have been extremely kind and eager to help.”
“I visited this branch and Adrian Orozco was great to work with. I actually balked the line at a big bank up the road where I primarily bank and am glad I did. I appreciate the local comfort you get at First Citizens. Adrian exemplified this through his actions and conversation. This is my second business account with First Citizens and I am motivated to move more of my banking business here because of the customer service.”
9AM - 12PM
900 W Club Blvd, Durham
Banks
“I'm customer with wells Fargo frome almost 7 years ago
this first time I came to this branch
i never see like this stuff ..
is very friendly ..
specially andres arevalo ...
he was super friendly and helpful ...
he help me with all my questions and work hard to help me set up my new account and answer all my questions ..
thank you so much”
“(Translated by Google) I thought it was a first class service. Their representatives are very kind and patient to teach you in all kinds of situations that require their help.(Original)Me ha parecido un servicio de primera. Sus representantes son muy amables y pacientes para enseñarte en todo tipo de situaciones qué requieran su ayuda..”
9AM - 1PM
725 9th St, Durham
Banks
“Million thanks to Mary and Bree. They were truly friendly and helpful to us; they really cared about our pain point and helped us open a bank account for my daughter in a tight schedule. My daughter is a freshman international student at Duke and she just turned 18 this month; this is the first time for her to live in the States as an independent adult. We felt so relieved that my daughter can have her bank account opened before we left Durham.”
“Can someone explain why Money Market and Savings Interest Rates are so far behind the Curve? I hear people are getting 1.9% and so far SECU has only inched up to 0.40%. ?”
“After having a horrible experience today at the Slater Road branch I drove over to the NC-54 branch to try again to open an account. I just want to give a shout out to Padma and Shirley for being so kind, knowledgeable, and helpful! You ladies are wonderful!”
“This review is for Paul. He is the best.
I have spent several days at another bank trying to resolve my issues, but I have failed. A friend recommended that I go to Paul, and I am so glad I did!
Paul is incredibly friendly and helpful. He reviewed my situation and immediately offered a solution. In just ten minutes, everything was shouted out.
Trust me! Especially if you are an International student-paul is the one you can count on.
He is professional, and I honestly can not find a better word to describe the best service he provided!”
“Wonderful! I'm new to auto loans and felt very anxious about the process, but the staff here educated me and put me at ease! I was able to open an account in about 30 minutes as opposed to several business days online. Veronica was friendly, informative, and extremely helpful! I was very confused about the process of buying a car with a loan, but she walked me through it step-by-step and I'm very grateful! I'm excited to have an account with people who care.”
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“I really like this bank. I come at least once a week to make deposits for my business. Derrick and Heather are always super friendly and professional. The atmosphere here overlooking the DBAP is not your typical bank.”