Pottery Barn is a well-known home furnishings and decor retailer that offers a wide range of furniture, bedding, and accessories designed to create beautiful and comfortable homes. Founded in 1949 in Chelsea, New York, it operates through multiple channels, including a vibrant ecommerce site, catalogs, and physical stores worldwide. Customers appreciate the high-quality products and the inspiring selection, especially during seasonal times like fall and holidays. The staff at Pottery Barn is often praised for being helpful, friendly, and welcoming. Many reviewers mention positive experiences with knowledgeable associates who assist in choosing the right items, making shopping easier and more enjoyable. Customers also value the good customer service, especially when it comes to answering questions and providing helpful tips. Some have compared their experiences favorably to other stores, highlighting better quality, pricing, and attitude at Pottery Barn. While most reviews are positive, some note occasional frustrations, such as limited availability of certain items or disappointment with other brands’ customer service. Overall, Pottery Barn remains a popular choice for those seeking stylish, well-made home decor and furniture, with a reputation for helpful staff and quality products.
Nice showroom to see items in person before ordering. Helpful staff that walked us through the process of selecting styles and fabrics.
September 2025
5 Stars This was a beautiful place with incredibly helpful staff. I couldn’t decide on a bed at first, but the staff made it much easier to choose a set for my kids room. Excellent customer service all around! I will be going back.
February 2024
Crowded with merchandise. Quality items, can be expensive even if there is a sale.
