Petco

Most Recent Comments

• March 2025 by Jenya Andrews
  I used this store for grooming of my dog for a year and it was fine. My dog is an anxious dog when it comes to grooming but they always took her before. I scheduled an appointment almost a month ago and came. Will who was supposed to groom her told me that she is too nervous and he can’t take her. However, he told me, the policy of corporation changed and now we can give dogs some calming supplements/medicine (at least this is how I understood it) and showed what to buy. We scheduled another appointment with Kaylin a week later because they told me that she may feel better with a woman and because Kaylin already groomed her before. My husband went with our dog and she was rejected again by Kaylin who saw her a week before and said she would take her. My dog was given their cannabis supplement but still was nervous. So, they told us to go to the vet because of her behavior and maybe come on the week day when there are not so many dogs there. I took time off from my work to come in a week day and called the vet before time. Our vet told me that cannabis supplement does not work for all dogs and that she needs trazodone. I gave her one before coming to this store and honestly told Sarah that she had it because I was under the impression that it is allowed. She told me that she can’t take my dog because of their policy which they told me was changed! If you say stuff like this to people at least clarify what exactly is allowed and what is not. At this point, my poor dog has more matted chair because of them. I feel like these groomers are just lazy and don’t want to work and also have zero respect or compassion towards dogs and their owners. I will never again recommend this place to anyone.
• March 2025 by Dani Rose
  I had a very disappointing experience at this Petco location today. I brought my dog in to get his nails trimmed and waited for 10-15 minutes without anyone coming to assist me. When I finally found a staff member, I was told I didn’t need an appointment. However, when I asked the groomer if they could trim my dog’s nails, they said they were too busy. even though the store was empty and there were no other dogs waiting.
  
  To make matters worse, my dog wears a muzzle because he’s reactive to other dogs sometimes (not humans), and the groomer said that he couldn’t trim his nails with the muzzle on. I explained that it’s fine to remove the muzzle for grooming, but he was dismissive and suggested I go to another store that’s almost 30 minutes away. This was incredibly unprofessional and dismissive, especially for a simple service like a nail trim.
  
  I understand that groomers can be busy, but the lack of communication, empathy, and willingness to accommodate my dog’s needs was unacceptable. I left feeling frustrated and disrespected as a customer. I won’t be returning to this location and it’s a shame because I’ve been to other locations with no issues.
• March 2025 by Orion Clardy
  Had a grooming appointment scheduled that was confirmed the morning of. Tried to call ahead to double check that the appointment was still on because the weather had been bad the day prior. When someone answered they said their phone has been having issues with hearing callers so they could not hear me. Knowing that people were working and the confirmation text messages from the morning of, I assumed the appointment was still on. Drove all the way there with my dog just to find that no groomers had come in. I had no call, text or email cancelling the appointment. Very unprofessional and if they had a working phone this could have been avoided.
• March 2025 by banona
  I’ve never had any issues with Petco before and have taken my dog to grooming at different locations, including this one when I needed an early appointment. My dog was completely fine when we arrived—he was even willing to go inside when the door opened, but I held him back since it wasn’t his turn yet. However, as soon as the stylist came out, his demeanor completely changed. He became extremely anxious, even pulling away from me, which I had never seen him do before.
  
  Instead of approaching him calmly or trying to make him feel comfortable, the stylist just stood there and asked if he’d ever acted this way. Cause if he continued she won’t be able to take him. I told her no—he usually loves his grooming time and has never had trouble going in. At other locations and including this one, the stylists have always been friendly, offering a reassuring voice, letting him sniff them, and petting him to ease him in. This stylist, however, seemed completely indifferent, both towards him and me during check-in.
  
  When my dog sat down beside me, she finally made an effort to pet him, and he allowed it. He even walked in with her, though he was still visibly anxious. As I was filling out the paperwork, I suddenly heard him let out a loud whine—his pain whine. A moment later, she brought him back out and told me they had to cancel the service because of his reaction.
  
  I remained calm and asked where she had touched him, as he had been fine with her petting him just moments before. The whole situation felt off. When I took him back, he was still so anxious that he wasn’t listening to me, which is completely out of character for him.
  
  To make matters worse, another dog walked in, and my dog—who is very friendly—was excited to say hi. Instead of letting me handle him, the staff immediately started telling him to stop and to sit, as if he was misbehaving. Then, when the other dog started whining loudly, they automatically assumed it was mine and continued reprimanding him, even though it wasn’t him. The other dog’s owner wasn’t even bothered, but the way the staff spoke made it seem like my dog was the problem.
  
  Overall, I was extremely disappointed with how this visit was handled. The lack of care, patience, and professionalism from the staff—especially the stylist—was frustrating. My dog has never had a bad grooming experience before, and this was completely unlike him. Instead of trying to help him feel comfortable, they dismissed him and made assumptions. I won’t be returning to this location or any petco. Now my dog is probably labeled as “aggressive” in their system when he never had any issues before.
• March 2025 by Arely Miralrio
  I used to have a good experience buying fish and all fun things related to it. But today, I had to return an item. The cashier was very helpful and had a lot of patience. On the other hand, the manager was rude to her and to me and my family. I will not come here again.
• January 2025 by Katherine Peters
  An associate blatantly lied to me today about store and petco policy, insisting that I must under all circumstances enter a phone number or enroll in their loyalty program in order to buy a fish. He/they stated that it was their policy, and it was documented. He said that all living animals required this, and I had to provide a phone number in order to purchase a betta. Ironically, there were 6 dead in cup bettas in store… obviously they care so much about their fish! They also have no problem selling feeder comets…
  
  The associate claimed this policy was on the back of all receipts. See attached photo of a receipt from another Petco, where they also did not insist I enter a loyalty program number in order to purchased a fish for a different tank on 12/18/24.
  
  When I asked the associate named “Koi” where this policy was documented, he pointed to a sign that says the exact same thing on the back of the receipt.
  
  The associates here are on a power trip, or trying to find a way to upsell you on unnecessary items in the spirit of “animal care”… but they’re also willing to let fish barely survive indefinitely in 8oz of dirty water and die in those cups before they’ll allow a sale…
  
  We did not buy the fish because this is not the policy.
• January 2025 by Kevin Wood
  Do not shop here unless you want to be treated like a problem! I needed help with a dilemma that I was facing. As I ask one of the the employee she first acts like I should not even bother her. So I proceed to ask my question and she acts like I am stupid by her reaction on her face. Is NO HELP AT ALL! A gentleman that works there came up when I asking the question and was very helpful and kind. Exactly how an employee that works in customer service should be! I was very nice, did not raise my voice, was not rude. I had to apologize to the woman who was very rude to me saying "I'm sorry to bother you" VERY unprofessional! Also it is Christmas, a lot may be going on with people during this time and not in a good way. This employee needs to watch a video on how to treat people or work somewhere where they allow you to be rude to people who just need help with a question. I spoke to the manager (Kelly) on the phone at 1:08PM today and she said she will handle it. I also felt some attitude from the manager when I called to complain. I decided not to buy anything from this location and went to another place where I was greeted warmly right when I walked in. Very lovely people, very kind to me. 8200 Renaissance Pkwy Petco, aside from the gentleman that helped me and treated me like a human being, y'all need to be professional and kind to people. Treat others that way you want to be treated.
• January 2025 by dizzycat2011
  Why do stores like Petco sale an item online for you to only find out they are actually out of stock? They seem to be able to do everything by computer except offer good customer service. I needed something emergently only to find out they don't have actually in stock. Because of their desire just to make a sale, my pet has had to suffer since I relied on Petco and I did not look at other vendors. So thanks for nothing. Just keep worrying about your bottom line instead of giving good customer service.
• December 2024 by Karen S
  They always seem like they are not on the same page. Also, they should notify their customers that they charge 10 cents for checkout bags.
• December 2024 by Cano Alejandro Rdz
  They have animals for sale but not dogs.
• December 2024 by Elizabeth Grady
  Terrible experience with Petco Durham Southpoint. I am a long time customer of this pet store. I have purchased dog training, pet products and food for many years. I had an appointment at 4p for my two small dogs for routine grooming. I had to take my elderly mom to an appointment and was stuck in traffic coming from Raleigh to Durham. At 4:12 I called the store to let them know I was right by Southpoint Mall and was still on the way, that I would be right there. The person who answered said I would have to reschedule, that I was too late to get the service. I let her know I was right down the street and had both dogs with me and I'd be right there. I asked her to please reconsider. She refused and cancelled both my appointments while I was on the phone. I arrived at the store a few minutes later and pleaded with her for the appointment. I apologized profusely for being 15 minutes late. I had driven an hour to get there and as I stood there with both dogs, as three grooming staff looked on (no one working on any dogs in sight) the manager refused to groom even one of my dogs. These are small breed (12 pounds) dogs with short hair. I asked for the manager and the manager again refused both of my appointments, stating that since I was 15 minutes late it wasn't enough time left in the 2 hour appointments for grooming. I asked if they could groom one of the dogs, as we have volunteer work with Pet Partners this weekend. The manger refused and said this was standard, that "any doctor or dentist would refuse service for being late". Even though I had 2 appointments for two dogs, he refused both. He offered me an appointment weeks later. I felt that the manager did not care, even though I am a loyal customer, even though I begged him, even though I cannot control traffic, even though none of the staff looked busy, even though no one seemed to be in the store. It seemed he wanted to punish me for being late.
• November 2024 by Sifron Benjamin
  Well stocked, I can find most things you need for pet care.
• October 2024 by Myra Mitchell
  I am not likely to shop at this particular Petco store anytime soon. I visited at 8pm on 9/6 to get food for my 7 week old foster kittens. I approached an employee looking to be in her 50’s and said “May I ask you a question?”, to which she side eyed me, and did not reply. I asked her where I could find a certain item, and she then stopped what she was doing (as if I was bothering her) turned to me, and answered, “that would be over in the cat department, in the grooming section” in a condescending tone as if that was common sense. I went to check out and the cashier, a black lady with gray hair and glasses who looked like she was about to fall asleep, didn’t even say hello. As soon as I approached the counter she said “what’s your phone number”. She couldn’t even bag my items or give me a bag for me to do it for that matter. The employees at this store do not know what customer service is…perhaps they need to be retrained.
• October 2024 by ashley viola
  The manager Kelly should not work in customer service. I walked in because I was waiting outside for a curbside pick up and no one came to my car. The app said to sit in my car and wait, not to call or go in so I did that for 10 mins. After no one came out, I went inside and saw the first employee I could find who happened to be the MOD Kelly. I asked where I go for pick up orders and she didnt say a word, just pointed to a long cash register line and gave me a look. I asked her if they no longer do curbside and she looked disgusted and said she never got a notification I was there. Not sure how that is my fault or why I deserved the attitude. Please do better.
• October 2024 by Jay Ruda
  Your grooming department fees are outrageous. Not only that but an external gland expression is supposed to be done at every grooming, one time 2 or 3 grooms ago, it was NOT routinely done. As a result, the external gland ruptured and my Shih Tzu Teddy got a terrible infection and was in excruciating pain that cost me over $300 at his Veterinarian, and I paid $90.00 for a botched grooming. You, PETCO should reimburse me, not only for the grooming, but for my Veterinarian bill of $300.00. I was a happy customer, but after that incident and the financial setback really angered me.