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February 2024 by Breanna
Terrible
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January 2024 by Dena Barbee
I recently ordered balloons from here with delivery for my granddaughter’s 7th birthday. It was a wonderful experience. The manager, Ralph, was so nice, and made sure that everything was perfect! I can’t thank him enough for all he did to help me with the ordering process and delivery! He’s a top-notch manager! Party City is lucky to have him. Thank you!!!
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January 2024 by Jacqueline Anderson
Had what I needed. Delivered order balloon clusters on time!
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January 2024 by Keljan Burnette
I called the store to ask if they had something in stock and I was told they did. After confirming asked if they could hold it for me and I was told they couldn’t which is fine I went ahead and bought it online so I could just pick it up. So I drove from Greensboro to Durham to pick it up and when I go there they told me it wasn’t in stock.
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December 2023 by Richard SteeleJr
I didn't really go inside, just in the vicinity / neighborhood
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November 2023 by Neki
I was asking for the Wonder Woman headband because the website shows 7 available for this location New Hope Commons Durham NC. However the associate I asked about it didn't even bother to look she just said no we don't have it if you don't see it. She said the website requires 48 hours to update, so we probably don't have it.
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November 2023 by S Sheth
People who work here are total morons
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October 2023 by Vickie Howell
I was in this store shopping for 3 costumes when I overheard the store manager going off so loud about this young man pants and shirt. That he was supposed to wear Duke blue colors only. And the pants had some words on it and he (the manager) didn't like on him. I didn't know that party city care so less about who they hired. But I didn't buy from there. They don't need money. They need manners. Lost customer. No photo was too embarrassed.
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July 2023 by Anjelica Rice
My first time at this location. The store is nice and clean and well stocked. The staff is very attentive to your needs. F.Y.I.: the store has a sign as you walk in letting you know that they are out of helium. So if you have your own balloon and want it filled, they cannot do it. I'm not sure how long this will last but be friendly to the staff, it's not their fault. Their are helium tanks that you can buy for $40 in the store.
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July 2023 by Thayer Jordan
I have been in this store a long time ago and they always have party favors for everyone and for anything any time of the year
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June 2023 by D. G.
If you want to experience POOR customer service, this is the place to be. Plcd an online order, which the online form is so non-user friendly, that you just want to scream out loud. Called the store to make sure the online order gaps could be filled out and talked thru. All I'm saying is that ppl are stark raving crazy acting and clueless these days. How are ppl being paid to be so clueless and lacking of having passedGood Customer Service 101? It would hv been less painful to have driven 120 miles away to get the party assembly item myself somewhere else and deliver it myself.
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May 2023 by Tobi Walter
Terrible customer service - stood in line 20min with a 5-year old to get one balloon blown up that he wanted - get to the front of the line and they say “no walk ins today, come back tomorrow” (would have taken 10sec for a single balloon; store manager next to the “helium included in every purchase sign” tells me to drive to another party city store 30min away….)
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April 2023 by Doug Deming
I am extremely happy with my Durham Party City. I placed an online balloon order and it arrived the same day. The foil balloons were filled completely and sealed well. The prices were excellent. My in-store experience was also excellent. The staff were very friendly and helpful. I highly recommend Party City for all your helium balloons.
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February 2023 by David Bjork
Simply horrible customer service. The clerk has spent 10 minutes not speaking and avoiding eye contact
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February 2023 by Annette U
Today was a good at at PC! The ladies working the balloon counter and cash register were super helpful, friendly, and patient with me and other customers I witnessed then interacting with. Prices are insane for what it is, but guess you can price gouge when you've cornered the market. But I still give them five stars bc of their service today.
