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November 2023 by Matt Everhart
I broke my tire stem trying to put air in my tires. I needed a replacement tire stem. I called ahead, went to MR. tire, hopped out of my car and was greeted by a 'whattuda want?'i said, "I called about half an hour ago about my tire?"the guy grunted: "show me!"so i unscrewed the tire stem cap, and immediately this slobbering grease monkey started yelling at me: "SENSOR! SENSOR! DEALERSHIP! SENSOR! DEALERSHIP!"i said, "what? sorry i don't understand...""ITS A SENSOR!""what's a sensor? can i talk to someone else?"finally a slightly more talkative grease monkey came out of the reception area and said "Sensor in the tires' broken. we cant fix it. gotta go to dealership."which at least gave me the information i needed, despite not being in the least bit friendly, explanatory, or customer service oriented. why cant you fix it? why only the dealership? how can you tell by looking from 15 feet away?but i didn't want to be yelled at by these people anymore so I left. I hadn't stepped more than 5 feet from my car this whole time. talk about a hostile welcome.If i could give them negative stars for their absolute lack of customer service I would, and it still wouldn't be sufficient to make up for the way i was treated.
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November 2023 by Lou Kane
Came in to have a tire patched, they had quick and professional service.Definitely recommend.
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November 2023 by H Jardel
Brian and the crew really saved my bacon this week. Brian is super nice. Don't expect a bunch of fluff if you call, but...do you really go to a garage for the phone fluff?
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November 2023 by Joshua Packett
They've always had anything that I, personally, have ever needed for my work truck..! I didn't think they were the quickest at installing a battery last week, but they still got me setup & on my way!
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November 2023 by Daniel Mariscal
Horrible customer service. Tried telling what i needed done and dude comes back with an attitude… I ask questions and get indirect answers… ?♂️
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October 2023 by Jesse T.
Wow I wish I could rate them with a zero star. I made an appointment with this location yesterday morning because they are close to where I live. I needed an oil change. I should have asked for prices because anywhere else I've ever gone to it would range between 45 to 65 give it take 5 dollars. I ended up paying 115 dollars. it took them one hour and 25 minutes on top of it. they had rude customer service from the beginning. I would highly recommend to stay away and go somewhere else.
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September 2023 by Mark Weitsman
Place is a total ripoff. Stay away. They quote very high prices and then come way down when you challenge them on it. I had to take van back to dealer afterwards to reset my tire sensors because after 2 trips back to them to do it, they could not.
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July 2023 by Lee Oakley III
After reading these reviews, I can’t believe I actually purchased anything from here. I walked in today, greeted by an employee with some sort of utterance and asked what brings you in, I ask for an alignment. The employee asks me, what makes you think you need an alignment? Joking or not, it made me feel I was wasting all of my time even being there. Not to mention, I was lied to about what services came with my tire purchase, extra money gone out of my pocket thinking I was getting a benefit.Anyone that reads this: Here’s your warning!Get your vehicle serviced somewhere else…..Anywhere else!
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July 2023 by Zoe Bremier
Always giving me discounts on my service appointments. They have never tried to take advantage of me or upsell things to me.
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June 2023 by Andrew Miller
Went for new tires, they snuck a $124 charge on the bill for a “lifetime install package” which is supposed to include lifetime tire repair. They did not ask me upfront. Run over a screw a couple months later, take it in for repair, and am told the screw is too close to the sidewall to repair and that I’ll have to buy a new tire. If that’s the case, then there is at most a 2.5” wide strip in the center of the tire that is repairable and the “lifetime tire repair” is almost worthless. This could have definitely been patched, they just won’t take any responsibility.If you go here, I’d suggest not signing up for any of their packages or plans. But don’t worry they’ll sign you up anyways without you knowing and then just weasel out of any responsibility.
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June 2023 by Matt Zanation
Got my oil changed here a few months back and made an appt for inspection and was told 1.5 hours. Came back in 1.5 hrs and asked if done, given my key back with a rude “no” and guy just walked into the back. Was also unbelievably rude at drop off.Took car somewhere else for inspection and was done in under an hour. But was told whoever did my oil change overfilled and this could cause serious engine damage.In summary, Mr Tire could not complete the two most basic tasks correctly (oil change and inspection). Avoid this place!
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June 2023 by Olivia Collazo
Avoid this place at all costs. Cornell is extremely unprofessional. I called today regarding my dissatisfaction with the services I received (to avoid doing a google review) and the lovely man hung up in my face. Would not recommend this shop to anyone!!
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May 2023 by Delphine riley
I bought my car in for them to chk my tires since one went flat and had me on the side on the road. The tires were two months old. One of the other three tires were leaking air as well and had to be patched earlier that day.After they checked them it was determined that it could not be repaired. The man at the desk was very arrogant, mean and disrespectful towards me and basically said “buy a new tire or we can put the donut back on and you can leave!” He didn’t try to sympathize with the fact that I just bought 4 tires from them 2 months ago. At least offer me a discount on a new tire instead of trying to chastise me for not previously buying tire protection! I will never buy another tire from them. The one on Morgan Street in Durham.
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May 2023 by David M.
Totally deceiving when quoting you the price... they said $130 for the tire and $99 for alignment... when completed the work, they said the total was $365... they added on $130 for labor, tried to charge an extra $30 for the alignment and $25 for insurance that was never mentioned plus other fees and taxes... I was able to have them remove the insurance and reduce the alignment to what they quoted... but the place is a total ripoff... then, their response is the automated reply below. Not even someone associated with Mr. Tire
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April 2023 by Antonia M.
Location: 204 Morgan Street Date of Service: 04/29/23First Off The Manager is Rude : Carnell Lunsford For me to be there at 9 in the morning with positive energy and my 2 year old I can't believe they way I was treated. He doesn't take care of his paying customers even if you say for two hours for $860.00 worth of work. You had more time to eat Bojangles with who ever that woman was that drives the red Porsche. Mr. Tire I been using you guys since I was a young adult and this experience took me to a place of no return. LUCKILY: Eli & Stewart FROM MY FAVORITE LOCATION ON DUKE STREET - BESIDE THE BP we're on shift after I received my finished service from the Morgan location. I was able to speak with them and get the answer I needed. Because if you spend $800 you would want to understand what was done to your vehicle. But overall I'm sticking with the location I know and love ELI & STEWART ARE THE BEST AND DESERVE A RAISE !!!
