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August 2024 by Lily Kay
I strongly advise against using Morgan Automotive and Tire. Here are the key issues I encountered:
Unauthorized Repairs and Overcharging:
The business performed repairs without providing a quote or obtaining my authorization, violating the North Carolina Motor Vehicle Repair Act.
I was excessively overcharged for specific services by 112%, which is an example of unfair and deceptive trade practices.
Legal Issues:
The business is currently in administrative dissolution, based on public records from the Secretary of State.
There are pending unpaid judgments against them based on records from the Attorney General's office, raising serious concerns about their reliability and trustworthiness.
Consumers should be aware of their rights under the North Carolina Motor Vehicle Repair Act and the Unfair and Deceptive Trade Practices Act. Based on my experience, I urge potential customers to avoid falling victim to similar issues.
UPDATE: One month after dispute was filed, and after receiving a certified letter to sue, a partial refund was confirmed and issued.
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August 2024 by J Haye
Weird…they won’t give an estimate over the phone. They say they want to see the car first. Putting an alternator and spark plugs on a Honda pilot is the same as the last time you did it. They want you to waste your time to go there, then they will give you an inflated price so you hopefully won’t drive off. Very unfortunate. I don’t do business with people that try to “capture” you by getting you in their midst!
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July 2024 by Clayton Bigger
As a former employee, I quit once I realized the bad business The owner condoned. The owner willing steel’s from anyone he can.
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May 2024 by Stephanie Bernstein
My husband and I have taken our cars in twice here for tire repair. Both times we were in and out quickly, and blown away by the service. We will continue to bring our cars in and would highly recommend!
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April 2024 by Sandra Paa
Craig and the team are always working hard to do what's right by the customer! They always do a great job and are extremely communicative. I love taking my personal vehicle, and my work vehicle, here for service! :D
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April 2024 by Britt BB
Everyone is always very kind and helpful. The get things done in timely manner and are very flexible for walk-ins. The pricing seems honest and reasonable. Would highly recommend
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March 2024 by Dagin Douglas
Morgan Tire and Auto will try to rip you off and scam you in a heartbeat. I got a state inspection here, and was told that I would fail due to my front tire’s tread depth. I asked how much it would be to get two tires from them. They said $300 plus tax. I declined, and had to pay a failed inspection fee because I refused to buy $300+ tires I didn’t need. I drove to a Jiffy Lube and got inspected, they passed me and said that the tires should still be good for at least a year.
Avoid Morgan Tire and Auto if you don’t want to be out extra money for no reason.
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February 2024 by Michael Allocco
Took our 21 year old Subaru to get the alternator replaced. I only had a few hours before work. The owner was super nice, the service was excellent and the price was good. I even made it to work on time! I will be back soon as the old Subaru needs some more work. Great experience!
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January 2024 by David Prater
Good guy's, little issue with hub cap put on properly, but management straightened it out. Thanks
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December 2023 by Kat Smith
I had a great experience getting an emissions test on my vehicle. The customer service was A1 from my initial phone call through the visit and they were fast! Highly recommend this place.
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October 2023 by Camille Tate
I cannot say enough about this place. Having a good, honest mechanic is essential for anyone who doesn't know a whole lot about cars. The gentlemen at Morgan are so friendly and helpful and they never try to sell you stuff you don't need or confuse you with too much information. They just take care of you and get you on the road again.
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October 2023 by The White T-Shirt Guy
I like Morgan Automotive and Tire because the staff is knowledgeable, friendly and trustworthy. They don't try to upcharge or sell you things you don't need. They're fast, dependable and really have the customers best interest in mind. They also stand behind their work. If anything goes wrong they'll make it right. I would definitely recommend them.
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October 2023 by laura hayes
Went in for an oil change/replace a few lights(2)/stare inspection. On Saturday it’s first come first serve so I got there right when they opened. I waited for 3 hours….3! I also asked for them to give me full synthetic and I got regular. They were nice but this is unacceptable. First and last time going.
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October 2023 by richnuthouse
They got me in for an oil change on a Ram 2500 diesel. No problem. Very personable and seem honest and competent.
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September 2023 by Monica M
We got a flat tire on the highway while passing through NC. Had to be towed and the guys at Morgan Auto were so helpful and friendly! They took our car right away and were able to get us back on the road quickly. And the price was very reasonable. I wish we lived in NC so we could bring our cars here all the time for repairs.
