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9:30AM - 8:30PM
3500 N Roxboro St STE 24, Durham
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“I couldn't have asked for better service! Fixed the broken screen on my Galaxy S22 Ultra. He was extremely personable, communicative, and efficient. Top-notch service for a great price. I HIGHLY recommend them.”
“Best phone repair service I've ever been. When the quote says, "Save the best for last." It was meant for Phone Repair Zone!! I don't know how I lived without them. I'm hard on phones and the phone I have now, I've replaced the screen 3 times and had the screen cut out like 8 times and I walk in give him my phone and 5mins hr gives it back. So I'm one happy lady. Will always go here, thank you for everything”
“LaTavia assisted me. Amazing customer service and she help me solve an issue that other reps at a different location did not. She had patience, very knowledgeable and I’m glad she assisted me. Ask for if you go to Guess road. Thanks Cricket on Guess Road y’all the best!!!!”
“I had been a happy Cricket customer until ATT merger, when ATT destroyed 5 years worth of my info ( before tech routinely put everything on "the cloud". BUT Cricket kept its outstanding service, separate from ATT, and connectivity got even better (thanks to Matt which I hate but no longer has any hand in my actual phone and Cricket service). I had a first time bad ever experience at a different location (which is currently under reconfiguration).I am retired from 40 years career with a graduate degree and work that totally involved interaction with physicians, attorneys, community service planners, etc. In her area of expertise, Jailin Lisbeth is one of the most unknowledgeable professionals I have ever encountered. Her guidance as to what plan and phone would be best for my needs, combined with Cricket's continued technical excellence has me happier than I've ever been. I endured a miserable year battling with my Google Fi service, provided free by my son by adding me to his business account. Perhaps it's great for a million dollar assets company staffed by computer geniuses who trouble shoot the Google Fi horrors as easy as breathing. I prefer having few or NO TROUBLES TO SHOOT! Google Fi does whatever it wants, even when you're in the middle of an action and haven't hit any keys you haven't before. And you're left disabled to finish your task. My phone reception was so bad, if my calls weren't dropped the callers voice sounded like banjo picking, incomprehensible. Now I can go about my responsibilities free of rage meltdowns 3x/day.”
“I had the greatest experience I've had in a while. Mike was top notch. He immediately greeted my wife and I and proceeded to help us. He was knowledgeable and very informative. The main was he made me feel welcome and continued working until getting our purchase completed. Thanks Mike and I would highly recommend him to all my family and friends.”
“Great services , very happy to fix my cell bcuz i need recovery my email Yahoo lock my emails i need to go w my chart bcuz i have all my prescription & more, thanks Fabian for u help and service.”
“The service here was excellent, friendly and very helpful. They answered all my questions and the service was quick and sufficient. I had a very nice experience here.”
“This store's employees mainly speak Spanish very well, also English, so the treatment is with the warmth and joy of the Latino who works honestly in the United States, credit card payments are accepted, ample parking and flexible hours that accommodate the customer's needs...”
“Went in twice needing help with different things in my account and Alan and Victor solved everything without further issues. Thank you for a greay customer service!”
“World class customer service from a wonderful bi-lingual gentleman who single handedly managed a store full of patrons with kindness, humor, and a grace that was a joy to witness on the day that I went to ask some questions about my screen protectors.
Good job Sir, well done”
“Every time my daughter and I go in this store they always go above and beyond to help everyone. Even when it's very crowded they are very consistent, quick and very professional. Many kudos to Bryan and Wilmer.”
“When I hold it hello to whom it may concern, my name is Helena Navasues and I'm here at the cricket store in Durham and I met your manager Brandyn Martin and I want to tell you it's been remarkable. This young man is so knowledgeable and so kind and he also has a lovely sense of humor so I really enjoyed meeting him. I'm very grateful to him for really fixing this very difficult problem. I was with another company and years ago was with you and I came back to you because you know, it was just terrible with the other company Is consumer cellular. Brandyn was able to work through all of the kinks that were because of consumer cellular. So I want to congratulate you for having such a great manager. Hes absolutely wonderful,”
“Today I had the best customer service ever when visiting AT&T on Glenn School Rd, Durham NC. I had the pleasure of working with the store manager, Kasan and Yanet. They were very attentive, honest, and patient with me. They answered all of my questions and in all honesty convinced me to stay with AT&T because due to the poor service I had received in the past, I was ready to leave AT&T for another service provider. Thank you so much Kasan and Yanet for helping me today and making sure I left the store with a smile on my face. I will most definitely recommend customers to visit this location. You will not be disappointed.”
9:30AM - 8PM
1418 Avondale Dr Ste 7A, Durham
Mobile Phone Accessories
“Hello I was taken care of by the Manager Jorge he was absolutely top notch in customer service care an how to set things up.I left the location in amaze and very pleased.he is very noligable and patience great choice for a msnagerLavern H”
“THIS CRICKET ? SERVICE IS AMAZING?? IT WAS ABSOLUTELY EXQUISITE AND MIRNA AND ANGELA WERE EXTREMELY EXCELLENT REPRESENTITIVES! THEY WERE EXTRAORDINARILY ATTENTIVE AND BEYOND MATURE, I WILL NEVER STOP COMING HERE, EVEN IF I GO TO ANOTHER CRICKET STORE, I'LL WILL ALWAYS COME BACK HERE! THANK THE LORD ALMIGHTY THAT CRICKET CHOSE TO HIRE THESE?QUEENS!!!!!!!!!!!!”
“The young lady who provided service to me at the AT&T store across from Southpoint did an excellent job for me. I got there early, just after store opened, and Deja was very attentive and gave me information that I needed to finalize my new phone selection. She started the lengthy transfer of phone data, with instructions to finish it, to minimize me wasting time in store. Product selection and accesorios for new devices are great. I suppose customers appear in waves, so I'll end by saying that this store definitely seems to need two people in store at all times, especially when there is heavy demand for upgrades, such as when local colleges return to session.”
“Ms.Treonna is the BEST store manager is location had!!!! She's so patient and sweet! And a smile that will make you feel so warm inside THANK YOU Treonna You made my day much better when I came to you:)”
“Salesperson in this store was very professional and kind. I wanted to get a new SIM card, but my phone was too old. Even though the store did not have the SIM card in stock, the salesperson identified a very good in store only promotion, and took a picture of the computer screen about the promotion so that I can show that in another store. I had a very bad experience with another Boost Mobile retail store on N. Buchanan Blvd. So, I'd stick to this store for my future in-store purchases.”
“I was very impressed with the knowledge, efficiency and pleasant personality of Brett, one of the managers. They def know what they are doing when providing solutions. My best ever experience at one of these stores.”
“I must compliment both Rachel and Kaiela (spelling) for being awesome in running or operating this Boost Mobile store! Trust my saying that I am meticulous and I have critique skills without wanting to observe employees who interact with the public on a large scale. I.E., workers that perform and it'll probably show up if it's just a paycheck, and then there are employees who are naturals and perform right in front of my eyes mastering as Boost Mobile employees. I'm talking about being extremely knowledgeable answering questions, fixing, troubleshooting customer concerns AND these two multitask as they do what they do. People person's! I applaud that energy. Always real, always pleasant especially when they're in the Zone/handling it or doing what they do well. I've seen them at work and I give them big credit too, customers interrupting when they're with a customer. I couldn't do it. Being interrupted.So Corporate Headquarters, their Regional Manager down to District Manager level.......take notice. Just my opinion, these employees are making you money and as such must be VALUED! You heard!?”
“Patrick the store seller was really nice. Looks like he was in training but either so, he did the best to explain the process to change my cell. About the manger (I guess she was) I have not the same opinion, she was over Patrick REALLY rude with him. To teach someone you have to be kind. Patrick was very nervous and she didn’t help.”
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“This place has amazing service! The prices are great, the workers are very nice, and the service is very timely. Y'all should really come and check this place out!”