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July 2024 by Stephen Archer
I had an excellent experience today with Chase Kimball. I phoned his office needing basic liability insurance. He asked a few questions and told me he would provide a quote. Long story short. He researched some things and called me back with a quote. I asked if I could see him at 2 pm to sign the papers and bring him a check. Upon arrival I was met with a cordial smile and a firm handshake. I could not be happier with this experience! No doubt, I will be doing business with him again!
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July 2024 by T Walker
I am disappointed with the outcome of my experience. I purchased a policy from State Farm and I spoke with Deb who appeared to be a very trusting individual. We went through the information to get the policy started and I was asked if I agreed to authorize my first months payment and I agreed. When I received my emailed receipt, I was double charged without my permission. I immediately contacted Deb, who acted as though she was trying to assist me with getting the charge reversed. Obviously, that was not the case, she told me a couple of times that she was on the phone getting the issue taken care of, then there was no communication from her via text, or email. I emailed Mike and received an I am out of the office until July 1, message. This was an awful experience and I would not recommend using this company, unless you go into the office and take care of your policy face-to-face so you can see exactly what you are being charged.
My issue was resolved by Deb and I appreciate her getting back to me with a resolution.
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July 2024 by Lisa Biggs
The Hope Valley office of State Farm is the best!!
Mike, Deb and Chase are professional, kind and accommodating to any concerns or questions.
Me and my Hubby strongly recommend this office.
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July 2024 by Desiree Denton
Deb at Mike Hillenga’s State Farm office is the best!
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June 2024 by Bonnye Anthony
I had lovely opportunity to work with Chase this morning. The customer service provided by Chase was fabulous! Customer service at its finest is the reason I have been with State Farm Insurance company for 40 years!
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June 2024 by BL WHITE GLOVE EXPRESS
Deb Orihood Is the best State Farm agent of all time made me feel very comfortable and gave me an awesome deal on my auto insurance. Thanks so much it was truly a blessing
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June 2024 by Jennifer Brown
Wonderful customer service! Deb provided a comprehensive review of our coverage to make sure it met our needs. Thanks for all your help Deb!
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June 2024 by Andrew Saeli
Came in for some tips on how to navigate a recent accident I was in relation to both my insurance with State Farm and the other driver’s insurance. Chase was really understanding and helped me out a lot with the guidance he gave! Thank you!
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June 2024 by Megan O'Brien
Deb has always been helpful and works quickly to get me what I need. She has always found a solution that works and offers me options without being ever being pushy. I have moved over multiple insurance products to State Farm because of her.
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May 2024 by Brian Donahue
Mike and his team are great. I worked with Chase Kimball for some life insurance policies and he made the entire process a breeze. We use State Farm for a lot of our insurance needs, I highly recommend Mike and his team.
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May 2024 by Deborah Jackson
Deb did everything I asked in a timely manner. Couldn’t find better service than that!
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May 2024 by Brett Hughes
Chase has been incredibly helpful in resolving our insurance inquiries. Highly recommend him as a representative at StateFarm! =)
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May 2024 by Kevin Montgomery
Deb did an excellent job answering my questions and assisting me in completing the documents that needed to be processed..
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May 2024 by Rob Fader
Had a great experience with Chase Kimball when I purchased my new car. He handled everything directly with the finance dept and kept me in the loop. That was a huge help for me!
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May 2024 by Audaciously AQ
Chase has be absolutely amazing! He's answered all my question, and made this transitional very pleasant!
